MAIN ACCOUNTABILITIES & WHAT YOU’LL BE DOING
We are seeking a motivated professional to oversee sales operations and customer relations. The ideal candidate will be responsible for driving revenue growth, managing client portfolios, and ensuring exceptional customer satisfaction. Key responsibilities include identifying new business opportunities, maintaining strong client relationships, and collaborating with cross-functional teams to meet sales targets. The role requires excellent communication skills, a results-driven mindset, and proficiency in CRM tools. A proven track record in sales or customer service is essential to excel in this position.
Oversee customer portfolios to ensure alignment with key business objectives, including Volume, Margin, Debt, Growth, and Customer Service KPIs.
Maintain the sales portfolio while tracking growth and performance metrics. Utilize available sales tools to foster business expansion through meticulously prepared and precise account plans for all key customers.
Capitalize on market trends to attract and onboard new clients, thereby expanding the organization’s market share.
Leverage existing resources to expand the customer base and market share for Bulk LPG.
Collaborate with the distributor to formulate comprehensive business plans, and conduct periodic evaluations to verify their effective execution.
Develop and sustain strong, positive relationships with all customers to ensure their satisfaction and loyalty.
Market intelligence and monitoring tasks involve curating and updating a comprehensive database that tracks market size, competitor landscape, and market share distribution. Additionally, this role requires the provision of timely market intelligence reports, including insights on pricing trends, emerging customer opportunities, and competitor developments.
Adhere to the standard offer book in alignment with customer promise initiatives.
Protect the company’s market position by securing the renewal of all key customer contracts.
Oversee credit operations in alignment with established company policies and the manual of authorities, ensuring adherence to prescribed guidelines. Pursue debt collection in accordance with mutually agreed trading terms, while conducting customer credit appraisals at the appropriate intervals.
Timely delivery of all invoices and statements to customers must be ensured. Any invoice disputes with customers should be promptly identified and resolved.
Ensure the establishment and adherence to company policies and procedures, while maintaining the implementation of relevant controls.
Conduct routine equipment inspections at client locations and promptly implement corrective measures as needed. Coordinate with Engineering teams regarding tank installations, revalidation processes, and other technical specifications.
We are seeking a dynamic professional to oversee both marketing and supply chain operations. The ideal candidate will develop and implement innovative marketing strategies to enhance brand visibility and drive customer engagement. Additionally, they will manage end-to-end supply chain processes, ensuring efficient procurement, logistics, and inventory control to meet organizational objectives. A strong analytical mindset, coupled with exceptional leadership and communication skills, is essential for this role. The position requires a proven track record in cross-functional collaboration and problem-solving within fast-paced environments.
Expand market presence within the designated Sales territory. Collaborate on the development and execution of any LPG customer engagement initiatives scheduled for the fiscal year.
We are seeking to encourage the adoption of alternative payment methods, specifically pre-payments, among small-volume customers and resellers.
Deliver precise sales forecasts to enhance the Sales & Operations Planning (S&OP) process.
Collaborate closely with the distribution team to facilitate seamless product delivery to customers.
Compelling and innovative new opportunities await those ready to embrace fresh challenges and drive impactful results.
Competition intensifies due to the emergence and rapid growth of non-traditional LPG marketing firms. Additionally, there is widespread dumping of product into tanks owned by competing companies.
Customer expectations are increasingly centered on securing greater discounts, largely driven by cost-saving imperatives across various industries, including manufacturing and hospitality.
Credit management involves maintaining compliance with agreed payment terms while effectively addressing customers’ cash flow requirements.
Dedicate efforts toward consistently surpassing customer expectations in service delivery while maximizing the efficient use of company resources.
Delivering results independently with minimal oversight, this field-based position requires a high degree of self-motivation and accountability.
We are seeking a candidate with a strong foundation in relevant industry principles, technical competencies, and hands-on experience to excel in this role. The ideal applicant will possess proven expertise in key areas, along with the ability to apply specialized skills to drive results. Previous professional exposure in similar environments is essential, ensuring familiarity with operational demands and best practices. Additionally, the position requires a track record of meeting performance objectives and adapting to evolving challenges within the field.
Essential:
A Bachelor’s Degree in Engineering is required, corresponding to NQF Level 7.
Proven track record of three or more years in sales and marketing roles, demonstrating expertise in strategic planning, client engagement, and revenue growth initiatives.
A degree or substantial experience in engineering is highly desirable for this position.
Business and financial expertise, encompassing proficient debt management capabilities, is required.
Accomplished professionals with a demonstrated capability in executing Marketing initiatives are encouraged to apply.
Responsible for overseeing and nurturing high-value client relationships, the Key Account Manager ensures strategic alignment between client needs and organizational offerings. This role involves developing and executing customized account plans to drive retention, growth, and satisfaction. Duties include conducting regular business reviews, identifying expansion opportunities, and collaborating cross-functionally to deliver tailored solutions. Key stakeholders, including executive leadership and sales teams, rely on the Key Account Manager to maintain strong partnerships and maximize revenue potential. Ideal candidates possess strong negotiation skills, a track record of account development, and the ability to analyze market trends to inform strategic decisions.
The ideal candidate will demonstrate proficiency in a range of key competencies essential for success in this role. Strong analytical and problem-solving skills are required to effectively navigate complex challenges and develop innovative solutions. Exceptional communication abilities, both written and verbal, are necessary to collaborate seamlessly with cross-functional teams and stakeholders. A commitment to continuous learning and adaptability in a dynamic environment is expected. Leadership potential, including the capacity to inspire and guide others, is also highly valued. Proficiency in relevant technical tools and software, as well as a results-driven mindset, will be critical to achieving organizational objectives.
Proven capability to operate autonomously and achieve objectives with minimal oversight is essential.
Sales professionals with a track record of successful negotiations and a strong command of sales methodologies are encouraged to apply. Candidates should demonstrate prior experience in sales roles, showcasing effective negotiation abilities and refined sales techniques.
Results-oriented professional with a collaborative mindset, adept at delivering creative and innovative solutions.
Demonstrated comprehension of current industry trends, competitive landscape, and emerging opportunities is crucial for this role. Candidates should possess the ability to assess market dynamics, identify shifts in consumer behavior, and anticipate competitive threats. A proactive approach to gathering and analyzing market intelligence is expected, along with the capacity to translate insights into actionable strategies. This position requires a keen eye for detail and a commitment to staying ahead of industry developments.
Proactively manages and nurtures client relationships to enhance customer satisfaction and loyalty. Analyzes customer feedback and trends to identify opportunities for service improvement and growth. Develops and implements strategies to strengthen client engagement and retention. Collaborates with cross-functional teams to ensure seamless communication and alignment with customer needs. Maintains accurate records of interactions and transactions to support data-driven decision-making. Utilizes CRM systems to track customer activity, preferences, and history, facilitating personalized interactions.
Qualifications
BA/BSc/HND
Experience Required
3 years
