Job Summary
The Head of ICT will provide leadership for the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems to facilitate business operations and strategic expansion. This position is responsible for managing ICT infrastructure, maintaining information security, driving digital transformation projects, overseeing systems support, and fostering the creation of technology solutions that improve service delivery.
The preferred applicant should possess extensive experience as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute key duties encompassing strategic planning, operational management, and cross-functional collaboration to drive organizational objectives. Develop and implement policies, procedures, and initiatives that enhance efficiency, productivity, and compliance with industry standards. Lead and mentor teams to foster a high-performance culture, ensuring alignment with company goals and fostering professional growth. Analyze performance metrics, identify trends, and propose data-driven solutions to optimize business outcomes. Maintain strong stakeholder relationships, both internally and externally, to facilitate seamless communication and collaboration. Represent the organization in key meetings, negotiations, and industry events, upholding its reputation and strategic priorities. Ensure adherence to legal, regulatory, and ethical standards while mitigating risks across all operational areas.
Developing and executing ICT strategy and providing visionary leadership to drive digital transformation and innovation across the organization are key responsibilities. This role requires formulating and implementing comprehensive ICT policies, standards, and frameworks aligned with business objectives while ensuring robust cybersecurity measures and compliance with regulatory requirements. Leadership responsibilities include guiding cross-functional teams, fostering collaboration, and overseeing the performance and development of ICT staff to deliver high-impact solutions. Additionally, the position involves managing ICT budgets, optimizing resource allocation, and evaluating emerging technologies to enhance operational efficiency and support long-term strategic goals.
Formulate, execute, and oversee ICT strategies that are fully integrated with and supportive of the organization’s overarching business objectives.
Exhibit strategic leadership and guidance to the ICT team, fostering an environment of high performance and sustained advancement.
Lead digital transformation efforts to boost operational efficiency, elevate customer satisfaction, and streamline processes through automation.
ICT Infrastructure & Systems Management involves overseeing the planning, implementation, and maintenance of an organization’s technology framework to ensure seamless operations. This role requires expertise in network administration, server management, cybersecurity protocols, and cloud services to support business continuity and efficiency. Responsibilities include monitoring system performance, troubleshooting technical issues, and ensuring compliance with IT policies and industry regulations. Additionally, the position demands strong problem-solving skills, proficiency in relevant software tools, and the ability to collaborate with cross-functional teams to align technology solutions with organizational goals. A deep understanding of emerging technologies and a commitment to continuous improvement are essential for success in this dynamic field.
Responsibilities include supervising the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems to ensure optimal performance and reliability.
Deliver robust performance, seamless scalability, and stringent security for essential infrastructures such as credit management systems, databases, and digital platforms.
Oversee the implementation of system upgrades, cultivate and maintain productive vendor relationships, and lead IT procurement initiatives—all while ensuring strict adherence to established budgetary constraints.
We are seeking a skilled professional to oversee and strengthen our cybersecurity measures and risk management protocols. In this role, you will be responsible for identifying, assessing, and mitigating potential threats to our digital infrastructure while ensuring compliance with industry standards and regulatory requirements. Your duties will include developing and implementing robust security policies, conducting regular risk assessments, and managing incident response procedures. Additionally, you will collaborate with cross-functional teams to promote a culture of security awareness and ensure alignment with organizational objectives. The ideal candidate will possess a strong background in cybersecurity, risk management, and relevant certifications, along with the ability to communicate complex technical concepts effectively.
To establish and oversee strong information security protocols aimed at safeguarding critical data, systems, and networks, ensuring comprehensive protection against potential threats and vulnerabilities.
Responsible for spearheading cybersecurity programs, encompassing threat monitoring, incident response, penetration testing, and disaster recovery planning.
Ensure adherence to applicable ICT policies, laws, and regulatory mandates, including Data Protection guidelines.
Provide comprehensive systems support while delivering effective user training to ensure optimal utilization of technology resources throughout the organization.
Oversee helpdesk operations and ensure timely resolution of IT issues.
Maintain accurate and comprehensive documentation of systems, processes, and disaster recovery protocols to ensure clarity and compliance.
Develop and oversee user training initiatives aimed at improving system adoption and fostering digital competencies among participants.
ICT Governance and Compliance encompasses the strategic oversight and adherence to regulatory frameworks, ensuring organizational alignment with industry standards and legal obligations. This role demands expertise in developing and implementing policies that mitigate risks, enhance data security, and maintain operational integrity. Responsibilities include evaluating regulatory changes, conducting compliance audits, and fostering a culture of accountability across the organization. Strong analytical skills and a deep understanding of governance frameworks are essential to navigate complex compliance landscapes effectively.
Formulate and implement comprehensive ICT policies, standards, and procedures to ensure alignment with organizational objectives and regulatory requirements.
Guarantee the preservation of data integrity by consistently maintaining and validating backup systems and business continuity protocols.
Perform periodic IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We are committed to fostering innovation and achieving continuous improvement in all aspects of our operations. This role demands a proactive approach to identifying opportunities for enhancement and implementing effective solutions. You will be responsible for analyzing processes, gathering feedback, and driving initiatives that elevate efficiency, quality, and performance. Strong problem-solving skills and a results-driven mindset are essential, along with the ability to collaborate across teams to champion transformative change. Ideal candidates should bring a passion for excellence and a track record of delivering measurable improvements in dynamic environments.
Evaluate emerging technologies and integrate innovative solutions to enhance operational effectiveness.
We collaborate on the creation and enhancement of digital solutions, such as mobile applications, customer-facing portals, and customer relationship management systems.
Conduct comprehensive evaluations of ICT trends and provide informed strategic recommendations to senior leadership for decision-making purposes.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, along with a minimum of three years of professional experience in cybersecurity or a closely related discipline. Candidates should possess a strong foundation in network security principles, risk assessment methodologies, and incident response protocols. Familiarity with security frameworks such as NIST, ISO 27001, or CIS Controls is highly advantageous. Additionally, expertise in vulnerability assessment tools, penetration testing, and security monitoring solutions is essential. Demonstrated ability to develop and implement robust security policies, conduct thorough security audits, and ensure compliance with regulatory requirements is crucial. Professional certifications like CISSP, CEA, or Compton Security+ are preferred but not mandatory.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is preferred.
Requires a minimum of seven to ten years of hands-on experience within the ICT sector, including at least three years in a managerial or supervisory capacity.
Proficiency in financial services, banking, microfinance, credit systems, or the fintech sector is strongly preferred.
Strong expertise in the following areas is essential:
We specialize in the design, implementation, and management of ICT infrastructure, along with networking and cloud technologies to support organizational objectives.
Established cybersecurity frameworks and industry-leading best practices serve as the foundation for safeguarding organizational assets, ensuring compliance with regulatory mandates, and mitigating evolving cyber threats. By systematically implementing these structured guidelines, organizations enhance their ability to identify vulnerabilities, respond to incidents, and maintain resilient security postures. These frameworks provide a systematic approach to managing cybersecurity risk, aligning with standards such as NIST, ISO 27001, and CIS Controls to deliver measurable improvements in security governance, risk management, and operational efficiency.
We specialize in database management systems, including SQL and Oracle, ensuring efficient storage, organization, and retrieval of critical data. Our responsibilities encompass designing, maintaining, and optimizing databases to meet evolving business needs while ensuring data integrity and security. Proficiency in SQL and Oracle is essential, as is experience with database performance tuning and troubleshooting. Additionally, we collaborate with cross-functional teams to support data-driven decision-making and ensure seamless integration across systems.
Sophisticated enterprise resource planning systems, advanced loan management platforms, and robust customer relationship management software constitute the foundational applications integral to our operations.
Ensuring adherence to data protection regulations and maintaining regulatory compliance are critical responsibilities within this role. The position requires a thorough understanding of applicable laws and standards to safeguard sensitive information and mitigate legal risks. Candidates must demonstrate expertise in interpreting and implementing compliance frameworks while staying updated on evolving regulatory requirements.
Proficient in communication and collaboration, with a strong ability to manage multiple priorities efficiently. Demonstrates exceptional problem-solving capabilities and a keen attention to detail. Exhibits adaptability in dynamic environments and a commitment to continuous learning. Possesses solid technical aptitude with proficiency in relevant tools and software. Exhibits leadership qualities with a focus on teamwork and fostering a positive work culture. Strong analytical skills with the capacity to interpret data and drive informed decision-making. Capable of working independently with minimal supervision while maintaining high standards of accuracy and professionalism.
Demonstrates exceptional leadership capabilities alongside a proven track record in effectively managing and developing teams.
Proven expertise in problem resolution and strategic decision-making, ensuring effective and efficient outcomes in dynamic situations.
Requires unwavering integrity, strict confidentiality, and adherence to professional ethics.
Effective expertise in managing projects and overseeing vendor relationships is essential.
Proven capability to perform effectively under tight deadlines while maintaining high standards of work quality.
Effective interpersonal communication abilities and proficient stakeholder engagement expertise.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
