To deliver expert pre-sales technical guidance, collaborate with clients and internal teams including sales, bid, and commercial departments. Analyze client requirements to develop fully optimized, end-to-end technical and commercial solutions. Validate technical feasibility, capacity availability, and inventory alignment to guarantee adherence to service level agreements, project timelines, and budget constraints.
Reporting to the Capacity Planning Manager, this position entails overseeing and optimizing resource allocation to ensure efficient operational performance. The role involves analyzing current and projected capacity needs, identifying potential bottlenecks, and developing strategic solutions to maintain seamless workflows. Key responsibilities include collaborating with cross-functional teams to align capacity with business demands, implementing forecasting models, and presenting data-driven recommendations to senior leadership. Additionally, the position requires monitoring key performance indicators (KPIs) to assess efficiency, adjusting plans as necessary to mitigate risks and enhance productivity. Strong analytical skills, proficiency in capacity planning software, and experience in supply chain or operations management are essential for success in this role.
Oversee and execute a range of essential duties and responsibilities, ensuring alignment with organizational objectives and operational standards. Plan, coordinate, and prioritize tasks to optimize efficiency and productivity while maintaining high levels of accuracy and attention to detail. Collaborate with cross-functional teams to facilitate seamless communication and workflow, fostering a productive and cohesive work environment. Monitor progress, evaluate outcomes, and implement continuous improvements to enhance performance and meet established goals. Provide guidance and support to team members, promoting professional development and accountability. Maintain compliance with relevant policies, procedures, and industry regulations to uphold organizational integrity and reputation.
Deliver technical pre-sales assistance to streamline sales and provisioning workflows.
Develop technical solutions and author both internal and client-facing technical documentation.
Solution assessment, issue identification, and resolution of contractual challenges are essential responsibilities, necessitating proactive mitigation strategies to ensure seamless project execution and adherence to obligations.
Craft detailed technical product descriptions and documentation outlining system architectures and functionalities.
Design and establish robust standards and procedures to streamline solution planning and design, ensuring efficient implementation and operational readiness.
Assist in the creation and refinement of innovative products through active participation in the development lifecycle. Contribute to brainstorming sessions, prototype testing, and iterative improvements to ensure market readiness and customer satisfaction. Collaborate with cross-functional teams, including design, engineering, and marketing, to align product features with business objectives and consumer needs.
Collaborate with cross-functional teams to develop tailored, comprehensive solutions that emphasize technical proficiency, service delivery, execution, and invoicing accuracy.
Enhance the efficiency of solution development processes to optimize productivity and accelerate project timelines. Streamline workflows and methodologies to ensure seamless collaboration and maximize resource utilization. Focus on identifying and implementing innovative approaches to reduce development cycles while maintaining high-quality deliverables. Evaluate current practices to pinpoint bottlenecks and implement data-driven improvements for continuous enhancement.
Prepare ad hoc reports upon request to support data analysis and decision-making processes.
Aid in the creation of technical drawings and documentation.
Assist in auditing and maintaining the accuracy and integrity of database records and information.
Diligently maintain and validate the accuracy and consistency of data within OSS/BSS systems to uphold their integrity.
Minimum qualifications include a Bachelor’s degree in a relevant field or equivalent professional experience, along with three or more years of hands-on experience in the industry. Proficiency in industry-standard software and tools is required, as is the ability to collaborate effectively within a team. Strong analytical and problem-solving skills are essential, and familiarity with regulatory standards or compliance frameworks is a plus. Candidates must demonstrate excellent communication abilities to convey complex ideas clearly and adapt to evolving project needs.
A relevant bachelor’s degree or its equivalent is required for this position.
Minimum educational background typically includes a Bachelor’s degree in Computer Science, Engineering, or a related discipline, with a minimum of three years of hands-on experience in software development. Proficiency in programming languages such as Java, Python, or C++ is required, along with expertise in frameworks like Spring or Django. Strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively within a team are essential. Familiarity with version control systems such as Git and experience with Agile methodologies are also necessary. Additionally, candidates should demonstrate a commitment to continuous learning and adaptability to evolving technologies.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent position, the ideal candidate will bring a wealth of hands-on experience and strategic insight to this role.
Seasoned professionals with extensive expertise in service delivery, sales support, network infrastructure, or operations support are encouraged to apply. Candidates should possess in-depth knowledge and hands-on experience in one or more of these specialized domains to ensure seamless operational performance and strategic alignment with business objectives.
Intermediate proficiency is required in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services. Familiarity with Fiber, Colocation, and Subsea network infrastructures is also essential.
With extensive experience and deep expertise in geographic information systems (GIS), the ideal candidate will possess comprehensive knowledge of GIS technologies, applications, and best practices. Proven ability to leverage GIS tools for data analysis, mapping, and spatial problem-solving is essential.
Professionals must possess hands-on experience in the full product and technology development lifecycle, encompassing technical product development, fulfillment processes, assurance protocols, and billing methodologies.
Proficient in formulating solution alternatives to comprehensively assess all potential impacts and associated costs tied to the proposed resolution.
Demonstrated proficiency in both written and verbal communication, as validated by prior professional experience and notable achievements.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to create detailed diagrams, reports, spreadsheets, and presentations with precision and clarity.
Strong written and verbal communication abilities are essential, enabling the ability to distill complex concepts, foster clarity, and deliver key project insights with precision to stakeholders at every organizational level.
Able to adeptly handle competing priorities while providing clear direction and delivering effective solutions in a dynamic, high-pressure setting.
Available to work flexible hours, including evenings and weekends, to provide timely assistance to clients outside of standard business operations.
Seeking candidates with a proven track record in the field, demonstrating expertise through hands-on experience and specialized skills. Ideal applicants will possess a minimum of three years of relevant professional experience, along with proficiency in key tools and methodologies pertinent to the role. Strong problem-solving abilities, exceptional communication skills, and a commitment to continuous learning are essential. Familiarity with industry-specific software, regulatory standards, and best practices is highly advantageous.
Proficiency in network engineering, particularly in the design and planning of Transmission or IP networks, is essential.
Demonstrates a strong history of conceiving and implementing intricate, multifaceted solutions.
Proficiency in analyzing the competitive environment is essential, particularly concerning product and service portfolios within the connectivity solutions domain.
Attributes
Client-focused, adept at cultivating strong professional relationships.
Integrity is essential, requiring unwavering honesty and strong ethical principles.
Seeking an adaptable, driven, and enthusiastic professional to join our dynamic team. We value individuals who demonstrate unwavering passion for their work and the flexibility to thrive in a fast-paced environment. The ideal candidate will exhibit boundless energy and a strong commitment to delivering exceptional results while embracing new challenges with resilience and creativity.
We prioritize staff excellence, precision, and meticulous attention to detail in all aspects of our operations.
Collaborative professionals thrive by leveraging teamwork and strategic partnerships to deliver impactful results.
Proven ability to analyze complex information and synthesize data from diverse sources to derive actionable insights and support informed decision-making.
Proven ability to communicate effectively in English, coupled with a strong interpersonal skill set for engaging with diverse individuals.
Proficient in performing advanced network diagnostics to identify and resolve complex issues efficiently.
Qualifications
BA/BSc/HND
Experience Required
8 years
