Our client, a prominent telecommunications provider, is seeking to appoint an Activation Team Lead to oversee daily operations and ensure seamless service activation processes.
Reports directly to the Area Sales Manager, ensuring alignment with regional sales objectives and receiving guidance on performance targets. This position involves regular communication with the Area Sales Manager to discuss sales strategies, address challenges, and track progress toward KPIs. Collaboration with the Area Sales Manager is essential for optimizing territory management and executing sales initiatives effectively.
The primary objective of this position is to oversee and execute key operational tasks that align with the organization’s strategic goals. This role entails managing daily activities, ensuring compliance with established policies, and fostering a productive work environment. Additionally, the ideal candidate will be responsible for collaborating with cross-functional teams, analyzing performance metrics, and driving continuous improvement initiatives. Strong analytical skills, leadership abilities, and a proactive approach to problem-solving are essential for success in this role.
To enhance retailer engagement and improve SIM and Float performance, the role involves conducting channel visits, with a strong emphasis on optimizing visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee a comprehensive range of duties to ensure operational excellence, including managing project timelines, coordinating cross-functional teams, and implementing strategic initiatives aligned with organizational objectives. Conduct thorough evaluations of performance metrics to identify areas for improvement and drive data-informed decision-making. Collaborate with stakeholders to develop and execute innovative solutions that enhance productivity and efficiency. Maintain rigorous adherence to compliance standards and regulatory requirements while fostering a culture of accountability and continuous improvement. Prepare detailed reports and presentations to communicate progress, challenges, and strategic recommendations to senior leadership.
SSO & Agent Recruitment & Mapping – Responsible for identifying and recruiting Agents strategically, with a focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and agents in accordance with established route plans (beat plans) to maintain coverage and engagement.
Provide essential business tools necessary for seamless transactions across SSO and agent outlets while conducting thorough training sessions for SOS and Trash Agents on operational processes.
Deliver comprehensive training to agents on Anti-Money Laundering (AML) protocols and ensure they are well-versed in the Know Your Customer (KYC) process as it pertains to the SIM Registration (SIM REG) framework.
Float and stock management responsibilities include monitoring and diligently enforcing the 1.5x stock rule for agents, while simultaneously ensuring sales support officers (SOS) maintain sufficient stock of SIM cards for seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of promotional materials at SSO and Agent locations.
Seeking candidates with a strong academic foundation and relevant professional experience. The ideal applicant will possess the necessary educational credentials and hands-on expertise to excel in the role. A combination of formal training and practical know-how is essential for success in this position.
A degree in Business, Marketing, or a related discipline, whether at the diploma or bachelor’s level, is required.
Demonstrated success in van sales or an equivalent sales position is required.
Holders of a full, unrestricted driving license are required.
Experience
We seek a candidate with a minimum of one year of relevant experience in sales and distribution within the fast-moving consumer goods (FMCG) or telecommunications (Telcos) sectors.
We are seeking a highly skilled professional who excels in strategic thinking, problem-solving, and leadership to drive organizational success. This role demands a proven ability to analyze complex data, make informed decisions, and collaborate effectively across teams. The ideal candidate will possess strong communication skills, adaptability to changing environments, and a commitment to continuous improvement. Experience in [specific industry/field, if applicable] is required, along with expertise in [specific tools, methodologies, or certifications]. Responsibilities include managing cross-functional projects, mentoring team members, and ensuring alignment with company goals. The successful applicant will demonstrate initiative, accountability, and a passion for delivering measurable results.
Demonstrates a strong commitment to understanding and addressing customer needs through attentive listening and tailored solutions. Prioritizes customer satisfaction by ensuring clear communication and timely follow-up on inquiries or concerns. Adapts approaches to meet diverse client expectations while maintaining professionalism and accountability throughout all interactions. Proactively seeks feedback to enhance service quality and foster long-term relationships with clients.
Demonstrating exceptional proficiency in persuasion and negotiation, the ideal candidate will effectively engage stakeholders, resolve conflicts, and secure favorable outcomes through strategic communication and interpersonal abilities.
Networking and cultivating strategic partnerships are essential components of this role, requiring the establishment and maintenance of professional relationships with key stakeholders, clients, and industry leaders to drive collaboration and mutual growth. The ideal candidate will demonstrate expertise in identifying and engaging with potential partners, negotiating mutually beneficial agreements, and ensuring alignment with organizational objectives. Responsibilities include representing the company at industry events, hosting networking sessions, and facilitating introductions to foster long-term partnerships. Strong interpersonal skills, persuasive communication abilities, and a proactive approach to relationship management are critical for success in this position.
Analytical thinking involves evaluating information, identifying patterns, and solving complex problems through logical reasoning. Professionals in this role must dissect intricate data sets, interpret trends, and derive actionable insights to support decision-making processes. Strong attention to detail, proficiency in quantitative analysis, and the ability to communicate findings clearly are essential. This skill set is critical in fields such as finance, research, data science, and strategic planning, where precision and evidence-based reasoning drive organizational success.
Applicants who satisfy the outlined prerequisites are invited to submit their application letter, expected salary, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should specify “Activation Team Lead – North Rift.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
