Oversee and execute a comprehensive range of critical duties, including the strategic development and implementation of initiatives designed to enhance operational efficiency. Collaborate closely with cross-functional teams to align projects with organizational goals, ensuring seamless integration of processes and adherence to established standards. Monitor progress through data-driven assessments, providing actionable insights to stakeholders to facilitate informed decision-making. Additionally, lead training programs to cultivate team competencies, fostering a culture of continuous improvement and innovation. Ensure compliance with regulatory requirements and industry best practices while maintaining a focus on sustainability and ethical business practices.
Coordinate and oversee events, seminars, conferences, and meetings, providing essential support to host institutions throughout the entire process. This includes securing venues, managing logistics, coordinating technical requirements, liaising with caterers, and ensuring exceptional guest services to deliver seamless and successful programs.
We oversee the planning and execution of visitor programs, whether for individuals or groups, encompassing the compilation of comprehensive information packets, securing appropriate accommodations, assigning meeting rooms, coordinating catering services, and ensuring seamless access to campus support resources.
Responsible for the ongoing maintenance and periodic updates of the Kenya events calendar and Google calendar, guaranteeing precise scheduling and enhanced visibility of all hospitality-related activities.
Collaborate with internal departments including Supply Chain, Transport, Liaison and Protocol, Security, ICT, CALM, Engineering, and external catering partners to guarantee smooth planning and execution of events and visitor programs, adhering to established standards.
Foster enduring partnerships with stakeholders to proactively identify service requirements, elevate client satisfaction, and capitalize on revenue-generating opportunities.
Conduct daily pre-function and operational briefings with hospitality staff to discuss upcoming events, service expectations, and potential operational risks.
Oversee service delivery operations, address operational challenges, manage emergency responses, and verify that all activities adhere to established plans.
Responsible for managing front office operations at the hotel and conference desks, as well as directing housekeeping, coordinating campus housing maintenance, and overseeing the use of recreational facilities to deliver efficient, high-quality, and guest-focused services.
Responsibilities include overseeing hospitality personnel while also playing a key role in the evaluation and assessment of the Director General’s domestic staff performance reviews.
Apply strategic reservation and inventory management techniques to enhance facility utilization rates, maximize occupancy levels, and drive revenue from events.
Engage with targeted clients and drive business development initiatives, both internally and with approved external parties, in alignment with the Head of Operations, to advance hospitality services while adhering to the established institutional campus guidelines.
Responsibilities include meticulously documenting bookings, revenue, expenditures, client feedback, declined business, advance reservations, and occupancy projections to ensure precise record-keeping.
Verify contracted service provider invoices and generate periodic or monthly reports to facilitate review and approval processes.
Ensure full adherence to INRI’s established policies governing credit management, billing procedures, and revenue collection processes.
Furnish periodic reports and updates to the Head of Operations regarding significant developments, potential risks, client feedback, revenue performance, and service delivery challenges.
Execute all additional duties as may be delegated from time to time.
Seeking a candidate with a minimum of three years of relevant work experience in the field, along with proficiency in industry-standard software tools. The ideal applicant must possess strong analytical and problem-solving skills, along with the ability to work independently and collaboratively in a fast-paced environment. Excellent communication skills, both written and verbal, are essential to effectively convey ideas and collaborate with cross-functional teams. Familiarity with project management methodologies and the capacity to manage multiple priorities under tight deadlines are highly desirable. A bachelor’s degree in a related discipline is required, and any advanced certifications or specialized training will be considered a significant advantage.
A bachelor’s degree in hotel and catering management, hospitality management, business administration, or an equivalent field is required.
Hold a professional certification pertinent to the role to demonstrate specialized expertise and commitment to industry standards.
With a minimum of seven years of hands-on experience in hospitality, conferencing, guest services, hotel or accommodation management, events operations, or a closely related field, you demonstrate a deep understanding of industry standards and best practices.
Effective interpersonal and written communication abilities are essential for this role. You must demonstrate proficiency in conveying ideas clearly, collaborating across teams, and engaging with stakeholders at all levels. The position requires the capacity to articulate complex information in a concise and compelling manner, ensuring alignment and understanding among diverse audiences.
Possesses strong interpersonal skills and excels in networking, fostering meaningful professional connections and collaborations.
A proactive individual capable of working autonomously to meet established priorities and deliverables.
Demonstrates a strong commitment to customer satisfaction by consistently delivering exceptional service experiences.
Effective planning and organizational abilities, coupled with meticulous attention to detail, are essential for this role.
Maintains accurate and up-to-date records of revenue transactions and ensures efficient tracking of financial data through established systems.
Demonstrates resilience and composure in fast-paced environments while effectively balancing multiple high-priority tasks.
Proven ability to engage effectively with stakeholders and manage relationships adeptly.
Skilled in utilizing digital tools and systems to efficiently manage bookings, schedules, and generate reports.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
