Job Purpose: The primary objective is to fulfill the designated role by performing essential duties and responsibilities as outlined, ensuring alignment with organizational objectives while contributing to team success through effective collaboration and communication.
We are expanding our team and are in search of a proactive Account Manager to cultivate and sustain robust, long-term relationships with designated clients. This position requires engaging with pivotal business stakeholders, discerning client requirements, and acting as the primary liaison. Collaboration with customers and cross-functional internal teams will be essential to guarantee the punctual and successful execution of solutions, thereby enhancing customer satisfaction, retention, and overall business expansion.
Main Responsibilities
We excel at cultivating and sustaining robust client relationships, ensuring their needs are met with exceptional service and unwavering dedication. This role demands a proactive approach to understanding client objectives, providing strategic guidance, and delivering tailored solutions that foster long-term partnerships and mutual growth. Candidates must demonstrate strong interpersonal skills, a deep understanding of client industries, and the ability to anticipate and address challenges before they escalate. Responsibilities include regular client engagement, proactive issue resolution, and maintaining open lines of communication to align expectations with deliverables. A commitment to exceeding client expectations and driving satisfaction is essential.
Ensure that the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract are fulfilled in accordance with established expectations.
Ensure all contracted staff contracts are renewed promptly and in accordance with established timelines.
Ensure that all contractually employed staff members at the Client organization utilize their allocated leave within the designated contract timeframes.
Maintain a comprehensive electronic database containing all records of contracted staff assigned to your account.
Ensure that each employee assigned to your account maintains a complete personal file containing all required documentation, which must be consistently updated within the respective systems.
Create and oversee schedules, establishing clear timelines and deadlines for performance evaluation processes.
Regularly assess employee performance and provide ongoing coaching and mentoring to ensure consistently high standards.
Handle matters with third parties as authorized by the MD.
Responsible for overseeing and managing all aspects of payroll processing, including accurate and timely salary disbursements, tax withholdings, and compliance with relevant regulations, this role ensures employees receive correct compensation while adhering to company policies and legal standards. Duties involve maintaining payroll records, processing adjustments, reconciling discrepancies, and generating reports for leadership review. Proficiency in payroll software and strong attention to detail are essential, along with the ability to handle confidential information with integrity. Collaboration with HR, finance, and external stakeholders may be required to resolve payroll-related inquiries or issues efficiently.
Ensure all contracted staff under your management are registered with PIN, NSSF, and NAIF and follow up to confirm their compliance.
Oversee the electronic database, ensuring all contracted staff records under your purview are accurately maintained and up to date.
Collaborate seamlessly with cross-functional teams, including HR and Accounts, to address employee relations, payroll processing, and fee note preparations efficiently.
Ensure timely delivery of invoices and purchase orders while proactively following up on outstanding payments.
Please promptly notify management of any recruitment requests received from clients and guarantee the timely filling of vacant positions.
Compile and deliver the monthly payroll roster for all employees assigned to the designated accounts no later than the 15th of each month.
Employee Relations and Welfare encompasses the oversight of staff support initiatives, conflict resolution, and the promotion of a positive workplace culture, ensuring adherence to company policies while safeguarding employee well-being and engagement. This role involves addressing grievances, mediating disputes, and fostering open communication channels to enhance job satisfaction and retention. Additionally, it includes the implementation of wellness programs, compliance with labor regulations, and collaboration with HR to maintain a harmonious and productive work environment.
Chair monthly meetings of contracted staff at the station and provide management with updates on the resulting discussions.
Address all staff complaints presented to you in a timely and professional manner, ensuring thorough investigation and resolution where appropriate.
Develop and enforce comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer guidance and strategic counsel regarding disciplinary measures, ensuring adherence to established policies and fair application of corrective actions.
Foster a secure and compliant work environment by proactively identifying and mitigating potential hazards.
Arrange and manage staff meeting schedules in a systematic and efficient manner.
Address employee concerns and disputes in accordance with established company protocols and procedures.
Dedicated to cultivating enduring client relationships, this role focuses on enhancing client satisfaction and fostering long-term engagement. Responsibilities include analyzing retention metrics, identifying trends, and implementing targeted strategies to reduce churn while increasing loyalty. Regular client interactions are essential, ensuring their needs are met and feedback is promptly addressed. Collaboration with cross-functional teams is required to align retention initiatives with broader organizational goals. Key requirements include strong interpersonal skills, proficiency in data analysis, and a results-driven mindset to drive measurable improvements in client retention and satisfaction.
Introduce innovative products and services while strengthening established partnerships.
Collaborate effectively with technical teams and internal stakeholders to ensure customer requirements are fulfilled.
Facilitate and engage in debriefing sessions with both internal teams and external clients to ensure comprehensive feedback and alignment on project outcomes.
The role involves identifying, assessing, and mitigating potential risks to ensure organizational stability and compliance. Key responsibilities include developing and implementing risk management policies, conducting thorough risk evaluations, and monitoring emerging threats. The position requires strong analytical skills, proficiency in risk assessment tools, and a deep understanding of regulatory frameworks. Additionally, the ideal candidate must possess excellent communication abilities to report findings and recommend strategic solutions effectively to stakeholders.
Assess and record potential risks and loss exposures for SLMC and its clients, with particular emphasis on Personal Protective Equipment (PPE) compliance and workplace environment conditions.
To proactively identify, track, and mentor employees exhibiting high-risk behaviors or reputational concerns, while providing timely reports to management for further action.
Ensure the protection of SLMC and client assets against any potential losses. Safeguard financial and operational integrity by implementing proactive risk management strategies and adhering to established protocols.
Ensure strict adherence to established protocols, participate in risk management meetings, and offer training recommendations when deemed necessary.
From time to time, you may be tasked with additional responsibilities as determined by management.
Key metrics will be monitored to evaluate performance and operational effectiveness. These indicators will provide measurable benchmarks to assess progress toward strategic goals, operational efficiency, and overall business success. Regular tracking of these KPIs will ensure alignment with organizational objectives, facilitate data-driven decision-making, and highlight areas for improvement or corrective action.
Monthly payroll submissions must be completed by the 15th of each month.
Maintain a comprehensive log of monthly meetings with staff, ensuring all discussions and outcomes are accurately documented.
Maintaining strict adherence to leave attendance policies is essential.
We strive to minimize the duration required to address and resolve staff complaints, ensuring timely and effective solutions to maintain a positive work environment.
Responsible for maintaining comprehensive written documentation of all staff meeting proceedings.
The position involves addressing and resolving customer complaints effectively to ensure high levels of satisfaction and retention. Responsibilities include investigating issues thoroughly, identifying root causes, and implementing appropriate solutions promptly. Strong communication and problem-solving skills are required, along with the ability to remain calm under pressure and maintain a professional demeanor at all times. Prior experience in customer service or complaint resolution is preferred, as is proficiency in relevant software tools and systems.
Business development and innovation encompass the pursuit of new opportunities, strategic partnerships, and creative solutions to drive growth and competitive advantage. This role involves identifying and capitalizing on market trends, expanding customer bases, and fostering collaborations to enhance revenue streams. Additionally, it requires a commitment to continuous improvement, leveraging emerging technologies, and implementing forward-thinking strategies to maintain relevance in a dynamic business environment.
Ensuring adherence to regulatory standards and mitigating potential risks are critical responsibilities within this role. You will be tasked with developing, implementing, and overseeing comprehensive compliance programs to align with industry regulations and internal policies. Additionally, you will identify, assess, and address potential risks to protect the organization from financial, operational, and reputational harm. Strong analytical skills, meticulous attention to detail, and a deep understanding of compliance frameworks will be essential to succeed in this position.
Monthly payslips are prepared and distributed to staff members.
Seeking a highly motivated individual to join our team, the ideal candidate must possess a Bachelor’s degree in a relevant field, along with at least three years of hands-on experience in [specific industry/role]. Proficiency in [specific software/tools] is essential, as is the ability to work collaboratively in a fast-paced environment. Strong problem-solving skills, exceptional attention to detail, and excellent communication abilities are required. Familiarity with [specific regulations/standards] is a plus. The candidate should demonstrate a commitment to continuous learning and adaptability to evolving industry demands.
A business-related degree with a focus on human resources or a business-related diploma, coupled with at least two years of experience in a leadership capacity, is required.
Skilled in crafting client-centric solutions tailored to specific customer requirements and objectives.
Demonstrates exceptional proficiency in active listening, persuasive negotiation, and compelling presentation techniques.
Demonstrates exceptional capacity to oversee numerous projects simultaneously while maintaining meticulous attention to detail.
Demonstrates exceptional proficiency in both verbal and written communication.
Submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, ensuring the job title is clearly stated in the subject line of your email.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
