About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.
Eugene addresses the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a traceable digital credit history, and access future growth prospects via the Eugene digital platform. The platform offers benefits such as discounts, smartphones, e-commerce opportunities, and flexible credit lines. With financing provided to over 70,000 clients, Eugene employs hundreds of staff members who serve clients across 15 branches in Uganda and 8 in Kenya.
We’re seeking a highly motivated individual to join our team in the capacity of a [Job Title], where you will play a pivotal role in [specific function of the job]. The successful candidate will possess a minimum of [X years] of relevant experience in [field/industry], along with a proven track record in [key skill or responsibility]. Proficiency in [software/tool/language, if applicable] is essential, and familiarity with [industry-specific standard or practice] is strongly preferred. This role demands a collaborative mindset, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced, dynamic environment. Responsibilities include [briefly outline 2-3 core duties, e.g., “designing and implementing scalable solutions” or “leading cross-functional projects”], with a focus on delivering measurable results. The ideal candidate will demonstrate strong communication skills, adaptability, and a commitment to continuous learning.
The branch leader spearheads leadership across the entire branch team to drive business expansion while ensuring the strategic allocation of resources. Additionally, serving as the primary representative of the company within the branch’s operational region, the branch leader acts as the essential liaison between Eugene and the local business community.
The ideal candidate will embody and champion Eugene’s Core Values—Integrity, Empathy, Solutions-Oriented thinking, Teamwork, and Continuous Growth—demonstrating unwavering commitment to each in every aspect of their role.
Oversee and execute a comprehensive range of critical tasks, ensuring alignment with organizational objectives and operational excellence. Manage essential functions such as strategic planning, team leadership, and performance optimization to drive productivity and achieve key deliverables. Collaborate with cross-functional departments to streamline processes, mitigate risks, and foster innovation. Maintain meticulous attention to detail in monitoring progress, analyzing data, and implementing corrective measures where necessary. Ensure strict adherence to company policies, industry regulations, and quality standards while delivering consistent, high-impact results.
Branch and Field Operations professionals are responsible for overseeing and executing operational tasks outside the corporate headquarters. They ensure adherence to company policies, maintain consistent service delivery, and manage local teams to meet performance targets. This role involves coordinating with various departments, resolving on-site issues, and implementing strategic initiatives tailored to regional needs. Candidates should possess strong leadership skills, problem-solving abilities, and a deep understanding of field operations. A background in operations management or a related field is preferred, along with experience in team supervision and process optimization. Key responsibilities include conducting audits, reporting on performance metrics, and fostering collaboration across branches to drive efficiency and growth.
The role involves comprehensive supervision of all operational functions at the branch, encompassing sales performance, customer interaction management, and administrative processes.
Strategically driving profitability and expanding the portfolio through careful planning and execution, while ensuring the prudent management of company resources and inventory via meticulous record-keeping and regular audits.
Drives overall business profitability by identifying, cultivating, and closing revenue opportunities across key markets and customer segments. Collaborates with cross-functional teams to develop tailored strategies that align with organizational goals and market demands. Analyzes performance metrics to refine sales approaches, optimize pipeline management, and enhance conversion rates. Ensures compliance with sales policies and contractual obligations while maintaining strong client relationships. Delivers consistent revenue growth through proactive market outreach, negotiation, and strategic partnerships.
Spearhead team leadership to drive consistent and sustainable revenue growth at the branch by fulfilling the following responsibilities:
We spearhead strategic marketing initiatives to drive the promotion and visibility of Eugene’s diverse product offerings.
Responsibilities include strategically assigning tasks and allocating resources to drive lead generation, facilitate lead conversion, and ensure the seamless execution of initiatives.
Promptly address and elevate any issues that hinder revenue generation, while also submitting support requests as needed.
The position involves meticulously overseeing customer service operations while optimizing the efficiency of the sales workflow.
We seek a seasoned Credit and Risk Management professional to oversee the evaluation and mitigation of credit risks within our organization. The ideal candidate will have proven expertise in analyzing financial data, assessing creditworthiness, and implementing risk mitigation strategies to safeguard the company’s assets. Responsibilities include conducting thorough risk assessments, monitoring portfolio performance, and developing policies to ensure compliance with regulatory standards. Additionally, the role demands strong analytical skills, meticulous attention to detail, and the ability to communicate complex risk concepts clearly to stakeholders. A bachelor’s degree in finance, economics, or a related field is required, along with relevant certifications such as CFA, FRM, or CPA being highly advantageous.
Overseeing the full credit lifecycle—spanning origination, assessment, disbursement, and recovery—ensuring seamless execution at every stage.
We develop and execute strategies aimed at preserving portfolio integrity and reducing non-performing loans, alongside performing market surveys to detect emerging risks and uncover growth opportunities within the target market.
We seek a highly motivated professional committed to delivering outstanding customer service to join our team. The ideal candidate will possess exceptional communication skills and a strong ability to resolve inquiries efficiently. Responsibilities include addressing customer concerns with patience and professionalism, ensuring high satisfaction through timely and accurate responses, and maintaining a positive representation of the company. Additionally, the role demands a proactive approach to identifying and addressing potential issues before they escalate, along with maintaining thorough documentation of all interactions. Proficiency in relevant software and systems, as well as a customer-focused mindset, are essential requirements for success in this position.
Maintaining exceptional service levels through effective resolution of escalated complaints and fostering strong community relationships.
Enhancing customer engagement is pivotal to our strategy, achieved through regular on-site visits and targeted service initiatives designed to elevate satisfaction, foster retention, and cultivate enduring brand loyalty.
Provide training to fellow team members, with a particular emphasis on the leadership team, to ensure the delivery of exceptional customer service and the prompt resolution of client inquiries.
To deepen insight into the customer journey, actively engage in various customer interactions, including attending classes, conducting vetting visits, participating in client calls and on-site visits, attending impounding events, overseeing lease completion activities, and facilitating lease termination processes.
Oversee the entire client lifecycle, encompassing onboarding, payment schedules, and the finalization of logbook issuance.
Develops and maintains comprehensive budgets and financial forecasts to guide strategic decision-making and ensure fiscal responsibility. Analyzes historical data, market trends, and organizational goals to project future financial performance. Collaborates with department heads to gather input and align financial plans with operational objectives. Monitors budget adherence, identifies variances, and recommends corrective actions as needed. Prepares detailed reports and presentations to communicate financial insights to stakeholders, ensuring transparency and accountability.
Responsible for monitoring branch budgeting and financial projections, with direct oversight of the Branch Profit & Loss statement.
Monitor the allocation and consumption of resources in comparison to allocated budgets, systematically documenting variances and outcomes. Additionally, construct predictive models to assess future demand and sales trends, providing actionable insights to inform and refine strategic operational planning.
We oversee and enhance team productivity by implementing performance management strategies, ensuring alignment with organizational objectives. Our role involves establishing clear performance metrics, conducting regular evaluations, and providing constructive feedback to foster continuous improvement. Additionally, we collaborate with team leaders to identify skill gaps, develop targeted training programs, and recognize high performers. By analyzing performance data, we identify trends and implement corrective actions to optimize team efficiency and achieve departmental goals. Strong analytical skills and the ability to influence stakeholders are essential for driving measurable results.
Establishing measurable performance benchmarks and offering targeted, growth-oriented feedback to enhance overall team efficiency and output.
Manages staff development plans to optimize resource allocation and address performance gaps, ensuring alignment with company best practices.
The position entails ensuring adherence to regulatory standards and generating detailed reports to monitor and assess compliance activities, documenting findings, and communicating results to relevant stakeholders to maintain organizational integrity and meet legal obligations.
Ensuring full compliance with Eugene’s policies, standard operating procedures, and regulatory requirements—such as KYC/AML protocols and data protection measures—is a core responsibility of this role.
Our role involves generating thorough daily and monthly performance reports for management, emphasizing emerging trends and providing a comprehensive status update on assets.
To drive the advancement and governance of technological integration, the role focuses on overseeing the implementation and regulation of technological solutions. This involves ensuring seamless adoption of new systems while maintaining stringent controls to safeguard operational integrity and compliance. The position requires a strong understanding of emerging technologies, risk management frameworks, and regulatory standards to effectively balance innovation with oversight. Responsibilities include evaluating technological trends, assessing potential risks, and establishing robust controls to mitigate vulnerabilities. Additionally, the role entails collaborating with cross-functional teams to align technological initiatives with organizational objectives, ensuring that adoption and governance practices support sustainable growth.
Assisting with the execution of corporate IT policies and fostering the integration of digital solutions across the branch.
Ensuring precise documentation and secure archiving of every client agreement, while upholding operational excellence through rigorous internal controls.
Responsibilities include overseeing the accurate and punctual management of asset leases, which involves obtaining all required documentation and guaranteeing that assets are distributed as scheduled.
Seeking a candidate with a proven track record of relevant professional experience, exceptional technical proficiency, and strong interpersonal skills. The ideal applicant must demonstrate the ability to thrive in dynamic work environments, adapt to evolving challenges, and maintain a high level of productivity under varying conditions. Essential qualifications include [specific qualifications, e.g., certifications, degrees, or licenses], along with hands-on experience in [specific field or industry]. The role demands meticulous attention to detail, collaborative problem-solving, and the capacity to meet stringent deadlines while adhering to established protocols. Proficiency in [specific tools, software, or methodologies] is required, and the ability to communicate effectively with stakeholders at all levels is paramount. Additionally, the position requires a commitment to continuous learning, ethical conduct, and adherence to industry best practices.
A bachelor’s degree in Business, Finance, Microfinance, Economics, or a closely related field is required.
Minimum of five years of professional experience within the financial services industry is required, with at least two to three years dedicated to a supervisory or branch leadership capacity.
A dynamic position blending office-based duties with on-site client engagements, requiring regular interpersonal communication.
With a proven track record in credit management, asset financing, portfolio growth, and sales, the ideal candidate will bring extensive hands-on experience to the role.
Possesses unwavering integrity, demonstrates a keen focus on compliance, and exhibits a heightened awareness of risk management.
Accomplished communication, interpersonal, and report-writing abilities are essential.
Proven capability to excel in high-pressure environments, consistently achieving targets while adeptly balancing multiple priorities with precision and efficiency.
Demonstrates strong analytical and problem-solving skills with a proven ability to assess complex situations and develop effective solutions.
Demonstrates strong expertise in Google Workspace applications and Customer Relationship Management systems.
Professional Experience: Possession of a valid Class A2 motorcycle license is a mandatory requirement for this role.
Interested applicants who satisfy the specified criteria are encouraged to proceed via this link to submit their application.
Qualifications
BA/BSc/HND
Experience Required
5 years
