Job Summary
The Relationship Manager will spearhead business growth initiatives by acquiring new customers, expanding existing portfolios, mobilizing deposits, and cultivating strong client relationships to deliver an exceptional customer experience. Additionally, this position will oversee portfolio performance, facilitate collections and recoveries, and uphold adherence to regulatory mandates and internal bank policies.
Responsibilities encompass a diverse range of tasks central to the role, including [list specific duties here]. Additionally, the position entails [mention any additional responsibilities], ensuring alignment with organizational objectives. Key duties involve [specify primary functions], while secondary tasks may include [outline related duties]. The role demands proficiency in [mention required skills or tools], alongside a commitment to [highlight any key expectations, such as teamwork or problem-solving]. Regular collaboration with [name teams, departments, or stakeholders] is essential to achieve operational goals. Furthermore, the position requires adherence to [mention any relevant policies, standards, or compliance requirements], fostering a productive and compliant work environment.
Deliver measurable results against key business objectives, including customer acquisition, deposit mobilization, asset growth, profitability enhancement, and market share expansion.
Develop and maintain a robust pipeline of prospective clients while strengthening connections with current customers to improve retention rates and expand share of wallet.
Leverage strategic market insights to drive growth across the Bank’s retail, SME, and corporate business portfolios by capitalizing on emerging opportunities.
To drive revenue growth and deliver enhanced customer value, actively promote and cross-sell the Bank’s diverse range of products and services.
Partner with branch teams and cross-functional business units to expand the Bank’s asset and liability portfolios, fostering sustainable growth through coordinated efforts and strategic alignment.
Craft high-quality credit proposals and collaborate closely with the Credit Department to facilitate prompt and streamlined processing of facilities.
Monitor portfolio performance vigilantly and take proactive measures to address delinquencies and recoveries, ensuring portfolio quality is upheld and non-performing loans are minimized.
Execute scheduled onsite customer engagements while delivering prompt, superior service to enhance customer loyalty and satisfaction.
Collect and analyze market intelligence to identify opportunities, then propose strategic recommendations, innovative products, and service enhancements that strengthen the Bank’s competitive position.
Effectively oversee sales and relationship management expenditures to maximize resource efficiency and enhance profitability.
Compile and deliver periodic reports on business performance and portfolio metrics to facilitate informed strategic decision-making.
Maintain rigorous adherence to all applicable regulatory mandates, Anti-Money Laundering (AML) protocols, Know Your Customer (KYC) procedures, and established internal policies, while fostering a robust framework for risk management and unwavering ethical integrity.
Bachelor’s degree in a relevant field or equivalent practical experience is mandatory. Proficiency in [specific software/tools] and strong analytical capabilities are essential. Candidates must possess at least [X] years of relevant work experience in [industry/field]. Exceptional problem-solving skills and the ability to work independently or as part of a team are required. Knowledge of [specific methodologies, regulations, or systems] is a must. Excellent communication and organizational abilities are also necessary. Prior experience with [specific tasks or projects] is highly advantageous.
A bachelor’s degree in business, finance, economics, or a closely related field is required.
Seeking a minimum of five years of hands-on experience in business development, with a focus on direct sales, business banking, or corporate relationship management within a commercial bank setting in Kenya.
Possesses extensive knowledge of banking products and services, demonstrating a strong grasp of financial instruments, transaction processes, and customer-centric solutions. Applies this expertise to deliver tailored recommendations, resolve inquiries efficiently, and uphold compliance with industry standards.
Experienced in credit analysis, portfolio management, and debt recovery, with a proven ability to apply these skills effectively in financial operations.
Proven track record in establishing and maintaining long-term, mutually beneficial partnerships with clients.
Exceptional proficiency in negotiation, communication, and presentation is essential for this role.
Proficiency in CBK Prudential Guidelines, AML/CFT regulations, and KYC requirements is essential.
Maintains high ethical standards, proactively identifies opportunities, and consistently delivers measurable outcomes.
Qualifications
BA/BSc/HND
Experience Required
5 years
