Oversee a comprehensive range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to established policies and procedures. Develop and implement strategic plans to enhance operational efficiency and achieve organizational objectives. Monitor progress through regular assessments and provide constructive feedback to maintain high performance standards. Collaborate with cross-functional teams to address challenges and optimize workflows, fostering an environment of continuous improvement. Additionally, prepare detailed reports to communicate key metrics, insights, and recommendations to senior leadership for informed decision-making.
Business Process Analysis, Design & Optimization involves evaluating and refining workflows to enhance efficiency, accuracy, and overall performance. This role requires a thorough examination of current processes, identifying inefficiencies, and developing innovative solutions to streamline operations. Responsibilities include mapping existing processes, analyzing data to pinpoint bottlenecks, and designing optimized workflows that align with organizational goals. The position demands strong analytical skills, proficiency in process modeling tools, and the ability to collaborate with stakeholders to implement and monitor improvements. Successful candidates will be adept at leveraging technology and best practices to drive continuous process enhancement and deliver measurable results.
Responsible for overseeing the discovery, documentation, evaluation, and optimization of comprehensive business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
To create current-state (“As-Is”) and future-state (“To-Be”) process maps, utilize BPMN 2.0 standards and adhere to process management best practices.
Analyze workflows to pinpoint inefficiencies, bottlenecks, control deficiencies, and avenues for enhancement, thereby fostering operational excellence, scalability, and standardization.
Spearhead initiatives focused on business process reengineering and automation to enhance operational efficiency and overall effectiveness.
ERP Transformation and Business Requirements Management encompass the strategic overhaul of enterprise resource planning systems alongside the meticulous documentation and alignment of business needs. This role entails overseeing the integration of new ERP solutions, ensuring seamless alignment with organizational objectives, and managing the full lifecycle of requirements from inception to implementation. Key responsibilities include analyzing existing processes, identifying gaps, and translating business needs into technical specifications for development teams. Additionally, the position requires close collaboration with stakeholders across departments to prioritize requirements, mitigate risks, and drive continuous improvement in system functionality and efficiency.
Collaborate effectively with business stakeholders, project teams, and ERP implementation partners to convert operational needs into precise functional business requirements.
Facilitate the alignment of business processes with both ERP functionalities and organizational goals to drive operational efficiency and strategic coherence.
Provide assistance in the design of ERP workshops, validation of processes, execution of User Acceptance Testing (UAT), and deployment of implementation initiatives.
Facilitate the alignment and consistency of processes to ensure the effective implementation and adoption of the ERP system throughout the organization.
Stakeholder Engagement, Change Management, and Adoption initiatives focus on fostering collaboration, guiding organizational transitions, and ensuring user buy-in. This role prioritizes effective communication, identifies key stakeholders, and implements strategies to mitigate resistance during periods of change. Responsibilities include developing tailored adoption plans, delivering training programs, and measuring success through engagement metrics and feedback mechanisms. Ideal candidates possess strong interpersonal skills, expertise in change frameworks, and a proven ability to drive adoption across diverse teams.
Conduct workshops, interviews, and collaborative cross-functional sessions to collect stakeholder needs and spearhead process enhancements that deliver measurable improvements.
Foster cross-departmental partnerships to enhance teamwork, ensure organizational alignment, and secure stakeholder support.
Assist with driving change management initiatives, facilitating communication, delivering training sessions, and fostering adoption efforts tied to process and system transformations.
Track the implementation of new procedures and suggest remedial measures to sustain long-term improvements.
Process Governance, Risk, and Compliance professionals ensure adherence to regulatory standards, mitigate operational risks, and maintain organizational integrity through structured frameworks, systematic evaluations, and continuous monitoring. They develop, implement, and oversee policies, procedures, and controls to align business practices with legal and industry requirements while fostering a culture of accountability. These specialists analyze potential threats, assess compliance gaps, and recommend corrective actions to enhance efficiency, security, and ethical performance. Collaboration with stakeholders across departments is essential to integrate governance objectives into daily operations and strategic decision-making.
Develop and oversee process governance frameworks, internal controls, standard protocols, and centralized documentation repositories to ensure consistency and compliance.
Verify that all processes align with organizational policies, meet donor specifications, adhere to audit benchmarks, and fulfill regulatory mandates.
Support identification, assessment, and mitigation of operational and process-related risks.
Partner with Finance, Compliance, and Internal Audit teams to enhance control frameworks and bolster process reliability.
Responsible for evaluating performance metrics and facilitating ongoing enhancements to operational efficiency, ensuring data-driven insights guide strategic adjustments. Analyzes key performance indicators to identify trends, discrepancies, and areas for opportunity, while collaborating with cross-functional teams to implement corrective actions. Develops and maintains performance dashboards, reports, and scorecards to track progress against established goals. Drives a culture of continuous improvement by fostering process optimization, waste reduction, and innovation initiatives. Requires strong analytical skills, proficiency in data visualization tools, and experience in performance management frameworks. Must possess excellent communication abilities to present findings and recommendations to stakeholders at all levels.
Establish and oversee process key performance indicators, performance measurements, and operational benchmarks to ensure continuous improvement and alignment with organizational objectives.
Monitor, track, and evaluate process performance, enhancement initiatives, and organizational results. Assess data to identify trends, measure progress, and ensure alignment with strategic objectives. Prepare detailed reports to communicate findings, insights, and recommendations to stakeholders.
Create comprehensive dashboards, reports, and strategic recommendations to facilitate informed, data-driven decision-making processes.
Drive operational excellence and organizational effectiveness by proactively identifying and implementing opportunities for continuous improvement.
WHO WE ARE LOOKING FOR
Bachelor’s degree in a relevant field or equivalent professional experience is necessary. At least three years of direct experience in a comparable role is required. Proficiency in industry-standard software and tools is essential. Strong analytical and problem-solving skills are a must. Excellent communication and organizational abilities are needed. The ability to work independently and collaboratively within a team is crucial. Familiarity with project management methodologies is preferred. Commitment to continuous learning and professional development is expected.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a comparable discipline is required.
Requires a minimum of five to seven years of hands-on experience in business process analysis, process improvement initiatives, ERP implementation assistance, or operational transformation efforts.
Skilled in creating detailed process maps and documentation through the application of BPMN 2.0 standards.
Proficiency in collaborating across diverse operational or systems implementation initiatives that span multiple functions is required. Candidates should possess a demonstrated track record in participating in or leading projects that involve coordination between different teams or departments to achieve integrated solutions.
Analytical acumen, meticulous documentation abilities, and adept problem-solving capabilities are essential.
Demonstrated expertise in operational excellence frameworks and the governance of organizational processes is required.
Preferred Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Minimum of 3 years of experience in software development, with proficiency in multiple programming languages such as Java, Python, or C++.
– Experience with cloud platforms like AWS, Azure, or Google Cloud.
– Familiarity with DevOps practices, including CI/CD pipelines and infrastructure as code.
– Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
– Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical stakeholders.
– Experience with Agile methodologies and project management tools like Jira or Trello.
– Knowledge of databases, including SQL and NoSQL solutions.
Experience in roles within non-governmental organizations, social enterprises, consulting firms, or multinational corporations is essential.
Proficiency in enterprise resource planning (ERP) systems, including Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or comparable platforms, is essential.
Certifications such as BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials are highly beneficial to candidates.
Individuals should possess familiarity with workflow automation, systems integration, or digital transformation efforts.
Demonstrated expertise in facilitating process transformation initiatives across Finance, Procurement, HR, or Operations domains.
Accomplished in spearheading business process reengineering, ERP harmonization, and enterprise transformation initiatives across multinational organizations.
Key Competencies
Demonstrates exceptional aptitude for analytical reasoning and the capacity to evaluate information critically.
Proven expertise in cultivating strong relationships with stakeholders and effectively guiding collaborative processes.
Exceptional proficiency in both written and verbal communication is essential.
High attention to detail and documentation quality
In a dynamic and rapidly evolving setting, the capacity to effectively handle concurrent tasks and competing demands is essential.
As a dynamic professional, you will oversee change management initiatives and cultivate an adaptability mindset to navigate evolving organizational landscapes effectively. This role demands a strategic approach to implement and sustain transformational changes, ensuring alignment with overarching business objectives while fostering resilience and innovation within teams.
Demonstrates exceptional proficiency in organizing tasks and efficiently allocating time to meet deadlines and project goals.
Demonstrated skill in fostering strong working relationships and driving alignment with teams and senior leadership through persuasive communication and collaborative efforts.
Continuously seeks opportunities for improvement, maintaining a strong focus on achieving results through ongoing enhancements. Demonstrates an unwavering commitment to refining processes and driving performance to meet evolving objectives.
Exhibits unwavering integrity, professionalism, and accountability in all responsibilities and interactions.
We are looking for someone who;
Fosters Trust – Consistently fulfills commitments, enhances credibility through transparent and honest communication, and demonstrates sincere concern for team members.
Demonstrates courageous action by proactively addressing challenging situations with honesty and determination; eagerly embraces fresh prospects; assumes complete responsibility for individual contributions and outcomes.
Solicits pertinent information and expert opinions as necessary, exercises sound judgment within their designated authority, and discerns when to escalate concerns or request additional support.
Delivers enhanced simplification initiatives and fosters operational excellence across the organization.
Strives to harmonize standardized processes with the pragmatic demands of daily business operations.
The position offers a comprehensive benefits package designed to support your overall well-being and professional growth. This includes health, dental, and vision insurance, along with a retirement savings plan that matches contributions to help secure your financial future. Employees enjoy generous paid time off, including vacation days and holidays, as well as additional leave for personal or family needs. The company also provides opportunities for career development through training programs and tuition reimbursement, fostering continuous learning and advancement. Additional perks may include wellness programs, employee discounts, and flexible work arrangements to promote work-life balance.
WHAT YOU’LL GET
This position is embedded within a rapidly expanding, purpose-led social enterprise. Upon joining, you will gain access to a range of opportunities including:
This role offers a highly competitive salary, complemented by the opportunity for a performance-based bonus.
With a dynamic company culture that fosters continuous learning and professional development, our organization provides abundant opportunities for advancement.
Colleagues from a wide range of backgrounds across the region, along with policies that actively reflect a dedication to equity and inclusion, characterize the environment.
Capable of delivering substantial social benefits to the communities you serve.
Health coverage is provided for both the employee and their eligible dependents, including spouses and children, ensuring comprehensive medical, dental, and vision benefits for the entire household.
The organization offers a staff savings and provident fund program, along with access to negotiated bank rates exclusively for long-term employees.
Generous annual leave, comprehensive parental leave, and extended sabbatical options are provided.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
