POSITION SUMMARY
Generate and verify room status reports, identify discrepancies, prioritize cleaning tasks, and update the status of rooms vacated by departing guests. Support Housekeeping leadership in overseeing daily operations. Serve as a communication bridge to align Housekeeping with Engineering, Front Office, and Laundry teams. Log and resolve discrepancies in room statuses in collaboration with the Front Desk. Compile and distribute room assignments to Housekeeping personnel. Maintain and update the ‘Do Not Disturb’ room register, ensuring timely cleaning of vacant and soiled rooms and addressing priority assignments, including previously flagged ‘Do Not Disturb’ rooms. Fulfill all required housekeeping documentation.
Follow all established company, safety, and security policies and procedures, immediately reporting any maintenance issues, safety hazards, accidents, or injuries. Complete required safety training and certifications to ensure compliance with organizational standards. Maintain a clean, professional uniform and personal appearance while safeguarding proprietary information and company assets. Greet and acknowledge all guests in accordance with company protocols, proactively identifying and fulfilling their service needs, and expressing gratitude with sincerity. Uphold stringent quality expectations and standards throughout all operations. Foster collaborative working relationships by actively supporting team objectives, attentively listening to colleagues’ concerns, and responding thoughtfully. Communicate with clarity and professionalism, both verbally and in writing, ensuring accuracy and completeness in all documents. Utilize computers to input and retrieve essential work-related information. Sustain prolonged periods of standing, sitting, or walking as needed. Handle, transport, or reposition objects weighing up to 10 pounds without assistance. Perform additional duties as reasonably assigned to contribute to operational success.
Preferred qualifications include a minimum of five years of relevant experience in a similar role, along with a bachelor’s degree in a related field. Candidates should demonstrate proficiency in project management software, such as Microsoft Project or Asana, and possess strong analytical and problem-solving skills. Exceptional communication abilities, both written and verbal, are essential, as is the capacity to work collaboratively in a team environment. Familiarity with industry regulations and compliance standards is also highly valued. Prior experience in a leadership or mentorship capacity would be advantageous.
Education requirements include a Diploma or Certificate in Hospitality Management or an equivalent qualification within a relevant field.
Candidates must possess a minimum of one to two years of practical experience in a housekeeping capacity.
Preferred experience in a hotel or luxury service setting, ideally within a four- or five-star establishment.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
