Key Accountabilities: Deliver strategic leadership in managing day-to-day operations, ensuring alignment with organizational goals and fostering a high-performing team environment. Oversee project execution, monitor progress against key performance indicators, and implement corrective measures as necessary to maintain efficiency and quality standards. Collaborate with cross-functional stakeholders to facilitate seamless communication, resolve conflicts, and drive collaborative decision-making processes. Develop and refine operational policies, procedures, and best practices to enhance productivity and maintain compliance with industry regulations. Serve as a mentor and coach to team members, providing guidance, feedback, and professional development opportunities to cultivate talent and strengthen organizational capabilities.
Experienced professionals are sought to drive growth through strategic business development initiatives that expand market presence and enhance revenue streams. The role demands a proactive approach to identifying new opportunities, forging key partnerships, and negotiating high-value deals. Essential qualifications include a proven track record in acquisition strategies, strong analytical abilities to assess market trends, and exceptional negotiation skills to secure advantageous agreements. Responsibilities encompass conducting thorough market research, cultivating relationships with potential partners, and overseeing the end-to-end acquisition process to ensure seamless integration and maximum return on investment.
To drive the expansion of the Branch SME portfolio—encompassing NFL, deposits, and assets—by acquiring new customers for the Bank, leveraging the Business Sales Officers and lead generation strategies.
Proactively cultivates referrals across all banking partners to address the diverse financial requirements of entrepreneurs and borrowing entities.
To drive customer acquisition to digital channels, the successful candidate will be responsible for executing strategies aimed at expanding our online customer base. This role requires a proactive approach to engaging potential customers and converting them to digital platforms through targeted marketing initiatives. The ideal candidate will possess a strong understanding of digital marketing techniques and customer behavior analytics to identify opportunities for growth. Additionally, they will collaborate with cross-functional teams to optimize user experience and ensure seamless integration across all digital touchpoints.
We aim to cultivate and strengthen existing relationships with SME banking clients while also identifying and securing new partnerships from our current portfolio to drive sustainable business growth and ensure long-term continuity.
Portfolio profitability initiatives focus on cross-selling and retention strategies to enhance revenue streams and sustain client relationships. This role involves identifying opportunities to expand existing client engagements and implementing measures to minimize client attrition, thereby driving long-term financial performance and growth.
Expand the SME customer portfolio by enhancing existing relationships, thereby increasing product adoption per client, non-funded income, deposits, and assets under management.
Develop and implement a comprehensive retention strategy specifically for the portfolio of deposits and loans within the designated segment, collaborating closely with Branch Managers to execute the plan effectively.
Monitor and oversee the strategic planning of client accounts to identify financial solutions tailored to their specific requirements.
To proactively engage customers, notify them as their fixed deposits approach maturity so they can take necessary steps, while also promoting renewal to foster long-term relationships.
Assists in addressing client inquiries promptly and effectively, ensuring responses align with established standards and procedures.
Collaborate with product specialists to develop and implement effective customer solutions.
Ensure a minimum of one in-person visit per quarter for each customer, along with one call and one email per month, tailored to the customer segment.
Support the expansion of the assigned portfolio by leveraging preferred channels, including SME Business Hubs and digital platforms like B2B.
Compiles and submits all required reports, including management summaries that detail individual and team loan performance metrics.
Ensure every customer is successfully onboarded onto our digital platforms, including Gab ESA and Internet banking.
Ensure that the product meets a customer satisfaction rating of 5 across the entire portfolio.
To grasp the fundamental nature of businesses, their developmental stages, and the diverse product solutions available to customers.
Assess credit proposals and verify that credit applications are processed promptly, adhering to the Bank’s established turnaround times.
At this position, you will be responsible for delivering exceptional customer service and managing customer information with professionalism and accuracy. Your duties will include addressing inquiries and resolving issues to ensure customer satisfaction while maintaining detailed and well-organized records of customer interactions. Strong communication skills and a customer-focused mindset are essential, as you will serve as a key point of contact for clients seeking assistance or information. Proficiency in handling customer data securely and confidentially will be required to uphold privacy standards and company policies.
Our team is responsible for securing all necessary documentation required to establish new customer accounts. This involves collecting and verifying the essential paperwork from prospective clients to facilitate seamless account setup.
The role involves creating customer accounts within the system and verifying that all essential details are collected, after which the customer is assigned a unique CIF number.
To ensure the completeness of customer portfolios, you will contact clients to obtain any missing details or documentation required for processing.
Maintaining and updating customer data involves managing key parameters such as business turnover and director details, ensuring accuracy and currency at all times. This role requires diligent oversight to reflect any changes promptly and in accordance with organizational standards.
Maintain accurate documentation of every customer interaction to ensure comprehensive and up-to-date records.
Ensures strict adherence to all relevant laws, regulations, and internal policies governing the organization’s operations, with a focus on mitigating legal and financial risks. Develops, implements, and maintains robust compliance programs, including policies, procedures, and training initiatives, to ensure company-wide alignment with regulatory standards. Conducts thorough risk assessments and audits to identify potential compliance gaps, recommending corrective actions as necessary. Monitors changes in legislation and industry regulations, assessing their impact on business practices and proactively adjusting compliance strategies. Collaborates with legal, operational, and executive teams to foster a culture of compliance and accountability throughout the organization. Serves as the primary point of contact for regulatory inquiries and coordinates responses to ensure timely and accurate reporting. Maintains meticulous documentation of compliance activities and prepares detailed reports for senior leadership and regulatory bodies.
Ensure adherence to all applicable internal and external regulatory mandates, including Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols, as well as other standardized bank procedures.
Ensure ongoing adherence to established business operational and credit policies, maintaining full compliance at all times.
Qualifications and Experience: Candidates must possess a bachelor’s degree in a relevant field, such as business administration, finance, or accounting, with a minimum of five years of progressive experience in financial analysis, reporting, or a related discipline. Proficiency in financial software, including advanced Excel skills and experience with ERP systems, is essential. Strong analytical abilities, meticulous attention to detail, and the capacity to interpret complex financial data are required. Excellent communication and presentation skills are necessary to effectively convey insights to stakeholders. Prior supervisory or leadership experience is highly desirable but not mandatory.
A bachelor’s degree from an accredited institution in any academic discipline is required.
A minimum of two to three years of hands-on experience in client management is required.
Excellent interpersonal skills are required to foster effective communication and collaboration within the team.
Proven ability to communicate clearly and effectively, both verbally and in writing, along with a strong aptitude for delivering engaging and well-structured presentations.
Job-specific competencies demand expertise in advanced analytical techniques, proficiency with data visualization tools, and a solid grasp of statistical methodologies. Strong problem-solving capabilities, meticulous attention to detail, and the ability to interpret complex datasets are essential. Candidates must possess excellent communication skills to convey insights effectively and collaborate across teams. Familiarity with industry-specific software and regulatory standards is required, along with a commitment to continuous learning and professional development. Leadership experience and project management skills are beneficial for driving strategic initiatives and ensuring alignment with organizational objectives.
Determining and executing appropriate actions with decisiveness and efficiency are essential components of this role. The individual must possess the ability to assess situations promptly and take initiative to implement solutions without unnecessary delay. Strong judgment and a proactive approach are required to drive progress and achieve desired outcomes effectively.
Consistently achieving objectives while ensuring customer satisfaction remains our top priority.
Entrepreneurial mindset and commercial acumen are essential for this role, requiring a strategic approach to identifying and capitalizing on business opportunities while maintaining a strong focus on profitability and sustainable growth. The ideal candidate will demonstrate a keen understanding of market dynamics, competitive positioning, and revenue generation strategies to drive innovation and enhance organizational success. Proficiency in analyzing industry trends, assessing risk, and making data-driven decisions is critical, as is the ability to align commercial objectives with operational execution. Strong leadership skills are necessary to foster a culture of initiative, accountability, and continuous improvement within the team. This position demands adaptability, problem-solving agility, and the capacity to balance long-term vision with immediate business needs.
Crafting compelling arguments and driving decision-making through effective communication and strategic engagement are essential components of this role. You will leverage interpersonal skills to motivate stakeholders, foster consensus, and secure buy-in for key initiatives. Your ability to articulate ideas persuasively, navigate objections, and align diverse perspectives will be instrumental in advancing organizational objectives and achieving desired outcomes.
The position involves strategically planning and efficiently organizing tasks, projects, and resources to meet established objectives and deadlines. Responsibilities include developing structured schedules, coordinating team efforts, and ensuring alignment with organizational goals. Strong attention to detail and the ability to prioritize workloads are essential, as is the capacity to adapt to changing priorities while maintaining productivity. Proficiency in project management tools and methodologies, along with excellent communication skills, will be critical to success in this role.
Deliver information with clarity and precision, ensuring effective dissemination to relevant stakeholders through tailored presentations and concise communication strategies.
Build and maintain strong professional relationships through effective networking and connection-building across diverse teams and external partners. Collaborate closely with colleagues, stakeholders, and industry contacts to foster mutually beneficial partnerships and expand organizational reach.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
