Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems that align with business operations and drive strategic expansion. This position will manage ICT infrastructure, information security protocols, digital transformation projects, system support, and the creation of innovative technology solutions to elevate service delivery.
The preferred candidate will possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Serve as a primary point of contact for cross-functional collaboration, ensuring seamless communication and alignment across departments. Develop, implement, and monitor policies, procedures, and performance metrics to optimize efficiency, productivity, and compliance with industry standards and regulatory requirements. Conduct thorough analyses of workflows, identify areas for improvement, and spearhead initiatives to enhance operational effectiveness and innovation. Foster a culture of accountability, professional development, and continuous improvement among team members through mentorship, training, and performance evaluations. Represent the organization in external engagements, including vendor negotiations, stakeholder meetings, and industry conferences, to strengthen partnerships and expand market presence. Ensure adherence to budgetary constraints, resource allocation, and fiscal responsibility while delivering high-quality results within specified timelines.
The ICT Strategy & Leadership role involves formulating and implementing comprehensive information and communication technology strategies to drive organizational growth and innovation. It requires a proven track record in leading cross-functional teams, managing large-scale IT projects, and aligning technology initiatives with business objectives. Key responsibilities include developing long-term technology roadmaps, optimizing IT infrastructure, and ensuring robust cybersecurity measures. The ideal candidate will possess strong leadership skills, strategic thinking, and expertise in emerging technologies such as cloud computing, AI, and data analytics. Additionally, they should demonstrate the ability to mentor and inspire teams while fostering a culture of continuous improvement and digital transformation.
Design, deploy, and oversee ICT strategies that are fully integrated with the organization’s overarching business objectives, ensuring seamless alignment and measurable impact.
Offer strategic leadership and management to the ICT team, fostering an environment of excellence and ongoing enhancement.
Spearhead strategic digital transformation projects aimed at optimizing operational efficiency, elevating customer experience, and advancing automation across the organization.
I manage and oversee the ICT infrastructure and systems to ensure optimal performance and reliability. This involves implementing and maintaining robust hardware, software, and network solutions. Additionally, I am responsible for troubleshooting technical issues, managing system upgrades, and ensuring compliance with organizational policies and industry standards. My role includes coordinating with vendors, conducting regular system audits, and providing technical support to end-users. Strong analytical skills and proficiency in relevant technologies are essential for success in this position.
Responsibilities include managing the installation, configuration, and ongoing maintenance of IT hardware, software, networks, and communication systems to ensure optimal performance and reliability.
To guarantee peak performance, seamless scalability, and robust security across critical infrastructure—such as credit management systems, databases, and digital platforms—thorough oversight is essential.
Oversee the implementation of system upgrades, cultivate and maintain strong vendor partnerships, and oversee IT procurement initiatives, all while ensuring strict adherence to predefined budgetary constraints.
Cybersecurity and risk management professionals are tasked with safeguarding an organization’s digital assets by identifying vulnerabilities, implementing protective measures, and mitigating potential threats. They conduct thorough risk assessments to evaluate exposure levels, develop robust security policies and protocols, and ensure compliance with relevant regulations and industry standards. Responsibilities include monitoring network traffic for suspicious activities, responding to security incidents, and conducting forensic analyses to determine attack origins. Additionally, these experts collaborate with cross-functional teams to raise awareness, provide training on best practices, and foster a culture of security vigilance across the organization.
Develop and oversee strong information security protocols to safeguard critical data, systems, and network infrastructures from potential threats.
Our role encompasses the leadership of cybersecurity efforts, encompassing threat monitoring, incident response protocols, penetration testing, and the formulation of disaster recovery strategies.
Maintain adherence to current ICT policies, legal frameworks, and regulatory mandates, including Data Protection guidelines, to ensure organizational compliance.
Provide technical assistance for systems and deliver comprehensive user training to ensure optimal system utilization and user proficiency.
Oversee all helpdesk functions while ensuring IT issues are resolved promptly and efficiently.
Maintain accurate and comprehensive documentation for systems, processes, and disaster recovery protocols.
Deliver comprehensive user training initiatives aimed at improving system utilization and fostering digital literacy among participants.
The ICT Governance & Compliance role involves overseeing the establishment, implementation, and maintenance of robust governance frameworks, ensuring adherence to relevant regulatory standards and organizational policies. Key responsibilities include developing and enforcing compliance frameworks, conducting audits to assess risks, and providing strategic guidance to senior management on ICT governance best practices. The position requires a deep understanding of industry regulations, strong analytical skills, and the ability to collaborate across departments to mitigate compliance risks. Additionally, the role entails keeping abreast of evolving legislation, reporting on compliance status, and recommending enhancements to governance processes.
Formulate, implement, and maintain comprehensive ICT policies, standards, and procedures to ensure alignment with organizational objectives and regulatory compliance.
Guarantee the integrity of data, implement and routinely verify backup procedures, and ensure business continuity plans remain current and are subjected to periodic testing.
Regular IT audits are conducted to evaluate system effectiveness and pinpoint areas for enhancement.
Innovation & Continuous Improvement
Evaluate and integrate emerging technologies to enhance operational efficiency.
We collaborate on the creation of digital solutions such as mobile applications, customer portals, and CRM platforms.
Evaluate current ICT developments to provide actionable, data-driven insights and strategic guidance to senior leadership.
Seeking a candidate who holds a relevant bachelor’s degree or higher in a related field, complemented by a minimum of three years of hands-on experience in [specific industry/role]. Proficiency in [specific software/tools] is essential, along with strong analytical and problem-solving skills. Excellent communication abilities, both verbal and written, are required to collaborate effectively within cross-functional teams. Familiarity with [specific regulations/standards] is a plus. The ideal applicant must demonstrate a commitment to continuous learning and adaptability to evolving industry trends.
Bachelor’s degree in Information Technology, Computer Science, or related field.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is preferred, with additional consideration for candidates holding related qualifications.
With a minimum of seven to ten years of experience in the field of Information and Communication Technology (ICT), including at least three years in a leadership capacity, candidates should demonstrate a proven track record in both technical and managerial domains.
Experience in financial services, banking, microfinance, credit systems, or fintech is highly preferred.
Proficient expertise in the following areas:
ICT infrastructure management, networking solutions, and cloud technologies require expert oversight and strategic implementation to ensure seamless operational performance and robust system reliability.
Establish and maintain robust systems by implementing cybersecurity frameworks and adhering to industry best practices to safeguard organizational assets.
Proficient in SQL, Oracle, and other database management systems is essential.
Robust enterprise solutions, including Enterprise Resource Planning (ERP), loan servicing platforms, and Customer Relationship Management (CRM) systems, form the foundation of core business operations.
Ensures adherence to data protection regulations and compliance standards, meticulously maintaining the integrity and confidentiality of sensitive information in accordance with legal requirements.
Proven expertise in managing complex projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Demonstrated ability to lead cross-functional teams, foster collaboration, and drive results through strategic planning and problem-solving. Strong analytical skills with a keen eye for detail, enabling data-driven decision-making and process optimization. Excellent communication and interpersonal abilities to effectively engage stakeholders at all levels. Proficiency in industry-relevant tools, methodologies, and technologies to enhance operational efficiency and innovation. Commitment to continuous professional development and adaptability to evolving business challenges.
Exceptional leadership capabilities and a proven track record in managing and developing high-performing teams.
Exceptional skills in resolving issues and making well-informed decisions.
Maintaining unwavering integrity, absolute confidentiality, and adherence to professional ethics remains essential.
Experienced in leading projects and managing vendor relationships with proficiency.
Capable of maintaining composure and productivity amidst tight deadlines while ensuring timely project completion.
Effective articulation and adept stakeholder engagement are essential, requiring the ability to convey information clearly and manage relationships with diverse parties.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
