Rivet Software & Systems LTD is looking for a dynamic and technically adept professional to fill the role of POS & ERP Software Training / Sales Executive within our rapidly growing team.
The successful candidate must exhibit a strong enthusiasm for technology, customer training, software demonstrations, and sales. Responsibilities include delivering client training on our POS and ERP systems, performing product demonstrations, providing implementation support, and contributing to the expansion of our customer base.
Oversee key operational tasks to ensure seamless workflow efficiency and adherence to organizational standards. Develop and implement strategic initiatives to enhance productivity, foster innovation, and improve service delivery across departments. Collaborate with cross-functional teams to align goals, streamline processes, and resolve complex challenges in a timely manner. Monitor performance metrics to identify trends, track progress, and implement data-driven improvements where necessary. Serve as a liaison between senior leadership and staff, ensuring clear communication of objectives, expectations, and feedback. Maintain rigorous compliance with policies, regulations, and industry best practices to uphold organizational integrity and accountability.
Conduct training sessions to educate customers on the proper utilization of POS and ERP software systems, ensuring they gain proficiency in both platforms.
Deliver engaging software demonstrations, host informative presentations, and guide clients through comprehensive product walkthroughs.
Assist with the deployment and integration of software solutions, as well as facilitate the seamless transition of new users into the system.
Provide clients with guidance on installation, issue resolution, and technical assistance to ensure seamless system functionality.
Forge and nurture enduring customer relationships through consistent engagement and exceptional service delivery.
Conduct on-site visits at client locations to deliver training sessions and provide technical assistance as needed.
Candidates must have a Bachelor’s degree in a relevant field, such as computer science or engineering, and a minimum of three years of professional experience in software development. Proficiency in programming languages like Python, Java, or C++ is essential, along with experience in database management and familiarity with cloud platforms such as AWS or Azure. Strong problem-solving skills, excellent communication abilities, and a collaborative mindset are also required. Additionally, experience with Agile methodologies and version control systems like Git is highly desirable.
A Bachelor’s or Associate’s degree in Business Administration, Sales & Marketing, Marketing, or related Business fields is required.
Management, Entrepreneurship, or a related business discipline provides the foundational knowledge required for this position. Candidates should possess a degree in Business Administration, Economics, Finance, or a closely aligned field to meet the core educational prerequisites.
Individuals with a keen enthusiasm for technology, software sales, and delivering customer training are encouraged to apply.
Exceptional verbal and written communication abilities, coupled with a talent for delivering compelling presentations, are essential.
Accomplished professionals with exceptional sales acumen and a proven ability to cultivate and sustain strong customer relationships are sought for this role. Candidates must demonstrate a knack for driving revenue growth through persuasive communication and strategic negotiation, alongside maintaining long-term client satisfaction and loyalty. The ideal applicant will possess a track record of meeting and exceeding sales targets, fostering trust with diverse clientele, and leveraging interpersonal skills to address customer needs effectively.
Maintain a polished and professional demeanor at all times while demonstrating enthusiasm and a constructive outlook.
Proficient candidates must demonstrate expertise in [specific skills, e.g., data analysis, project management, programming languages], ensuring the ability to execute tasks with precision and efficiency. A strong background in [related field or experience, e.g., digital marketing, software development, customer service] is essential, supported by a proven track record of delivering measurable results. Outstanding communication skills are required to collaborate effectively with cross-functional teams and stakeholders, while meticulous attention to detail ensures accuracy in all deliverables. Familiarity with [specific tools, software, or methodologies, e.g., Excel, Agile frameworks, CRM systems] is highly advantageous, as is the capacity to adapt to evolving priorities in a dynamic work environment. Prior experience in [industry or role-specific context] is preferred, along with a commitment to continuous learning and professional growth.
Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction through prompt, empathetic, and professional communication across multiple channels, including phone, email, and live chat. Troubleshoot technical problems, process orders, and handle returns or refunds efficiently while maintaining accurate records of all interactions in the company’s CRM system. Identify trends in customer feedback to recommend improvements to products or services, and collaborate with cross-functional teams to enhance overall customer experience. Prioritize responsiveness and a solutions-oriented mindset, with the ability to multitask in a fast-paced environment while adhering to company policies and service level agreements.
Resolving complex technical issues requires a systematic approach to identify and rectify system malfunctions, software glitches, and hardware failures. Proficiency in diagnostic tools and methodologies is essential for accurate problem diagnosis and efficient resolution. Strong analytical skills are needed to interpret error logs, trace faults, and implement corrective measures. Experience in various operating systems, networking protocols, and IT infrastructure is highly beneficial. Effective communication is crucial for documenting issues, guiding end-users, and collaborating with cross-functional teams to ensure seamless operations.
We seek a skilled professional to drive revenue growth and secure profitable deals through strategic sales initiatives and expert negotiation techniques. The ideal candidate will leverage strong interpersonal skills and a results-driven mindset to identify client needs, present compelling solutions, and close high-value transactions. Responsibilities include maintaining a robust pipeline of prospects, cultivating long-term client relationships, and consistently meeting or exceeding sales targets. Requirements encompass a proven track record in sales, exceptional communication abilities, and a deep understanding of negotiation frameworks. Familiarity with CRM software and market trends is advantageous. This role demands adaptability, resilience, and the capacity to thrive in competitive environments while delivering measurable business impact.
Strong interpersonal and public speaking abilities are essential, with a focus on delivering clear, compelling messages to diverse audiences. Exceptional writing proficiency is required, including the capacity to craft polished reports, emails, and presentations tailored to various stakeholders. Active listening skills are crucial for effective engagement and collaboration. Additionally, the ability to adapt communication styles across different settings and mediums—whether in person, virtual, or written—is highly valued. Fluency in relevant languages or dialects may be advantageous.
Qualified and enthusiastic applicants are encouraged to send their curriculum vitae to admin@risetsystems.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
0 - 1 years
