Position Summary:
The position requires actively expanding MSME business at the designated branch by focusing on customer acquisition, retention, and relationship management to fulfill clients’ financial requirements.
Oversee and execute a range of critical duties essential to the role, ensuring alignment with organizational objectives and standards. Deliver leadership in managing projects, processes, or teams, fostering collaboration and accountability to drive results. Analyze performance metrics, identify trends, and implement strategic improvements to enhance efficiency and effectiveness. Serve as a liaison between departments, stakeholders, or clients to facilitate seamless communication and resolve issues promptly. Maintain compliance with industry regulations, company policies, and best practices to mitigate risks and uphold organizational integrity. Participate in decision-making processes, offering insights and recommendations based on data-driven analysis and expertise.
We are seeking a dynamic professional to oversee business expansion initiatives and strategic portfolio management. The role requires analyzing market trends, identifying growth opportunities, and optimizing investment portfolios to drive sustainable revenue streams. Key responsibilities include evaluating emerging markets, assessing competitive landscapes, and allocating resources to maximize returns. The ideal candidate must possess strong analytical skills, financial acumen, and experience in portfolio optimization. Additionally, they should demonstrate leadership in cross-functional collaboration, stakeholder engagement, and performance monitoring to ensure alignment with organizational goals. Proficiency in data-driven decision-making and advanced financial modeling is essential for success in this position.
Facilitate the expansion of MSME business by securing both lending and deposit opportunities from prospective and current clients.
Develop and nurture trusted advisory partnerships to attract high-value clients while providing customized financial solutions tailored to their unique needs.
Expand and oversee the MSME portfolio by identifying strategic opportunities while maintaining rigorous standards of profitability and operational excellence.
Enhance customer engagement by maintaining consistent communication, conducting well-organized meetings, keeping meticulous records, and promoting additional bank products to meet client needs.
Leverage market intelligence to uncover new business prospects and strategic alliances, subsequently delivering valuable insights and recommendations aimed at enhancing product offerings and overall strategic initiatives.
Responsible for overseeing the credit function, this role involves evaluating customer creditworthiness, establishing credit limits, and monitoring payment behaviors to minimize financial risks. Key duties include analyzing financial data, making informed credit decisions, and collaborating with sales and collections teams to optimize cash flow. The ideal candidate will possess strong analytical skills, proficiency in financial software, and a solid understanding of credit policies and regulations. Additionally, they should demonstrate excellent communication and negotiation abilities to effectively manage customer relationships and resolve payment discrepancies.
Conduct thorough evaluations of loan applications, analyzing customer needs, financial data, and required due diligence measures—such as on-site inspections and verification of references—to ensure compliance and mitigate risk.
Evaluate applications and deliver suitable approval recommendations, maintaining meticulous and precise documentation throughout the process.
Monitor loan applications through their final stages, relay approval or rejection outcomes to clients, and collaborate with relevant teams to confirm all stipulations are satisfied before releasing funds.
We are seeking a dedicated professional to enhance and oversee customer interactions, ensuring satisfaction and fostering long-term relationships. The ideal candidate will be responsible for responding to inquiries, resolving complaints, and collaborating with cross-functional teams to improve service quality. Strong communication and problem-solving skills are essential, along with a proven ability to manage multiple priorities in a fast-paced environment. Experience in customer service or a related field is required, and familiarity with CRM systems is a plus. This role demands a proactive approach, attention to detail, and a commitment to delivering exceptional service.
Build and nurture customer relationships by actively promoting the bank’s products, identifying opportunities for cross-selling, and resolving inquiries and complaints promptly to meet established service-level agreements.
Maintain the highest standards of customer confidentiality by working closely with branch and head office teams to ensure a smooth and consistently positive customer experience.
Ensures adherence to regulatory standards, internal policies, and ethical guidelines by overseeing and implementing compliance programs, conducting risk assessments, and monitoring ongoing activities. Requires a bachelor’s degree in a related field, such as law, finance, or business administration, along with relevant certifications like CCP or CAMS. Experience in compliance, audit, or a similar role, strong analytical skills, attention to detail, and the ability to interpret complex regulations are essential. Responsibilities include developing and enforcing compliance frameworks, performing audits, investigating violations, and providing training to ensure organizational alignment with legal and industry requirements.
Ensure adherence to all regulatory mandates, organizational policies, risk management frameworks, and operational guidelines, encompassing Know Your Customer (KYC) and anti-money laundering (AML) protocols.
Oversee risk management processes while maintaining the integrity and precision of customer documentation, and support the daily operational functions of the branch.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support organizational performance by generating insightful reports, maintaining a deep understanding of market trends, collaborating effectively within cross-functional marketing teams, and ensuring the successful execution of marketing strategies.
Performing any supplementary tasks delegated by executive leadership.
Qualifications, Skills, and Experience Necessary: Candidates must possess a bachelor’s degree in computer science, engineering, or a related field, supplemented by a minimum of five years of hands-on experience in software development. Proficiency in multiple programming languages, including but not limited to Java, Python, and C++, is essential. Familiarity with agile methodologies, version control systems, and cloud platforms (e.g., AWS, Azure) is required. Strong problem-solving abilities, excellent communication skills, and a collaborative mindset are critical attributes for this role. Prior experience in leading development teams or managing large-scale projects will be highly advantageous.
A recognized institution must confer a Bachelor’s degree in Business, Finance, or a closely related field.
With a minimum of two years of hands-on sales experience within a financial institution, you bring a solid foundation of industry knowledge and client engagement skills to the role.
Knowledge of Banking laws and regulations and Banking operations
Possesses a solid understanding of risk management principles and compliance frameworks. Familiarity with regulatory requirements and industry standards to ensure operational adherence is essential.
Highly analytical professionals who can rigorously evaluate existing processes and initiatives, leveraging quantitative data to identify areas for improvement and drive informed decision-making.
Skilled in fostering collaboration and securing buy-in from diverse stakeholders spanning all departments of NBK.
If you satisfy the aforementioned eligibility criteria, kindly complete the application form titled “APPLICATION FOR BUSINESS BANKER,” attach your curriculum vitae and cover letter, and submit them via email to recruitment@nationalbank.co.ke, ensuring receipt by Thursday, 18th June 2026. In the subject line of your email, clearly mention both the job title and the reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
