We are seeking a highly motivated individual to fill the position with [Job Title], where you will be responsible for overseeing key operational tasks, ensuring compliance with company policies, and driving efficiency within the team. The ideal candidate will possess [X years] of relevant experience in [specific field/industry], along with proficiency in [required software/tools]. Strong analytical and problem-solving skills are essential, as you will be tasked with analyzing data, identifying trends, and proposing strategic improvements. Additionally, you must demonstrate exceptional communication abilities to collaborate effectively with cross-functional teams and stakeholders. This role requires meticulous attention to detail and the capacity to manage multiple priorities in a fast-paced environment.
To drive optimal performance among Merck clients, this role involves overseeing daily, weekly, and monthly activities while implementing strategic initiatives to fulfill customer demands and achieve established KPIs—ensuring DHL remains the preferred service provider. The position also entails fostering leadership, inspiring teams, and facilitating professional growth to create an exceptional workplace. Additionally, the role supervises safe and efficient operations, adhering to established protocols to deliver defined objectives for both the site and its customers.
The role encompasses a diverse set of critical duties and responsibilities, each designed to ensure operational excellence and strategic alignment. Key responsibilities include managing project timelines, overseeing cross-departmental collaboration, and ensuring compliance with organizational policies. Additional tasks involve analyzing performance metrics, identifying process improvements, and reporting findings to senior leadership. The position demands strong analytical skills, exceptional communication abilities, and a proactive approach to problem-solving. Candidates must demonstrate proficiency in relevant software tools, industry-specific knowledge, and the capacity to thrive in a fast-paced environment.
The role involves executing measures designed to mitigate or entirely remove health and safety hazards.
The team must strictly adhere to established Safety Standards and applicable guidelines to maintain compliance and operational integrity.
Daily implementation of the Behavioral Based Safety (BBS) program is essential to ensure adherence to specified behaviors and processes.
You will be responsible for documenting and analyzing workplace incidents, as well as addressing or escalating any violations of safety regulations and established procedures.
Ensure adherence to all applicable regulatory and local legal requirements by implementing established processes. Promptly report any potential risks, near misses, breakdowns, and accidents to your direct supervisors.
Your role entails disseminating all pertinent DPDHL policies to frontline employees while ensuring their consistent and accurate application through regular oversight.
To safeguard site premises, personnel, DSC assets, and customer products within the designated area, execute the mandated security protocols and protective measures.
Comply with the DSC 6 Steps security framework at all times.
Conduct a thorough assessment of pertinent security risks and execute approved mitigation strategies, presenting alternative mitigation proposals to your line manager for approval when required.
Implement current processes, work instructions, standard operating procedures, and related forms, ensuring strict adherence to prescribed outputs through ongoing supervision.
You will play a key role in refining and enhancing existing procedures to ensure they align more effectively with established objectives and deliverables. Your responsibilities include identifying opportunities for improvement, implementing changes, and monitoring their impact to drive continuous enhancement in operational efficiency and quality.
Consistently revise and maintain the operational training matrix or plan to align with evolving requirements.
Implement the Corrective and Preventive Action (CAPA) process, focusing on critical nonconformities, by identifying and executing actions designed to eliminate recurrence and mitigate non-quality costs.
Act as the primary point of contact with suppliers to ensure alignment with business needs, evaluate their performance on an ongoing basis, and, when appropriate, recommend enhancements to your line manager. Subsequently, execute approved improvement initiatives to drive operational efficiency.
Ensure all customer requirements are met in accordance with DPDHL policies.
Engage in customer, regulatory, and internal operational audits as needed, collaborating with the team to execute the established action plan.
Respond to customer inquiries or escalate issues as needed, adhering to established protocols, and propose effective solutions to resolve concerns promptly.
The management team will be assisted in executing ongoing enhancement initiatives to drive operational excellence.
Propose enhancements to local procedures or team processes to your line manager, thereby fostering ongoing development and operational excellence.
Support management by facilitating resource planning and management initiatives, including the implementation of agreed-upon processes to evaluate performance, track absences and illnesses, and resolve issues in accordance with established guidelines.
Process forecasted volumes using the RPM system, ensuring alignment with the resource plan, and promptly addressing escalated issues in accordance with established guidelines to guarantee sufficient resource availability for planned volumes.
Proactively assess and elevate any deficiencies in training and qualifications, then deliver structured induction and technical training programs to the team.
Attends routine operational evaluations and delivers consistent colleague updates through Performance Dialogue boards and scheduled briefings.
Ensures alignment with and articulation of well-defined operational objectives.
Daily, you will oversee task delegation, performance tracking, and team support in alignment with management-established directives.
To establish effective feedback mechanisms, develop and deploy structured channels such as Performance Dialogue boards, daily briefing sessions, and the Entrepreneurial Operating System (EOS) that empower employees to actively engage in site improvements and professional growth.
Oversee infrastructure utilization and ensure working conditions consistently meet established standards.
Monitor the monthly budget allocation and expenditures within your designated area of responsibility to ensure accurate financial tracking and accountability.
Provide assistance throughout the recruitment, performance evaluation, and disciplinary or exit procedures, delivering strategic recommendations as appropriate.
Perform performance reviews and provide coaching to all direct reports, subsequently submitting performance ratings to management for consideration.
Develops and executes site plans tailored to the specific operational area under responsibility.
Oversee operational performance by tracking the efficiency of personnel, machinery, and workflows, then identify key areas where managerial enhancements could drive progress.
Develops and executes timely reporting mechanisms and corrective measures to address underperformance effectively.
Delivers detailed operational updates and performance metrics through clear, concise reporting channels to stakeholders at all levels.
Develop and execute the Site Development Plan by carrying out all designated actions within the specified area.
Engage actively in the Management Review Process to ensure organizational alignment with strategic objectives and continuous improvement initiatives.
To execute the First-Choice tools and participate in ongoing improvement initiatives and troubleshooting efforts as assigned, take full ownership of and deliver assigned tasks impacting the designated area within the established deadlines.
Engage in an annual performance review utilizing the First-Choice assessment tool.
Facilitate the advancement of environmental objectives and ongoing enhancement initiatives to optimize ecological efficiency.
Facilitate employee engagement and communication to drive environmental enhancements, First Choice initiatives, and ongoing continuous improvement efforts.
Implement, lead, and mentor Coordinators in performing Gemma Walks and Performance Dialogues to pinpoint opportunities for enhancement. Address or escalate identified issues or opportunities following established guidelines. Execute approved modifications and revise standard operating procedures and training materials accordingly.
About you
Degree in Business Management, Supply Chain Management, or Purchasing and Supply Management required.
With a minimum of five years of hands-on experience in logistics operations, you will bring a proven track record of optimizing supply chain processes and ensuring efficient movement of goods. This role demands a deep understanding of inventory management, transportation coordination, and warehouse operations to drive productivity and reduce operational costs. You will be responsible for overseeing logistics teams, implementing process improvements, and maintaining strong relationships with suppliers and carriers to ensure seamless operations. Strong analytical skills and proficiency in logistics software are essential to succeed in this position.
Demonstrated proficiency in finance and budget management, with at least one year of hands-on experience in these domains.
Proficient in utilizing Microsoft Office applications is required.
Accommodation of varied shift schedules and non-traditional workdays is required.
Demonstrated capability to thrive in roles requiring significant physical exertion and endurance.
Proficient in both spoken and written English and Kiswahili.
Qualifications
BA/BSc/HND
Experience Required
5 years
