This role is designed to fulfill the core responsibilities of the position, emphasizing key objectives and strategic contributions to the organization. The successful candidate will be expected to execute essential duties while upholding high standards of performance and alignment with company goals. Accountability for specific tasks and outcomes will be a primary focus, ensuring seamless operational execution. Additionally, the position demands adherence to established protocols and the ability to adapt to evolving business needs.
This role demands that the WTS Technician deliver expert technical support while upholding stringent quality benchmarks across all Jib franchise locations. Additionally, the position involves overseeing quality audit initiatives and pinpointing opportunities for ongoing enhancement within the franchises’ quality control frameworks, protocols, and standards. A proactive, solution-oriented approach is essential to address the dynamic challenges and operational demands that emerge on a daily basis with efficiency and resilience.
Oversee and execute core responsibilities, ensuring alignment with organizational objectives and industry standards. Plan, prioritize, and manage multiple projects or tasks efficiently while maintaining high standards of quality and accuracy. Collaborate cross-functionally with teams to achieve shared goals, fostering open communication and synergy. Monitor progress, track deliverables, and provide timely updates to stakeholders to ensure transparency and accountability. Identify opportunities for process improvements and implement innovative solutions to enhance productivity and operational efficiency. Ensure compliance with company policies, regulatory requirements, and best practices in all activities. Troubleshoot challenges proactively and resolve issues promptly to minimize disruptions. Maintain accurate records, documentation, and reporting as required. Support team development through mentoring, training, and fostering a culture of continuous learning and professional growth.
Address technical service requests from franchises with promptness and thoroughness.
Conduct installations, perform ongoing maintenance, and execute troubleshooting for water treatment systems, along with the facility up-fits that contain them.
Develop, implement, and oversee operational and quality control procedures while ensuring local operators receive the necessary training to meet established standards.
Through consistent franchise visits and rigorous quality audits, uphold Jib’s established quality standards and comply with all regulatory mandates.
Jibuti lab will receive support in sample collection, as well as conducting root cause analysis and implementing corrective actions.
Maintain precise records of quality audit programs executed at franchise locations to ensure comprehensive documentation.
Conduct routine assessments and evaluations of quality standards across franchises while overseeing the enforcement of the Jib Quality Breach Policy.
Conduct comprehensive root cause analyses for any non-conformities, followed by the implementation of both preventive and corrective measures to ensure franchises consistently uphold the most stringent quality standards.
Maintain precise records of Jib quality control processes, procedures, and standards, and contribute innovative proposals for enhancements or improvements wherever feasible.
Achieve monthly targets by consistently measuring progress against mutually agreed-upon KPIs to ensure optimal performance.
Develop, devise, and oversee a comprehensive preventive maintenance program tailored for all franchises across Kenya. Ensure the meticulous planning and seamless execution of maintenance initiatives to uphold operational efficiency and reliability.
This role operates with significant independence and maintains a direct line of reporting to the Production & Quality Coordinator.
Responsibilities include providing guidance to the Franchisee in overseeing and coordinating the operator’s team effectively.
There are no direct reports within this position.
Seeking candidates with a minimum of five years of relevant professional experience in the specified field, along with a proven track record of success in similar roles. Ideal applicants will possess a Bachelor’s degree or higher in a related discipline, complemented by specialized certifications or advanced training where applicable. Strong analytical, problem-solving, and communication skills are essential, alongside the ability to work independently and collaboratively within a dynamic team environment. Proficiency in industry-standard tools, software, or methodologies is required to effectively execute job responsibilities. Additionally, candidates should demonstrate adaptability to evolving business needs and a commitment to continuous professional development.
Minimum Experience Requirements:
Applicants must meet the following criteria: a minimum of three years of relevant professional experience in a comparable role, along with a bachelor’s degree in a related field. Candidates should demonstrate expertise in [specific skills or areas], as well as proficiency with [specific tools or software]. Prior leadership or project management experience is strongly preferred.
Requires a minimum of three years of professional experience in a related field.
Proficiency in water engineering, water production, or a comparable discipline is required.
Seasoned expertise in implementing and overseeing quality assurance processes and methodologies is required.
Professionals with a minimum of one to three years of hands-on experience in team leadership and personnel management are encouraged to apply. This role requires the ability to oversee and guide small groups effectively, ensuring productivity and fostering a collaborative work environment.
Experienced candidates must demonstrate a strong background in the specified field, with at least five years of relevant professional experience. Proficiency in industry-standard tools and methodologies is essential, as is a proven track record of delivering measurable results. Familiarity with relevant regulations, compliance standards, and best practices is also required. Additionally, candidates should possess excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders.
With a minimum of four years of professional experience in a relevant field, candidates should possess a proven track record of success in comparable roles.
Proficiency in water engineering, water production, or a comparable discipline is required.
Possesses a strong background in implementing and overseeing quality assurance protocols to ensure adherence to established standards and procedures.
Professionals should possess demonstrated expertise in regulatory affairs, particularly with entities such as the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE).
Strong technical competencies include expertise in system administration, virtualization technologies, and networking protocols, along with proficiency in scripting languages such as Python or Bash. The ideal candidate must demonstrate at least five years of hands-on experience in server management, including configuration, monitoring, and troubleshooting of enterprise-level systems. Additionally, knowledge of cloud platforms such as AWS or Azure is strongly preferred, along with familiarity with containerization tools like Docker or Kubernetes. Strong problem-solving abilities, meticulous attention to detail, and the capacity to work independently or collaboratively in a fast-paced environment are essential. Excellent communication skills are also required to articulate technical concepts to both technical and non-technical stakeholders effectively.
Possesses a meticulous attention to detail and demonstrates a keen ability to identify both quality deficiencies and opportunities for process enhancement.
Proficient in utilizing Microsoft Word, Excel, and PowerPoint with a strong command of their respective functionalities.
Is assertive and leverages authority to ensure clear and effective communication.
We seek an independent individual who can proactively take initiative, apply analytical thinking, and develop effective solutions quickly in dynamic situations.
Creative and solution-driven professionals who maintain a positive outlook and actively seek opportunities for continuous improvement are encouraged to apply.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
