Job Summary
The Information Technology Assistant will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team.
Duties and Responsibilities
Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;
Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;
Act as a liaison between staff and technical escalation teams;
Manage corporate accounts for services and contracts obtained from IT service providers;
Perform IT inventory management;
Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;
Support health facilities supported by CIHEB-Kenya in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals
Qualifications and Experience
Bachelor’s degree in Computer Science/Information Technology/Information Systems
3 years’ relevant experience
Professional Qualifications
Microsoft Office Specialist Training
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Technology Specialist
Cisco Certified Network Associate (CCNA),
Skills
Excellent communication and interpersonal skills
Excellent problem solving skills
Ability to work well under pressure
Flexibility and time management skills
Kindly send your application that includes a cover letter and an updated CV including names of three professional referees to CIHEBKENYA_Recruitment@cihebkenya.org on or before 14th November 2023. Applicants are advised to include the title “ IT Assistant – Kisumu or IT Assistant – Kitui on the subject line.
Apply via :
CIHEBKENYA_Recruitment@cihebkenya.org