Main Purpose
The order processing officer is the first point of contact between SKID and the projects/coordinations supported. He/she receives and manages all orders sent by projects and coordination offices to SKID. After quality check, he/she dispatches these orders to warehouse or procurement team for further treatment. He/she remains in charge of following-up advancement on those orders.
Accountabilities
First point of contact for all communication relating to order requests received from the projects/ coordinations.
Responsible for follow-up of orders sent by projects and coordinations (sourcing from procurement or from warehouse).
Responisble for encoding all international purchase orders.
Responsible for management of product codes on behalf of the projects and coordinations.
Developing and maintaining good working relationship with supply responsible from projects and coordinations, through regular and proactive communication.
Assisting and supporting the supply responsibles of projects and coordinations on orders preparation and management
Be in constant communication with SKID warehouse and procurement teams to follow-up advancement of orders (picking, purchasing, reception, dispatch,…)
Filling and archiving essential documents on share point as well as physical files as per MSF policies.
Keeping all orders up-to-date in the ERP used by SKID (UniField) with relevant information such as dates and locations.
Reporting directly any issue, delay or bottleneck related to orders to his/her supervisor.
Preparing and sharing weekly reports detailing situations of each order.
Performing delegated tasks according to his/her activity and as specified in his/her job description.
Requirements
Education :Minimum Diploma in supply/Logistics management
Experience: Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures.
Desirable proven understanding of MSF supply processes
Languages
English and Kiswahili
Knowledge
Essential Computer literacy, Excel
Desirable UNIFIELD knowledge or ERP software
Competencies
Excellent communication skills
Excellent organization skills
Service oriented
Teamwork, cooperation
Results and quality orientation
Multi-tasking
Flexibility
Stress management
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