The position involves overseeing daily operations to ensure efficiency and productivity while maintaining high standards of quality. Responsibilities include managing a team, delegating tasks, and monitoring performance to meet organizational goals. Key requirements encompass a minimum of five years of relevant experience, strong leadership abilities, and proficiency in industry-specific software. Additionally, the ideal candidate should demonstrate excellent communication skills, problem-solving capabilities, and the ability to work under pressure in a fast-paced environment.
The Senior Director of Technology for Development (T4D) oversees the T4D team and serves as a senior technology leader interfacing with program stakeholders. In collaboration with both the Programs and Information Technology (IT) departments, this role partners with global, regional, and country-level colleagues to ensure proposed applications align with Mercy Corps’ enterprise technology architecture and can be effectively supported and integrated. Additionally, the Sr. Director establishes and drives processes to evaluate, validate, pilot, and assess the efficacy and cost-effectiveness of technology solutions, fostering innovation that supports program impact and operational efficiency objectives.
We are seeking a highly motivated professional to fulfill a range of critical duties, including overseeing key operational tasks, managing team workflows, and ensuring adherence to company policies and industry regulations. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a proven track record in leadership and problem-solving. Responsibilities will encompass strategic planning, performance monitoring, and fostering collaboration across departments to drive organizational success. Proficiency in relevant software tools, attention to detail, and the capacity to meet deadlines under pressure are essential requirements for this role.
Strategic vision, leadership acumen, and the ability to inspire and persuade are essential qualities for driving organizational success. This role demands the capacity to articulate a compelling long-term vision, foster a culture of innovation, and guide cross-functional teams toward shared objectives. Candidates must demonstrate exceptional decision-making skills, a results-driven mindset, and a talent for cultivating influential relationships at all levels. The position requires a proven track record of leading transformational initiatives, aligning stakeholders around common goals, and influencing key stakeholders to secure buy-in and commitment.
Leverage Mercy Corps’ influence and advance its thought leadership agenda by strategically promoting how cutting-edge digital technologies and data-driven solutions can elevate the effectiveness and impact of the sector—both in external engagements and internal operations.
Spearhead efforts to investigate and define opportunities for AI to strengthen Mercy Corps’ initiatives and the wider sector, collaborating closely with program teams, IT, Monitoring, Evaluation, and Learning (MEL), and other key stakeholders.
Formulate comprehensive annual or multi-year strategies to facilitate the adoption and expansion of innovative program technologies throughout the organization. Occasionally, these efforts may encompass enterprise-wide digital transformation initiatives tailored to program needs, incorporating adoption frameworks, governance structures, scaling roadmaps, and complementary change management methodologies.
Develop and refine T4D’s strategic direction and operational methods on an ongoing basis to ensure sustained advancement and effectiveness.
Foster seamless collaboration among departments to maintain strategic alignment in Mercy Corps’ management of data, digital technology, and AI, driving enhanced efficiency and impact.
We are seeking a dynamic professional to drive strategic proposal and partnership development initiatives, fostering collaborative relationships that enhance organizational growth and market expansion. The ideal candidate will possess a proven track record in crafting compelling proposals, securing high-value partnerships, and cultivating long-term alliances with key stakeholders. Responsibilities include identifying business opportunities, negotiating mutually beneficial agreements, and ensuring alignment with organizational objectives while maintaining robust stakeholder engagement. Strong interpersonal, analytical, and project management skills are essential, along with the ability to thrive in a fast-paced, results-driven environment. Experience in [industry/field, if applicable] and a bachelor’s degree in a relevant discipline are preferred, though exceptional candidates with alternative qualifications will also be considered.
Develop and implement a unified strategy for leveraging technology to enhance impact and efficiency while unlocking new opportunities across all operations.
Integrate communication, knowledge management, and insights on program-facing technology at Mercy Corps into our program models and the organization-wide Evidence and Learning Agendas.
Develop and maintain strategic external partnerships, with a focus on private sector technology collaborators, to drive advancements in Mercy Corps’ technological capabilities and enhance program effectiveness.
Develop and nurture external partnerships to achieve mutual goals, create collective value, and secure essential resources such as funding, services, expertise, and products.
Drive forward equitable and community-driven digital transformation by spearheading or collaborating on initiatives that bolster local technology infrastructures, empower local innovators, and guarantee technology solutions are culturally relevant, inclusive, and sustainable.
To gain a comprehensive understanding of Mercy Corps’ program approaches, strategies, and goals, and proactively develop technology partnerships that drive or enhance these initiatives.
Prepare and lead the development of proposals, either by managing the process or authoring them directly, to secure necessary resources for the aforementioned initiatives.
When proposals incorporate substantial new technological elements, it is essential to either supervise or personally develop programmatic components that are seamlessly integrated, feasible, and pioneering in nature.
Product and Program Implementation Support involves providing assistance throughout the entire lifecycle of product and program launches. This role ensures seamless execution by coordinating resources, tracking progress, and resolving implementation challenges. Responsibilities include collaborating with cross-functional teams, maintaining documentation, and facilitating training sessions for end-users. Requirements typically encompass experience in project management, strong organizational skills, and proficiency in relevant software tools.
Oversee support requests related to T4D in collaboration with program, global, and regional support teams, delivering timely and client-focused solutions.
Oversee the product ownership of program-facing technology applications in collaboration with program and program support business owner teams. Responsibilities may encompass program- or portfolio-specific technologies, as well as enterprise technologies needed by global program support teams.
Oversee and guarantee the successful execution of initiatives funded by awards under the oversight of the T4D team.
Deliver or coordinate the delivery of assistance for the deployment of cutting-edge digital technology solutions across programs or program support teams.
Mercy Corps must uphold a principled stance to safeguard all program participants by making ethically sound choices in the deployment of technology and data, ensuring adherence to the Do No Digital Harm framework. This includes implementing responsible AI practices, promoting algorithmic fairness, and maintaining rigorous data ethics standards, particularly in environments with limited resources or heightened risks.
Collaborate effectively with the Monitoring, Evaluation, and Learning (MEL) and Evidence Use Teams to drive innovative solutions that enhance the quality and application of program data and evidence products.
Collaborate effectively with the Information Technology department to guarantee that technology solutions and partnership development are in harmony with the organization’s enterprise technology architecture vision, strategic plans, support capabilities, and budgetary constraints. Additionally, seek opportunities to enhance integration between systems used for program operations and those supporting core business functions whenever feasible.
Collaborate with sectoral teams to identify and implement innovative technological solutions that enhance the efficiency, quality, and impact of program models and strategies.
Responsibilities include managing the creation and implementation of training programs aimed at enhancing employees’ skills and understanding of data utilization and technological applications, including cutting-edge solutions. Additionally, these initiatives may be extended to partners, with a particular emphasis on local collaborators, when deemed suitable.
Facilitate the formation and ongoing leadership of a high-impact T4D community of practice to ensure its effectiveness and sustainability.
As necessary, provide leadership in creating resources and guidance notes to facilitate responsible and effective utilization of digital technology among Mercy Corps team members.
Responsible for spearheading the integration of AI and emerging technologies throughout program teams by conducting thorough evaluations, performing comprehensive risk assessments, and fostering capacity-building initiatives.
We are seeking a dynamic leader to oversee and develop high-performing teams, ensuring alignment with organizational goals and fostering a collaborative work environment. The ideal candidate will possess strong interpersonal skills to motivate and mentor team members, while also driving productivity and accountability. Responsibilities include setting clear objectives, monitoring performance, and implementing strategies to enhance team efficiency and engagement. A proven track record in team leadership and a commitment to professional development for team members are essential.
Oversee the T4D team and financial resources, ensuring that workload allocation aligns with strategic priorities.
Supervise, recruit, and onboard new employees, consultants, and interns as required.
Given the integral structure of Technology for Development (T4D), establish and cultivate a dynamic matrixed management framework that empowers team members to seamlessly collaborate on targeted initiatives across diverse teams and organizational members.
Implement contemporary Human Resources standards by maintaining current job descriptions, Individualized Organizational Plans (IOPS), and thorough review mechanisms at regularly scheduled intervals.
Deliver the necessary information, tools, and resources to team members to enhance their performance and support the achievement of their goals.
To uphold accountability for adhering to work plans, advancing portfolio growth, and meeting quality objectives, while ensuring alignment with organizational policies.
Safeguarding is a core responsibility of this role, ensuring the protection and well-being of all individuals involved. This includes implementing and adhering to safeguarding policies and procedures to prevent harm, abuse, or neglect. Regular training and awareness initiatives will be provided to maintain compliance and foster a safe environment for everyone. Additionally, the position requires vigilant monitoring, prompt reporting of concerns, and collaboration with relevant authorities when necessary to uphold safety standards.
Continuously expand your knowledge of safeguarding principles and apply them to T4D’s initiatives, with particular attention to identifying and addressing safeguarding risks and implementing effective mitigation strategies relevant to their scope of work.
Demonstrate unwavering commitment to Mercy Corps’ core values by fostering an environment that upholds the dignity, respect, and holistic well-being of all participants and colleagues.
Foster a culture of transparency and dialogue among team members, urging them to voice any concerns through established reporting channels, such as the Integrity Hotline and alternative methods.
We are seeking a dynamic Personal Leadership position that emphasizes the cultivation of self-awareness, accountability, and proactive decision-making. The ideal candidate will demonstrate exceptional ability to inspire and guide others through clear communication, ethical conduct, and adaptability in challenging situations. Responsibilities include mentoring team members, fostering a collaborative environment, and aligning individual goals with organizational objectives. Candidates must possess a minimum of five years of leadership experience, strong interpersonal skills, and a proven track record of driving results through motivation and strategic planning. A bachelor’s degree in a relevant field is required, and professional certifications in leadership or management are highly desirable.
Consistently uphold high leadership standards by meeting or exceeding expectations, while remaining composed under pressure, regardless of the circumstances.
We value a growth-oriented mindset, actively pursuing varied viewpoints, and embracing feedback as a catalyst for ongoing enhancement.
Demonstrate unwavering commitment to ethical principles by ensuring all interactions are conducted with fairness, honesty, and professionalism, while upholding the inherent worth and rights of every individual.
Exhibit unwavering professionalism across all personal and professional interactions, ensuring your behavior consistently upholds Mercy Corps’ values and advances its mission without undermining its objectives.
Success Factors is a leading cloud-based human capital management (HCM) solution designed to streamline and optimize workforce processes for organizations of all sizes. This comprehensive platform integrates core HR functions, such as employee records management, payroll processing, performance and goal tracking, learning and development, and succession planning, into a unified system. Ideal for HR professionals and business leaders, Success Factors empowers organizations to enhance workforce productivity, improve talent retention, and drive strategic decision-making through advanced analytics and reporting capabilities. Implementing and managing this solution requires proficiency in HCM software, a deep understanding of HR best practices, and the ability to align technology with organizational goals.
The Senior Director of T4D is responsible for developing and executing a forward-thinking strategic vision, translating it into actionable plans, and driving the organizational changes necessary to foster energy and momentum around this vision. This role requires evaluating the integration of existing and emerging technology models and solutions while capitalizing on evolving trends. Candidates must possess a proven history of leading technological and organizational innovation, along with the initiative to spearhead collaborative organizational efforts and align with Mercy Corps’ top-tier strategic plans and objectives. The ideal candidate will demonstrate expert-level engagement with leadership teams, peer organizations, and high-level stakeholders in both private and public sectors. Additionally, the position demands extensive experience in managing and empowering teams and emerging talent. Proficiency in operating across diverse cultural and political landscapes is essential, along with the ability to travel and perform effectively in challenging environments while maintaining composure under pressure.
We seek candidates with a strong background in the relevant field, including a minimum of [X] years of hands-on experience in [specific industry or role]. Proficiency in [specific tools, software, or methodologies] is essential, along with a proven track record of [key achievements or responsibilities]. Experience in [related tasks or industries] is highly desirable, and familiarity with [specific regulations, standards, or practices] is required. Ideal applicants will demonstrate a deep understanding of [core concepts or principles] and the ability to apply them effectively in a dynamic environment.
A Bachelor’s or Master’s degree in Computer Science, Information Systems, or a closely related field is strongly preferred.
A proven track record of senior technology leadership within an international organization is preferred, particularly with experience managing diverse technology teams structured around global delivery models and employees distributed across multiple geographic locations.
With a minimum of twelve years of hands-on experience in technology and its associated business domains, candidates should demonstrate a progressive career trajectory marked by escalating responsibilities and leadership roles.
Proven success in cultivating strategic external alliances and driving revenue growth through effective fundraising and business development initiatives.
Skilled in overseeing performance-driven contracts valued at several million dollars.
Experienced and adept at navigating extensive international travel with ease and confidence.
International experience with non-governmental organizations or non-profits is strongly preferred.
Seasoned professionals sought with a proven track record in spearheading transformative organizational change, with a strong emphasis on digital technology and data systems modernization—particularly those adept at deploying enterprise-wide solutions.
Proven expertise in crafting, overseeing, and optimizing service, capital, and operational budgets is required.
Proficiency in English is essential; working knowledge of French, Spanish, or Arabic is advantageous.
Experienced in collaborating within or supporting initiatives in low- and middle-income countries.
Proficiency in the funding priorities of key institutional donors, such as FCDO, USAID, BMZ, and the Gates Foundation, is required.
Preferred candidates will have prior experience deploying AI or Generative AI applications, with a strong preference for those who have worked in low-resource or humanitarian settings.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
