We are seeking a highly motivated and skilled candidate to join our team in the capacity of [Job Title]. The ideal applicant will possess a Bachelor’s degree in [Relevant Field] or a related discipline, complemented by [X] years of hands-on experience in [specific industry/field]. Proficiency in [specific software, tools, or technologies] is essential, along with strong analytical, problem-solving, and communication skills. The role involves overseeing [key responsibilities], collaborating with cross-functional teams to [specific objectives], and ensuring adherence to [relevant standards or regulations]. Additionally, the candidate will be responsible for [additional duties, if any], while contributing to the development and implementation of [projects or initiatives]. A proactive approach, attention to detail, and the ability to work in a fast-paced environment are critical to success in this position.
We aim to fulfill the core responsibilities outlined while ensuring the position meets the established requirements and aligns with the overarching objectives of the role. Candidates must demonstrate proficiency in key areas and possess the necessary qualifications to effectively execute the outlined duties. The role demands a commitment to excellence and a proactive approach to addressing challenges within the specified scope.
Conduct in-depth evaluations of Digital Banking solutions, including mobile banking, internet banking, APIs, and other digital channels, to enhance their performance and overall effectiveness.
Transform digital customer needs into actionable data-driven insights that drive product enhancements and strategic decision-making.
Serves as the primary authority on technical specifications pertaining to digital initiatives.
Serves as the primary liaison throughout project execution and system enhancements.
Key Accountabilities
Business – 60%
Craft digital product features and user stories by interpreting business and customer requirements.
Define and monitor key performance indicators (KPIs) for digital products, including adoption rates, active user counts, transaction success ratios, and drop-off points.
Examine customer journeys across various digital platforms to pinpoint areas of friction and inefficiency.
Collaborate on the formulation and execution of strategic product roadmaps tailored specifically for digital banking platforms.
Conduct thorough evaluations following each release to identify opportunities for ongoing enhancements, providing actionable recommendations for process refinement and performance optimization.
Partner with IT, UX, and business stakeholders to assess and prioritize enhancement initiatives in alignment with organizational objectives.
Perform in-depth evaluations of the costs and benefits associated with digital projects, assessing their overall impact and feasibility to ensure informed decision-making.
Provide first-line support for users encountering digital channel issues on a daily basis.
Housekeeping of digital communication channels, specifically those utilized for SMS-based purchasing, is required to ensure operational efficiency and compliance with established standards.
The incumbent is responsible for managing disaster recovery (DR) site operations and coordinating business continuity management (BCM) testing schedules.
Conducts user acceptance testing (UAT) for newly developed products and systems to ensure they meet end-user requirements and operate as intended.
Conducting comprehensive training sessions for users on both new and existing digital systems.
In collaboration with the Supplier Manager, serve as the key relationship liaison with the supplier, functioning as the designated escalation contact for resolving supplier-related issues. Oversee the Accountable Executive relationship through consistent management information reporting, progress tracking, and issue resolution under the supplier’s oversight.
Remain informed about the latest developments in Information Communications and Technology applications, as well as hardware, software products, and services.
Conduct thorough User Acceptance Testing (UAT), regression testing, and quality assurance assessments for new product releases and system enhancements.
The role involves overseeing reporting and data management tasks, which constitute approximately 30% of responsibilities. This includes compiling, analyzing, and presenting data to stakeholders, ensuring accuracy and timely delivery of reports. Additionally, the position requires maintaining databases, updating records, and implementing data governance practices to uphold integrity and compliance with organizational standards.
Conduct in-depth evaluations of behavioral data, including user flows, drop-off points, and engagement metrics.
Segment customers to derive actionable insights, enabling targeted strategies and informed decision-making based on distinct customer groups and their behaviors.
Conduct A/B testing initiatives and experiments to evaluate performance and gather data-driven insights.
Deliver strategic, data-backed recommendations aimed at enhancing digital growth initiatives.
Analyze and project trends in usage, volumes, and adoption rates to identify emerging patterns and future demands.
Develop interactive dashboards to monitor and analyze the usage and performance metrics of digital products.
Transform data extracts from diverse sources into meaningful insights using reporting tools such as Excel, PowerPoint, and Word, facilitating required reporting structures. This entails assembling management information (MI) as well as addressing any ad-hoc queries, all while meeting stipulated deadlines.
Ensure all business intelligence activities align strictly with the established data governance frameworks specified by the business unit. Key responsibilities involve overseeing data quality management, administering information lifecycle processes, and enforcing stringent information security and privacy protocols.
Establish a standardized reporting framework to efficiently address requests and implement robust change control mechanisms, thereby ensuring full auditability.
Ensure all current reports remain accurate and up-to-date using standard reporting tools to support informed decision-making and maintain robust data governance standards.
Engage proactively with stakeholders, both formally and informally, to ensure full participation in the development and implementation of MI reporting solutions.
Engage in established forums and committees to maintain awareness of recent advancements and industry trends.
Perform integrity checks during both the development of new reports and the execution of existing scripts to verify that accurate data is included in the reports and that all data quality standards are strictly followed.
Identify data quality and governance issues and promptly bring them to the attention of the relevant line manager for resolution.
Responsible for overseeing and maintaining controls, which constitute 10% of the role’s responsibilities.
Verify that digital analytics processes adhere to established data privacy and governance regulations.
Oversee potential threats associated with digital offerings and the overall customer journey.
Effectively manage risk and control by implementing relevant risk frameworks while fostering a strong, positive risk culture.
Grasp one’s role within the complete workflows in which responsibilities are undertaken, while also considering relevant risks and associated controls.
Ensure full compliance with ABSA’s established policies and procedures relevant to your position, exercising sound judgment and responsible risk management at all times.
Report all risk occurrences, incidents, and issues through the established procedures for your designated business area. Additionally, analyze the root causes of these events and propose preventive measures to mitigate their recurrence in the future.
Proactively identify opportunities to enhance the control environment by anticipating potential process risks and implementing preventive measures to mitigate errors.
All mandatory training must be completed by the specified deadline to ensure compliance and readiness for role-specific responsibilities.
Seek opportunities to enhance the integration of automated controls while maintaining an optimal mix of preventative and detective measures.
Ensure all activities and duties strictly adhere to regulatory mandates, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards. Identify, assess, and proactively manage risks and risk-related incidents pertinent to the role to mitigate potential impacts.
Drive operational efficiency by systematically identifying and eliminating unnecessary expenditures while strategically optimizing investments in value-adding areas, implementing proactive measures to sustain these improvements.
We value candidates who possess the following qualifications in addition to the core requirements.
A bachelor’s degree or an equivalent qualification is required.
Preferred candidates will possess a minimum of three years of relevant experience, ideally in a similar role or industry. Familiarity with key software, tools, or methodologies pertinent to the position is essential. Experience in project management, team leadership, or strategic planning may be advantageous. Candidates with a proven track record of delivering measurable results in past roles will be given priority consideration. Additional qualifications, such as certifications or specialized training, could further strengthen an application.
Understanding of banking systems and processes is essential.
Seasoned professionals with a proven track record in overseeing projects from inception to completion are encouraged to apply. Candidates must demonstrate expertise in coordinating teams, managing timelines, and ensuring deliverables meet established standards. Strong organizational skills and the ability to prioritize tasks effectively are essential. Familiarity with project management methodologies and tools is highly preferred.
Seeking professionals with a proven track record in analyzing digital banking products, leveraging data analytics, or overseeing product management initiatives.
Seeking a professional with demonstrated expertise in digital banking operations, encompassing the management and optimization of digital financial services. Ideal candidates should possess hands-on experience in overseeing online and mobile banking platforms, ensuring seamless transactions, robust security protocols, and adherence to regulatory standards. The role requires a deep understanding of digital payment systems, customer experience enhancement, and the ability to drive operational efficiencies through innovative technologies and process improvements.
Perform rigorous quality assurance checks and conduct comprehensive user acceptance testing (UAT) to validate system functionality, performance, and adherence to specified requirements prior to deployment.
A strong understanding of the subject along with proficiency in relevant technical and soft skills is required. Expertise in specific tools, methodologies, or frameworks is essential to perform the role effectively. Additionally, the ability to apply this knowledge practically in real-world scenarios is critical. Strong communication and collaboration skills are also necessary to work efficiently within a team and interact with stakeholders. Problem-solving abilities and adaptability to changing environments are highly valued.
Requires comprehensive understanding of ABSA’s product processes, procedures, and operational frameworks.
Demonstrates a robust technical grasp of IT systems, their architectures, and integration methodologies.
Demonstrates a comprehensive understanding of complete workflows and continuous process improvement.
Experienced professionals with a track record of successful systems implementation and development are sought for this role.
Skilled in performing tests and validating results within the ABSA User Acceptance Testing environment.
Qualifications
BA/BSc/HND
