To fulfill a pivotal organizational role, this position is responsible for driving key initiatives that advance the company’s strategic objectives, fostering innovation, and ensuring operational excellence. The ideal candidate will possess a proven track record in leadership, exceptional problem-solving abilities, and the capacity to collaborate effectively across diverse teams. Responsibilities include overseeing project execution, optimizing workflows, and implementing solutions that enhance productivity and efficiency. Additionally, the role demands strong communication skills to articulate goals clearly, align stakeholders, and promote a culture of accountability and continuous improvement.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term partnerships with designated clients. This position requires engaging with key business stakeholders, analyzing client requirements, and acting as the primary liaison. You will collaborate closely with customers and internal teams across functions to facilitate the timely and successful execution of solutions, ultimately enhancing customer satisfaction, retention, and business expansion.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational success. Develop and implement policies, procedures, and performance metrics to ensure efficiency, compliance, and alignment with company objectives. Lead and mentor teams, fostering a culture of accountability, innovation, and continuous improvement. Analyze market trends, financial data, and competitive landscapes to inform decision-making and identify growth opportunities. Serve as a liaison between senior leadership and department heads to facilitate transparent communication and cohesive execution of business strategies. Ensure adherence to regulatory requirements and industry standards while maintaining high ethical and professional integrity.
We excel in fostering strong, long-term relationships with clients to ensure satisfaction and retention. This role demands exceptional communication skills, coupled with the ability to anticipate and address client needs proactively. Responsibilities include maintaining regular contact, resolving issues efficiently, and aligning client expectations with our service capabilities. A proven track record in client-facing roles and a deep understanding of relationship management principles are essential. Additionally, proficiency in CRM tools and a strategic mindset to identify growth opportunities within existing accounts are required.
Ensure strict adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) stipulated in the contract, meeting all specified expectations and obligations in a timely and compliant manner.
Proactively oversee the prompt renewal of all contracts for staff under contract to maintain compliance and operational continuity.
Ensure all contracted staff at the client’s organization fully utilize their allocated leave within the specified contract periods.
Maintain a comprehensive electronic database containing all records of contracted staff associated with your account.
Ensure all employee records under your supervision are complete and current, with all required documentation included and regularly updated in the system.
Prepare and establish schedules, as well as determine deadlines for conducting performance evaluations.
Consistently assess team members’ performance, providing guidance and support to foster excellence and achieve optimal results.
Liaise with external parties as authorized by the Managing Director.
Responsible for managing and executing all aspects of payroll processing, ensuring accurate and timely compensation for employees, this role involves calculating wages, withholding taxes, and deducting benefits while maintaining strict compliance with federal, state, and local regulations. Duties include verifying timekeeping records, processing payroll reports, and resolving discrepancies to uphold payroll integrity. Strong proficiency in payroll software and systems, meticulous attention to detail, and exceptional organizational skills are essential. Candidates must possess a minimum of two years of payroll experience, familiarity with payroll tax laws, and excellent communication abilities to liaise with employees and relevant departments regarding payroll inquiries.
Ensure timely follow-ups are conducted with PIN, NSSF, and NAIF for all contracted personnel within your designated account.
Oversee and manage the electronic database containing all contracted staff records associated with your account to ensure accuracy and accessibility.
Successfully collaborate with cross-functional teams, particularly HR and Accounts, to address employee relations matters, streamline payroll processes, and resolve issues pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders while actively following up on payment status.
Notify management of all recruitment requests received from clients and guarantee timely filling of all vacant positions.
Compile an updated monthly payroll list for all employees assigned to the designated accounts, ensuring it is finalized and ready by the 15th of each month.
Employee Relations and Welfare Specialist
We are seeking a dedicated Employee Relations and Welfare Specialist to oversee and enhance workplace morale, resolve employee concerns, and ensure adherence to company policies and labor laws. In this role, you will investigate and mediate workplace disputes, provide guidance on employee rights and benefits, and develop initiatives to foster a positive and inclusive work environment. Additionally, you will collaborate with HR and management teams to implement policies that support employee well-being, engagement, and professional growth. The ideal candidate will possess strong interpersonal and conflict resolution skills, a thorough understanding of employment legislation, and the ability to handle sensitive information with discretion.
Chair monthly meetings for contracted staff at the station and provide management with updates on the discussions and outcomes from these sessions.
Address all staff complaints that are brought to your attention in a timely and professional manner.
Develop and enforce comprehensive human resource management policies and procedures.
Offer counsel and guidance regarding disciplinary measures to ensure adherence to organizational policies and standards.
Maintain a safe and secure work environment by strictly adhering to all safety protocols and procedures.
Facilitate the planning and coordination of staff meetings to ensure efficient scheduling and organization.
Address employee concerns and disputes in accordance with established company protocols and procedures.
We are seeking a dedicated professional to manage client retention strategies and cultivate strong relationships with our valued customers. The ideal candidate will be responsible for ensuring client satisfaction, addressing concerns promptly, and implementing initiatives to foster long-term partnerships. Strong interpersonal skills, a proactive approach, and a deep understanding of customer needs are essential for success in this role. Key responsibilities include monitoring client feedback, resolving issues efficiently, and developing retention programs to enhance customer loyalty.
Introduce innovative products and services while strengthening current partnerships to drive mutual growth and satisfaction.
Collaborate effectively with technical personnel and internal stakeholders to ensure customer requirements are fulfilled.
Conduct and engage in debriefing sessions with both internal and external clients to ensure comprehensive feedback collection and alignment.
We are seeking a dynamic Risk Management professional to oversee and mitigate potential risks that could impact our organization’s objectives. The ideal candidate will evaluate financial, operational, and strategic risks, implementing robust controls and monitoring systems to safeguard assets and ensure compliance with regulatory standards. They will conduct thorough risk assessments, develop contingency plans, and provide actionable insights to senior leadership to support informed decision-making. Proficiency in risk analysis tools, strong analytical skills, and the ability to communicate complex concepts clearly are essential. A background in finance, business, or a related field, along with relevant certifications such as FRM or PMP, is preferred.
Identify and document risks and potential loss exposures for SLMC and its clients, with particular emphasis on Personal Protective Equipment (PPE) compliance and workplace environment considerations.
Identify, monitor, and mentor employees exhibiting risky behaviors or reputational concerns, ensuring timely reporting and intervention.
Mitigate potential financial losses for both SLMC and its clients through proactive risk management and adherence to established protocols.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering recommended training when deemed necessary.
Performs various additional responsibilities as directed by management on an ongoing basis.
Track and evaluate essential performance metrics to ensure alignment with organizational objectives and operational excellence.
Payroll submissions must be completed by the 15th of each month.
Maintain a comprehensive log of monthly meetings held with staff, documenting all pertinent discussions and outcomes.
Ensuring full adherence to leave attendance policies is essential.
Staff complaints resolution cycle time should be minimized to ensure timely and effective handling of employee concerns. This involves establishing clear procedures for reporting and addressing issues, with defined escalation paths and accountability measures. Monitoring response times and resolution rates is essential to identify bottlenecks and improve processes continuously.
Maintained comprehensive documentation of all staff meetings, ensuring accurate and organized records of discussions, decisions, and action items for future reference and accountability.
Resolving customer complaints efficiently and effectively is essential to ensuring high levels of satisfaction and fostering long-term loyalty. This role involves addressing concerns promptly, investigating issues thoroughly, and providing appropriate solutions or compensations when necessary. Strong interpersonal and communication skills are required to handle difficult situations with empathy and professionalism, while maintaining a positive and solution-oriented approach.
We drive business growth and foster innovation through strategic initiatives and creative solutions. This role focuses on identifying new opportunities, expanding market presence, and implementing innovative strategies to enhance organizational success. Key responsibilities include cultivating partnerships, analyzing market trends, and developing initiatives that align with long-term business objectives. Requirements include a proven track record in business development, strong analytical skills, and a forward-thinking mindset to propel the organization forward.
Ensures adherence to regulatory standards and mitigates organizational risks through systematic oversight, policy implementation, and continuous monitoring to safeguard business integrity and operational stability.
Monthly processing and distribution of employee payslips occur on a consistent basis.
Requirements
A business-related degree with a concentration in human resources or a business-related diploma, complemented by two years of leadership experience, is required.
With a proven track record in developing client-centric solutions tailored to customer requirements, you bring valuable experience to the role. Your expertise includes analyzing client needs and crafting strategic approaches to deliver impactful, results-driven outcomes.
You must possess outstanding listening abilities, strong negotiation capabilities, and exceptional presentation skills.
Demonstrates a strong aptitude for overseeing several concurrent projects with meticulous precision and careful attention to detail.
You possess strong abilities in both verbal and written communication.
Please submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, with the job title included in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
