Position Summary:
The successful candidate will spearhead the expansion of MSME business operations at the designated branch by focusing on customer acquisition, retention, and the cultivation of strong client relationships—all aimed at fulfilling the financial requirements of clients.
Under your leadership, you will be tasked with overseeing and executing a range of critical duties, including managing daily operations, ensuring compliance with company policies, and maintaining high standards of efficiency. Your role will require you to coordinate with cross-functional teams to achieve organizational objectives, analyze performance metrics to identify areas for improvement, and implement strategic initiatives to drive growth. Additionally, you will be responsible for fostering a positive work environment, mentoring team members, and addressing any operational challenges that may arise, all while upholding the company’s values and mission.
We are seeking a dynamic professional to drive business expansion and oversee portfolio management. The ideal candidate will develop and execute strategies to enhance market presence, optimize asset performance, and identify new revenue opportunities. Responsibilities include analyzing market trends, managing client relationships, and collaborating with cross-functional teams to align portfolio objectives with organizational goals. Requirements encompass a proven track record in business development, strong analytical skills, and expertise in portfolio optimization. Additionally, excellent communication and leadership abilities are essential for success in this role.
Leverage strategic initiatives to expand MSME business portfolios by securing new lending and deposit opportunities from both existing and prospective clients.
Develop and nurture strategic advisory partnerships to attract high-value clients and provide customized financial solutions.
Evaluate and expand the MSME portfolio by identifying growth opportunities while maintaining profitability and operational excellence.
Enhance customer engagement by fostering consistent interactions, organizing structured meetings, maintaining precise records, and promoting the cross-selling of bank products.
Examine emerging market trends and potential collaborations to enhance product offerings and strategic initiatives, delivering actionable insights and constructive feedback to drive continuous improvement.
Proficient in credit management, this role involves overseeing the evaluation of customer creditworthiness, monitoring outstanding balances, and implementing strategies to mitigate credit risk. Key responsibilities include analyzing financial statements, setting credit limits, and ensuring compliance with established credit policies. Additionally, the position requires regular review of accounts receivable aging reports, negotiating payment terms, and collaborating with sales and collections teams to optimize cash flow and reduce delinquencies. Strong analytical skills, attention to detail, and proficiency in relevant financial software are essential for success in this position.
Conduct thorough evaluations of loan applications by analyzing customer requirements, financial data, and performing essential due diligence—such as on-site visits and reference verifications—to ensure compliance and accuracy.
Evaluate applications thoroughly and deliver suitable recommendations for approval, maintaining meticulous and precise documentation throughout the process.
Ensure thorough follow-up on loan processes, convey decisions to customers promptly, and collaborate with relevant teams to verify all conditions are satisfied before disbursement.
We are seeking a dedicated professional to enhance our customer experience by ensuring seamless interactions across all touchpoints. The ideal candidate will possess strong communication skills and a passion for resolving customer inquiries promptly and effectively. Key responsibilities include managing customer feedback, addressing complaints with empathy, and collaborating with cross-functional teams to implement improvements. Proficiency in CRM systems and prior experience in a customer-facing role are essential, while familiarity with data analysis tools is advantageous. This role requires adaptability, problem-solving abilities, and a commitment to delivering exceptional service.
To foster enduring customer relationships, proactively promote bank products, identify opportunities for cross-selling, and address inquiries and complaints promptly to meet established service level agreements.
Maintain strict adherence to customer confidentiality protocols while working closely with both branch and head office teams to ensure a seamless and consistently positive customer experience.
Ensures adherence to all applicable laws, regulations, and internal policies by monitoring and evaluating organizational practices. Identifies potential compliance risks and develops strategies to mitigate them proactively. Conducts thorough audits and reviews to verify compliance with established standards. Collaborates with various departments to foster a culture of compliance and accountability. Maintains comprehensive records of compliance activities and reports findings to senior management. Provides training and guidance to employees on regulatory requirements and ethical standards.
Ensure adherence to all regulatory obligations, bank policies, risk management frameworks, and operational guidelines, with particular emphasis on Know Your Customer (KYC) and anti-money laundering (AML) protocols.
Oversee risk management processes and maintain the integrity and precision of customer documentation, while simultaneously facilitating the efficient operation of daily branch activities.
Assist Branch Management in executing daily branch operations in accordance with established Bank Policies and Procedures.
Enhance organizational efficiency by delivering comprehensive reporting, maintaining up-to-date market insights, collaborating effectively in marketing projects, and
Performs all other tasks and responsibilities as directed by management as needed.
Qualifications, Skills, and Experience Required: Candidates must possess a bachelor’s degree in a relevant field, such as computer science, engineering, or business administration, along with a minimum of three years of professional experience in a comparable role. Proficiency in data analysis, project management software, and advanced Excel is essential, while familiarity with industry-specific tools is highly advantageous. Strong analytical thinking, problem-solving abilities, and exceptional communication skills are prerequisites for success in this position. Prior leadership experience and a proven track record of delivering measurable results are also required.
A recognized academic institution must confer a bachelor’s degree in business, finance, or an equivalent discipline.
With a minimum of two years of hands-on sales experience within a financial institution setting, candidates should bring a proven track record of driving revenue and fostering client relationships.
Proficiency in banking laws, regulations, and operational procedures is essential for this role. A comprehensive understanding of regulatory frameworks governing financial institutions and hands-on experience with day-to-day banking functions are required.
Proficiency in risk management and compliance principles is essential, encompassing the identification, assessment, and mitigation of potential risks alongside adherence to regulatory standards and organizational policies.
Highly analytical professionals with a strong aptitude for evaluating established conventions are sought, utilizing quantitative data and measurable outcomes to drive insightful challenges and informed decision-making.
Demonstrated skill in fostering collaboration and securing buy-in from diverse stakeholders across all NBK departments.
Qualified candidates are invited to complete the application form labeled *APPLICATION FOR BUSINESS BANKER* and submit their CV along with a cover letter to recruitment@nationalbank.co.ke no later than Thursday, 18th June 2026. Ensure the job title and reference number (NBK/RET/30/2026) are clearly stated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
