To deliver outstanding administrative and operational support to the executive team and staff members, fostering efficient workflows and enhancing overall productivity. This role involves managing schedules, coordinating meetings, preparing comprehensive reports, and handling sensitive information with discretion. Additionally, the position requires oversight of office operations, procurement of supplies, and maintaining a professional and organized work environment. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting are essential for success in this position.
This role involves delivering technical support while ensuring adherence to quality standards across Jib franchises. Additionally, the WTS Technician will oversee quality audit initiatives and pinpoint opportunities for ongoing improvement within all quality control processes, procedures, and standards employed at the franchises. The position demands direct engagement, resilience, and flexibility to promptly address the daily challenges and operational needs that emerge.
Oversee a diverse range of operational tasks, ensuring adherence to established protocols and organizational standards. Collaborate with cross-functional teams to streamline workflows, identify areas for improvement, and implement effective solutions. Maintain meticulous records, prepare detailed reports, and analyze performance metrics to inform strategic decision-making. Supervise staff, delegate responsibilities, and foster a productive work environment through clear communication and mentorship. Address operational challenges promptly, troubleshoot issues, and ensure compliance with regulatory requirements and company policies. Serve as a liaison between departments to facilitate seamless communication and alignment of objectives.
Address technical service inquiries from franchises with promptness and thoroughness, ensuring all requests are handled efficiently and effectively.
Execute the installation, maintenance, and troubleshooting of water treatment systems, as well as the facility up-fits that accommodate these systems.
Implement and sustain operational and quality control processes while guaranteeing local operators receive the necessary training to meet established standards.
Maintain compliance with Jib’s quality standards and applicable regulatory mandates by conducting routine franchise visits and performing thorough quality audits.
Jibuti lab will be assisted in sample collection activities, as well as in conducting root cause analyses and implementing corrective measures.
Maintain precise and up-to-date records of all quality audit programs executed at franchise locations.
Perform routine assessments and in-depth evaluations of franchise quality standards, then facilitate the adherence to and enforcement of the Jib Quality Breach Policy.
Conduct comprehensive root cause investigations for any deviations and implement both preventive and corrective measures to guarantee that franchises consistently uphold the highest quality benchmarks.
Maintain precise records of Jib’s quality control processes, procedures, and standards, and submit recommendations for enhancements or improvements whenever feasible.
To achieve and exceed monthly targets, monitor progress using mutually agreed-upon Key Performance Indicators (KPIs) to evaluate performance effectively.
Develop, design, and oversee the execution of a comprehensive preventive maintenance program tailored for all franchises operating in Kenya, ensuring adherence to established schedules and protocols. Additionally, supervise and verify the proper implementation of the maintenance initiatives to maintain operational efficiency and minimize downtime across all locations.
This role operates with substantial independence while maintaining direct accountability to the Production & Quality Coordinator.
Providing support to franchisees in overseeing the operator’s team management responsibilities.
There are no direct reports for this position.
Seeking candidates with a minimum of three years of relevant professional experience in the specified field, demonstrating proficiency in key responsibilities. Applicants must possess strong analytical skills, exceptional communication abilities, and a track record of successfully managing complex projects. Additionally, familiarity with industry-standard software and tools is required, along with the capacity to work collaboratively in fast-paced environments. A Bachelor’s degree in a related discipline or equivalent professional certification is preferred.
Minimum Experience Requirements: Candidates must possess a minimum of three years of professional experience in a relevant field, with at least one year of experience in a supervisory or management role. Additionally, applicants should have a proven track record in project coordination, demonstrated proficiency with industry-specific software, and familiarity with compliance regulations pertinent to the position. Experience in budget management, strategic planning, or team leadership is highly advantageous.
Requires a minimum of three years of professional experience in a relevant field.
Professional rewriting:
Candidates should possess relevant experience in water engineering, water production, or a closely related discipline.
Proficiency in implementing and overseeing quality assurance protocols is required.
Requires a minimum of one to three years of demonstrated expertise in team leadership and management, with a focus on guiding and overseeing small group dynamics.
Seeking candidates with a proven track record in a similar role, demonstrating expertise through at least three years of hands-on experience in the field. Strong proficiency in [specific skills/tools] is essential, along with the ability to adapt to evolving industry standards. Prior involvement in [specific projects or initiatives] is highly advantageous, as is a solid understanding of [relevant concepts or methodologies]. Familiarity with [industry-specific regulations or frameworks] is required, and experience collaborating with cross-functional teams is preferred. Exceptional problem-solving skills and a commitment to continuous learning are also critical for success in this position.
Requires a minimum of four years of hands-on professional experience in a relevant field.
Professional rewriting:
Candidates must possess relevant experience in water engineering, water production, or related disciplines to qualify for this role.
Seasoned professionals with a solid background in implementing and overseeing quality assurance protocols are encouraged to apply. Candidates should possess hands-on experience in establishing and maintaining rigorous testing standards to ensure product and service excellence. Proficiency in identifying defects, analyzing performance metrics, and driving continuous improvement initiatives is highly valued. Familiarity with industry-recognized QA methodologies and tools is essential for success in this role.
Professional experience engaging with regulatory authorities, including the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE), is essential.
Required: Proficiency in [specific skills, e.g., project management, data analysis, or software proficiency], with demonstrated experience in [relevant field or task]. Strong communication abilities, both written and verbal, to collaborate effectively with cross-functional teams. Analytical thinking and problem-solving skills to assess complex situations and develop strategic solutions. Attention to detail to ensure accuracy in tasks such as [specific responsibility, e.g., report generation or quality assurance]. Ability to manage multiple priorities in a fast-paced environment while maintaining high standards of performance. Familiarity with [specific tools, systems, or methodologies, e.g., CRM software, Agile frameworks, or compliance regulations] is necessary.
Demonstrates meticulous attention to detail while maintaining a sharp focus on identifying quality deficiencies and opportunities for process enhancement.
Proficient in utilizing Microsoft Word, Excel, and PowerPoint with a strong working knowledge of their respective functionalities.
Assertive and demonstrates strong leadership by leveraging authority to foster clear and impactful communication.
A proactive professional who demonstrates independent initiative, possesses strong critical thinking abilities, and excels at making quick, effective decisions to resolve challenges as they arise.
Creative, solution-driven professionals with a proactive mindset and a commitment to continuous improvement are encouraged to apply.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
