Oversee a diverse range of duties encompassing project execution, team leadership, and strategic planning to achieve organizational objectives. Collaborate with cross-functional departments to align resources, streamline processes, and drive continuous improvement initiatives. Monitor performance metrics, analyze data trends, and report findings to stakeholders to inform decision-making. Ensure adherence to industry regulations, safety protocols, and quality standards throughout all operational activities. Foster a culture of accountability, innovation, and professional development among team members through mentorship and constructive feedback. Manage client relationships, address inquiries promptly, and deliver solutions that exceed expectations while maintaining confidentiality and ethical integrity.
Responsible for crafting, executing, and sustaining the website’s strategic vision, development roadmap, and ongoing maintenance to ensure optimal performance, security, and alignment with business objectives.
Play a pivotal role in shaping and executing an innovative web communication strategy for the corporate website(s), affiliated platforms, and the Knowledge Repository, ensuring seamless alignment with the organization’s mission, goals, and brand identity.
Oversee the ongoing development, upkeep, and improvement of the organization’s web platforms built on Drupal and Space, guaranteeing their operational reliability, intuitive navigation, user-centric design, and technical performance while maintaining smooth interoperability and seamless system integration.
Establish and uphold compatibility and technical benchmarks to guarantee seamless site accessibility for all users, encompassing multilingual support across UNEP web platforms.
Provide leadership and direction to web developers, designers, and service providers in executing technical solutions and enhancements for web platforms and the Knowledge Repository.
Offer expert technical assistance to internal stakeholders and end-users, addressing inquiries related to website functionality, Knowledge Repository operations, navigation processes, and content management system utilization.
Troubleshoot technical issues, bugs, and errors to maintain the seamless functionality of UNEP’s web platforms and Knowledge Repository.
Work collaboratively with internal IT support teams and external vendors to resolve intricate technical issues, manage essential services and subscriptions, and ensure the smooth deployment of new applications.
Conduct comprehensive business analysis to assess operational needs and identify areas for improvement. Perform meticulous quality assurance checks to ensure adherence to established standards and protocols. Evaluate processes, systems, and deliverables to verify compliance with business objectives and regulatory requirements. Collaborate with stakeholders to refine specifications and enhance overall efficiency and effectiveness.
Perform business analysis, process mapping, and requirements elicitation to assess the needs and priorities of internal stakeholders, subsequently establishing business requirements for websites, campaign sites, and the Knowledge Repository.
Translate business requirements into precise application functionality, specifications, project documentation, and detailed work plans to ensure alignment with organizational objectives.
Develop innovative products and solutions by applying design thinking methodologies and iterative prototyping to foster creative concepts and tangible outcomes.
Act as the primary liaison for internal stakeholders, verifying that the web platform and Knowledge Repository’s content and functionality align with business objectives and overarching strategies while maintaining regular updates across supported languages.
Collaborate effectively with graphic designers, UX/UI specialists, and content creators to ensure consistent visual design, usability, and branding across the website.
Deliver expert training sessions for team members, content providers, and website users, focusing on content management best practices, CMS utilization, website protocols, and template implementation to foster awareness of how digital platforms contribute to user engagement and growth of UNEP’s audiences.
Develop and oversee the planning, creation, distribution, and optimization of engaging, high-quality content tailored to target audiences and business objectives. This involves conducting thorough audience research, defining content pillars, and establishing editorial guidelines to ensure consistency and relevance. Additionally, manage content calendars, collaborate with cross-functional teams, and leverage analytics to refine strategies and enhance performance. Strong project management skills and proficiency in content management systems (CMS) are essential for executing these responsibilities effectively.
Develop and execute a cohesive web content strategy that ensures alignment with the organization’s goals and the needs of its intended audience across web platforms and the Knowledge Repository. Establish a streamlined workflow process and robust content management system to facilitate the coordinated development and implementation of pages and features, as well as editing and translation tasks.
Sourced high-quality content for the website, maintaining accuracy, engagement, and SEO optimization while ensuring strict adherence to brand guidelines.
Perform routine quality checks to verify adherence to branding guidelines, thematic elements, and template standards, ensuring cohesive presentation across all web pages. Maintain uniformity in typography, formatting conventions, iconography, imagery, and layout structures throughout the site.
Monitor feedback and craft suitable responses while improving existing content and spearheading the creation of new, specialized sections and webpages.
Craft data-driven organic and paid digital marketing strategies to amplify messaging and engagement centered on the triple planetary crisis and associated campaigns.
Develop and implement strategic plans while managing campaigns across multiple digital platforms, such as search engines, Google/Bing paid search, and YouTube.
Monitoring and enhancing system performance is a critical responsibility, involving the systematic tracking of performance metrics and the implementation of optimization strategies to ensure efficient operation.
Develop a comprehensive measurement framework to evaluate the effectiveness of web platforms, the Knowledge Repository, web pages, and campaigns, while ensuring ongoing performance monitoring and reporting.
Monitor web platform performance metrics, including traffic patterns, user engagement levels, and conversion rates, through the use of advanced analytics tools.
Data analysis will be conducted to uncover actionable trends, pinpoint opportunities for service enhancement, elevate user satisfaction, boost website engagement, and ultimately advance organizational goals.
The role involves managing the reporting process, delivering performance insights on a monthly, quarterly, and annual basis, as well as for targeted campaigns.
Develop and execute optimization strategies grounded in data-driven insights, incorporating techniques like A/B testing, SEO enhancements, and usability refinements.
Perform comprehensive market research and trend analysis to uncover potential opportunities for enhancing web and campaign performance.
Monitor and adapt to the latest advancements in digital marketing tools and methodologies to maintain a competitive edge in the field.
Collects and analyzes data to uncover meaningful trends and patterns, subsequently generating valuable insights through visual representations such as graphs, charts, tables, and reports. Utilizes advanced data visualization techniques to facilitate informed planning, strategic decision-making, and effective presentation and reporting.
Education
An advanced university degree, such as a master’s or equivalent qualification, in Software Engineering, Computer Science, Information Systems, Communication, Public Information, or a closely related discipline is required.
A combination of an initial-level university degree and two years of supplementary qualifying experience may be considered as an equivalent alternative to a higher-level university degree.
Completion of both degree and nondegree programs in data analytics, business analytics, or data science is preferred.
We seek a candidate with substantial professional experience in a relevant field, having successfully fulfilled similar roles for a minimum of [X] years. Prior involvement in [specific tasks or industries] is essential, along with a proven track record of achieving measurable outcomes. The ideal applicant will demonstrate expertise in [key skills or areas of knowledge], ensuring seamless integration into the team and immediate contribution to ongoing projects. Strong interpersonal abilities and adaptability to dynamic work environments are also required to thrive in this position.
A minimum of five years of progressively responsible experience in building and overseeing web and knowledge platforms within a large science-based organization or a related field is necessary.
Proven experience in overseeing medium to large-scale technical projects within multistakeholder settings is essential.
Proficiency in content management systems like Drupal and overseeing web content coordination is essential.
Proficiency in overseeing library or knowledge management systems, particularly the technical administration of repository software like Space, is essential.
A proven track record of at least two years in leadership roles, overseeing cross-functional teams with accountability for strategic planning, performance evaluations, and the successful execution of deliverables, is essential.
Proficiency in crafting and executing digital media strategies, overseeing transformation initiatives, and spearheading public information campaigns is essential.
Desirable experience includes coordinating change management initiatives within the United Nations system or comparable international organizations.
Proficiency in at least one project management software solution, such as Microsoft Project, is preferred.
A minimum of two years of experience in data analytics or a related field is preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
