The service advisor serves as an intermediary between clients and the organization, facilitating seamless coordination of repair services in accordance with the customer’s specifications and the company’s established protocols while maintaining direct communication regarding repair progress.
Oversee a broad spectrum of critical tasks encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently. Spearhead cross-functional initiatives, fostering collaboration between departments to optimize workflows and enhance productivity. Develop and implement policies, procedures, and best practices to uphold compliance with industry regulations and internal standards. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and drive data-informed decision-making. Manage stakeholder relationships, including clients, vendors, and senior leadership, to cultivate trust and facilitate seamless communication. Lead and mentor teams by providing clear direction, constructive feedback, and professional development opportunities. Ensure adherence to budgetary constraints while maximizing resource allocation to achieve cost-effective solutions.
Providing a warm greeting to customers and accurately assessing their vehicle repair requirements.
Prepare detailed job cards for each vehicle, ensuring all necessary repairs are accurately documented and clearly specified.
Providing customers with accurate repair timelines and maintaining strict adherence to these schedules by delivering consistent progress updates throughout the repair process.
Compiling detailed repair cost assessments and facilitating seamless communication with clients to secure prompt authorization for repair services.
Crafting invoices for fully completed repair services and facilitating timely payment processing are essential responsibilities of this role.
Oversee ongoing repair activities by coordinating with workshop procurement teams and technicians to maintain seamless repair operations within designated timelines.
Reviewing the completion of final repair works to confirm adherence to the company’s defined quality benchmarks ensures that all required standards have been meticulously met.
Addressing customer inquiries and resolving complaints efficiently and courteously to ensure their satisfaction remains a top priority.
Responsibilities include ensuring customer records and service reports are current and accurately reflect vehicle repairs.
Interested and eligible candidates are encouraged to submit their CVs to sm@staustinsauto.co.ke, ensuring the position title is included in the email subject line.
Qualifications
Diploma
Experience Required
3 years
