We are seeking a highly motivated individual to join our team in the capacity of [Job Title], where you will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3]. In addition to these primary duties, you will also provide support in [supporting responsibility 1], [supporting responsibility 2], and [supporting responsibility 3], ensuring seamless operations within the department. The ideal candidate will possess [required skill 1], [required skill 2], and [required skill 3], along with [required experience 1] and [required experience 2]. Proficiency in [specific tool or software] is essential, and strong interpersonal skills are highly valued. This role offers an opportunity to contribute to [specific project, team, or company goal], fostering both personal and professional growth within a dynamic and collaborative environment.
To drive the performance of Merck clients, this role involves overseeing daily, weekly, and monthly activities while executing strategic initiatives to meet customer demands and achieve agreed-upon KPIs. Additionally, the position ensures DHL remains the preferred provider for clients by fostering leadership, motivating teams, and delivering targeted training and development—helping to establish DHL as an exceptional workplace. The role also entails supervising safe and efficient operations, adhering to established guidelines to deliver defined outcomes for both the site and its customers.
Key responsibilities for this position encompass a diverse range of tasks, including managing core operational functions, overseeing project execution, and ensuring adherence to established protocols. The role demands meticulous attention to detail, strong analytical capabilities, and the ability to collaborate effectively within cross-functional teams. Additional duties involve maintaining accurate records, facilitating communication between departments, and identifying opportunities for process improvements to enhance overall efficiency and productivity.
Activities should be executed with the intent of mitigating or eradicating hazards and risks that could negatively impact health and safety.
The team must adhere to established Safety Standards and applicable guidelines without exception.
Daily execution of the Behavioral Based Safety (BBS) program ensures adherence to established behaviors and processes as outlined.
Investigate and document workplace incidents, addressing any breaches of safety regulations and procedures, and escalate unresolved issues as required.
To ensure adherence to all pertinent regulatory and local legal requirements, established processes must be implemented. All potential risks, near misses, breakdowns, and accidents should be promptly reported to your direct supervisors.
You are responsible for clearly conveying all pertinent DPDHL policies to frontline staff, ensuring their full understanding and consistent application through ongoing oversight and verification.
Implement necessary security protocols to safeguard site premises, ensuring the protection of personnel, DSC assets, and customer products within the designated area.
Compliance with the DSC 6-Step security framework is mandatory.
Conduct thorough assessments of all pertinent security risks and, when needed, devise and present proposed mitigation strategies to your direct supervisor for approval.
Develop and oversee the enforcement of current processes, work instructions, standard operating procedures, and related documentation to ensure the delivery of established outcomes.
Constantly refine and enhance existing processes to optimize the achievement of established objectives.
Consistently revise and maintain the operational training matrix and plan to meet evolving requirements.
Implement a Corrective and Preventive Action (CAPA) process, focusing primarily on critical nonconformities, ensuring that appropriate measures are taken to prevent recurrence and mitigate the costs associated with poor quality.
Collaborate with suppliers to fulfill business needs, evaluate their performance meticulously, and, when appropriate, suggest enhancements to the line manager before executing the agreed-upon improvement initiatives.
Perform tasks in strict accordance with DPDHL policy while fully meeting customer requirements.
Engage in customer, regulatory, and internal operational audits as necessary, collaborating with the team to execute the agreed-upon action plan.
Handle customer concerns promptly and efficiently by either addressing them directly or escalating issues as needed, all while adhering to established protocols and suggesting viable solutions.
Management provides assistance in implementing ongoing enhancement initiatives to drive operational excellence and foster a culture of continuous improvement.
Propose enhancements to local processes or team dynamics to your line manager to help drive ongoing improvement initiatives.
Management will receive assistance in resource planning and oversight, including the execution of established procedures to evaluate performance, track absences and sick leave, and resolve issues in accordance with predefined guidelines.
Process projected volumes through the RPM system, reconcile these forecasts with the resource plan, and address escalated issues in adherence to established guidelines, thereby ensuring sufficient resources are allocated to support the planned workload.
Identify and elevate training and qualification deficiencies, then facilitate both orientation and technical skill development sessions for the team.
Takes part in periodic operational evaluations and facilitates consistent team updates through Performance Dialogue boards and scheduled briefings.
Delivers transparent operational objectives with precision and clarity.
Under management’s established guidelines, you will daily delegate tasks, track progress, and provide any required assistance to ensure team success.
Establish structured feedback mechanisms—such as Performance Dialogue boards, daily briefing sessions, and EOS—to empower employees to actively participate in the enhancement and advancement of the site.
Oversee infrastructure utilization and ensure adherence to prescribed operational conditions to maintain required standards.
Monitor budget expenditures on a monthly basis within your assigned area of responsibility.
Facilitate recruitment initiatives, performance evaluations, and disciplinary or exit procedures, while offering strategic recommendations to enhance operational efficiency.
Perform comprehensive performance evaluations and provide individualized coaching to all direct reports, subsequently submitting performance ratings to management for consideration.
Develops and executes site plans within the designated operational area, ensuring alignment with established guidelines and objectives.
Monitor and evaluate the performance of personnel, machinery, and operational procedures, identifying key areas where management attention is needed to drive enhancements.
Develops and implements efficient reporting mechanisms to promptly identify and address performance shortfalls, ensuring corrective measures are taken without delay.
Effectively conveys operational outcomes and performance metrics to stakeholders, ensuring clarity and transparency in reporting. Facilitates the dissemination of key insights derived from operational data to relevant teams and leadership, fostering informed decision-making. Maintains a consistent flow of information regarding departmental achievements, challenges, and strategic progress to support organizational alignment and accountability.
Develop and execute the Site Development Plan, specifically addressing all specified actions necessary for the designated area in alignment with established objectives.
Engage actively in the Management Review Process to evaluate organizational performance, identify areas for improvement, and ensure strategic alignment with business objectives.
Implement the First-Choice tools while actively participating in continuous improvement initiatives and resolving issues as assigned. You will take ownership of and execute tasks that impact the designated area, ensuring timely delivery within the specified target completion times.
Engage in an annual assessment using the First-Choice evaluation platform to measure performance and identify areas for growth.
Drive initiatives that advance environmental objectives while fostering ongoing improvements to enhance operational efficiency.
Facilitate employee participation and communication in environmental enhancement initiatives, as well as First Choice and other ongoing improvement activities.
Implement and lead Gemma Walks and Performance Dialogues, while coaching Coordinators to facilitate these processes effectively in order to pinpoint opportunities for enhancement. Address or escalate identified issues and opportunities in accordance with established guidelines. Execute approved changes and revise standard operating procedures and training materials to ensure alignment with updated processes.
About you
Holding a degree in Business Management, Supply Chain Management, or Purchasing and Supply Management is essential for this role.
With a minimum of five years of hands-on experience in logistics operations, you will bring a proven track record of managing complex supply chain processes to this role. Your expertise will be essential in optimizing transportation, warehousing, and distribution strategies to enhance efficiency and reduce costs. You will collaborate with cross-functional teams to ensure seamless coordination between suppliers, vendors, and internal stakeholders, while also overseeing inventory control and fulfillment activities. Strong analytical skills and proficiency in logistics software will be required to monitor performance metrics and implement data-driven improvements. Additionally, you will be responsible for ensuring compliance with regulatory standards and maintaining high levels of customer satisfaction through timely and accurate deliveries.
Experienced in financial oversight and budget administration for a minimum of one year, with a strong focus on strategic planning, resource allocation, and fiscal responsibility. Proficient in analyzing financial data, forecasting budgetary needs, and ensuring compliance with organizational policies and regulatory standards. Adept at developing and monitoring departmental budgets, identifying cost-saving opportunities, and presenting financial reports to stakeholders. Possesses excellent analytical, organizational, and communication skills to collaborate effectively with cross-functional teams.
Proven proficiency with Microsoft Office applications is required.
Proficiency in adapting to varied shift schedules, including non-traditional hours and days, is essential.
Capable of performing effectively within physically rigorous work conditions is required.
Fluency in both spoken and written English and Kiswahili is required.
Qualifications
BA/BSc/HND
Experience Required
5 years
