Our client, a prominent telecommunications company, is seeking to hire an Activation Team Lead to oversee operational activities.
The position operates under the direct supervision of the Area Sales Manager.
Job purpose
To enhance retailer engagement through strategic channel visits, ensuring heightened awareness and improved performance metrics for SIMs and Float, while prioritizing visibility and merchandising excellence at point-of-sale locations for SOS and Trash agents.
Oversee and execute critical duties encompassing the planning, coordination, and supervision of [specific tasks, projects, or departmental functions]. Collaborate with cross-functional teams to align objectives, allocate resources efficiently, and ensure timely project delivery within established budgets and deadlines. Monitor performance metrics, analyze data, and implement corrective actions to optimize operational efficiency and productivity. Serve as a liaison between senior leadership and operational staff to facilitate clear communication and decision-making. Develop and enforce standard operating procedures to uphold compliance with industry regulations and organizational policies. Lead continuous improvement initiatives to enhance processes, reduce waste, and drive innovation. Foster a culture of accountability, collaboration, and professional growth among team members.
Proactively oversee the identification, recruitment, and strategic mapping of Agents, with a primary focus on mobile money outlets and high-traffic retail stores.
Deliver calls to SOS and Agents consistently, adhering to predetermined route schedules (beat plans).
Provide essential transaction tools at SSO and agent outlets while ensuring SOS and Trash Agents are thoroughly trained on all operational processes.
Experts responsible for anti-money laundering initiatives will deliver training sessions to customer service representatives on AML protocols and to specialized support officers on KYC procedures as they pertain to SIM REG compliance.
Float and stock management, including coverage and sales, requires diligent monitoring and strict enforcement of the 1.5x stock rule for agents, guaranteeing that Subscriber Service Officers (SOS) maintain sufficient stock of SIMs to facilitate new registrations and activations seamlessly.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Bachelor’s degree in a relevant field or an equivalent combination of education and experience is required. A minimum of three years of professional experience in a related industry is preferred. Proficiency in industry-standard software and tools is essential. Strong analytical, problem-solving, and communication skills are necessary. Knowledge of regulatory standards and compliance requirements is a must. Ability to work independently and collaboratively in a fast-paced environment is crucial. Demonstrated leadership or project management experience is a significant advantage.
A Bachelor’s or Diploma in Business, Marketing, or a closely related discipline is required.
Experienced professionals with a successful track record in van sales or comparable sales positions are encouraged to apply.
Holders of a current, valid driver’s license are required for this position.
Experienced professionals with a proven track record in the field are encouraged to apply. A minimum of five years of relevant work experience is required, along with a demonstrated ability to lead teams, manage complex projects, and deliver measurable results. Candidates should possess strong analytical skills, exceptional problem-solving abilities, and a deep understanding of industry best practices. Familiarity with specific tools, methodologies, or certifications pertinent to the role is highly desirable. The ideal candidate will exhibit a commitment to continuous learning and adaptability in a dynamic work environment.
With a minimum of one year of experience in sales and distribution within the FMCG or telecommunications sectors, candidates should demonstrate a proven track record in driving revenue growth and managing key accounts. Strong negotiation, communication, and relationship-building skills are essential to succeed in this dynamic role. The ideal candidate will possess a customer-centric approach, a deep understanding of market trends, and the ability to meet and exceed sales targets. Additionally, familiarity with CRM tools and data analysis will be advantageous.
A strong proficiency in communication, leadership, and problem-solving is essential. The ideal candidate will exhibit adaptability, collaboration, and a commitment to continuous improvement. Prior experience in a similar role is required, along with the ability to manage multiple priorities effectively. Familiarity with industry-specific tools and technologies is a must, and strong analytical skills are highly desirable. The position demands a proactive approach to decision-making and a dedication to achieving measurable results.
We prioritize customer satisfaction and dedicate ourselves to understanding and addressing their needs. By actively listening and responding to feedback, we ensure that our solutions align with their expectations. This commitment demands a strong ability to empathize, communicate effectively, and resolve issues promptly. A customer-centric mindset is essential to maintain high service standards and build enduring relationships.
Demonstrates exceptional ability to persuade and negotiate effectively, leveraging strong interpersonal and communication skills to achieve mutually beneficial outcomes.
Networks and strategic alliances are established and nurtured, fostering mutually beneficial connections with stakeholders across diverse sectors to drive collaborative initiatives and long-term growth.
Analytical thinking is essential to assess complex data, identify patterns, and derive meaningful insights to support informed decision-making. Strong problem-solving abilities are required to evaluate challenges, break down issues into manageable components, and develop data-driven solutions. Proficiency in interpreting statistical information and leveraging analytical tools is necessary to enhance efficiency and accuracy in decision-making processes. Additionally, the ability to communicate findings clearly to stakeholders ensures that conclusions are understood and actionable.
Applicants who satisfy the specified criteria are requested to forward their application letter, expected salary, and a comprehensive CV—including a daytime telephone number—via email to jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly state “Activation Team Lead – North Rift.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
