Oversee and execute a comprehensive range of critical duties, including but not limited to strategic planning, team leadership, and operational efficiency. Ensure alignment with organizational objectives by developing and implementing policies, procedures, and performance metrics. Facilitate cross-functional collaboration to drive innovation, optimize workflows, and enhance productivity. Monitor progress through regular assessments, data analysis, and progress reports to identify opportunities for improvement and risk mitigation. Provide mentorship and professional development opportunities to foster talent growth and retention. Maintain compliance with industry regulations and internal standards while upholding ethical business practices. Serve as a primary liaison between senior management and operational teams to ensure clear communication and accountability.
Coordinate events, seminars, conferences, and meetings while providing comprehensive support to host institutions, encompassing venue booking, logistics management, technical assistance, caterer coordination, and guest services.
Coordinate visitor programs for both individuals and groups by organizing information packages, arranging accommodations, allocating meeting rooms, coordinating catering services, and providing campus support.
Ensure the Kenya events calendar and Google calendar are consistently maintained and updated to accurately reflect all hospitality-related activities and maintain high visibility.
Collaborate closely with internal service teams—including Supply Chain, Transport, Liaison and Protocol, Security, ICT, CALM, Engineering, and outsourced Catering—to guarantee smooth planning and execution of events and visitor programs while adhering to established standards.
Foster enduring partnerships with stakeholders to proactively identify service requirements and elevate client satisfaction, while uncovering new revenue-generating opportunities.
Conduct daily pre-event and operational briefings with hospitality staff to assess upcoming events, service expectations, and potential operational risks.
Oversee service delivery, address operational challenges, handle emergencies, and verify that all activities are executed in accordance with approved plans.
Oversee the front office desks at the hotel and conferencing facilities, housekeeping operations, coordination of campus housing maintenance, utilization of recreational amenities, and all guest services to guarantee efficient, high-quality, and client-focused service delivery.
Supervise the hospitality team and participate in the performance evaluation process for the Director General’s domestic staff.
Apply proven strategies in reservation and inventory management to enhance facility utilization, maximize occupancy rates, and increase revenue from events.
Perform focused client engagement and business development initiatives—both internally and with approved external clients—in collaboration with the Head of Operations, to enhance the visibility and utilization of hospitality services in alignment with institutional campus guidelines.
Maintain precise documentation of bookings, revenue streams, expenditures, client feedback, declined transactions, advance reservations, and occupancy projections.
Verify contracted service provider invoices and generate periodic or monthly reports for review and approval.
Ensure adherence to INRI’s established policies regarding credit, billing, and revenue collection procedures.
Prepare and deliver consistent updates and formal reports to the Head of Operations, covering critical advancements, potential risks, client feedback, revenue performance metrics, and service-delivery challenges.
Execute any additional duties that may be delegated as necessary.
Seeking a detail-oriented professional with a minimum of three years of relevant experience in a similar role, preferably in [industry/field]. The ideal candidate should possess strong analytical skills, exceptional problem-solving abilities, and proficiency in [specific software/tools]. A bachelor’s degree in [relevant field] or an equivalent combination of education and experience is required. Additionally, excellent communication skills, both written and verbal, are essential for collaboration with cross-functional teams and stakeholders. The position demands adaptability to evolving priorities, a commitment to continuous learning, and the capacity to work independently with minimal supervision. Prior experience in [specific task or industry-specific requirement] is highly advantageous, as is familiarity with [additional skills or certifications].
A bachelor’s degree in hotel and catering management, hospitality management, business administration, or a related discipline is required.
Earned certifications in your field of expertise serve as a testament to your specialized skills and dedication to professional development.
With a proven track record of at least seven years in the hospitality sector, including hands-on involvement in conferencing, guest services, accommodation management, events administration, or related operational fields, you bring a wealth of practical experience to the role.
Accomplishes effective exchange of ideas and information through articulate verbal and written expression, ensuring clarity and professionalism in all interactions. Demonstrates active listening and adaptability to diverse audiences while maintaining concise and persuasive messaging. Proficient in tailoring communication styles to suit various contexts and stakeholders.
Experienced in cultivating strong interpersonal relationships and professional networks, with proven skills in fostering collaborative connections.
A proactive professional who thrives in autonomous settings, consistently meeting agreed-upon priorities and deliverables with minimal supervision.
Possesses a strong customer-service orientation, emphasizing the delivery of exceptional service experiences to ensure client satisfaction.
Skilled in meticulous planning and effective coordination, coupled with a keen eye for detail.
Proven expertise in maintaining accurate revenue records and implementing effective tracking systems is essential, along with strong organizational skills for managing financial documentation efficiently.
Demonstrates adaptability in fast-paced environments while effectively balancing multiple tasks and deadlines. Excels at maintaining composure and productivity amid competing demands, ensuring timely and high-quality outcomes in high-pressure situations.
Seasoned in cultivating and sustaining productive stakeholder relationships and adept at navigating complex engagement scenarios with professionalism and strategic insight.
Experienced in leveraging digital platforms and tools to manage bookings efficiently, coordinate calendars, and generate reports.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
