About Tugende
Eugene empowers informal sector entrepreneurs to achieve significant economic advancement through asset finance, cutting-edge technology, and a client-focused approach. Our core asset finance solutions feature medical and life insurance, professional development initiatives, safety gear, and digital credit profiles, alongside accessible financing options tailored for SMEs. By fostering economic growth among our clients and establishing verifiable digital records of accountability, we cultivate a sustainable ecosystem where MSMEs can expand and prosper over time.
Eugene is addressing the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to 1) acquire income-generating assets, 2) establish a reliable digital credit history, and 3) unlock future growth prospects through the Eugene digital platform. This platform offers benefits such as discounts, smartphones, e-commerce opportunities, and access to on-demand credit lines. To date, Eugene has financed over 70,000 clients and employs a workforce of hundreds, serving entrepreneurs across 15 branches in Uganda and 8 in Kenya.
About the role
The branch leader spearheads strategic leadership for the entire branch team, driving business expansion while ensuring resources are utilized efficiently. Additionally, they serve as the primary company representative within their operational region, acting as the essential liaison between Eugene and the local business community.
The ideal candidate will embody and champion Eugene’s Core Values, which include Integrity, Empathy, Solutions-Oriented thinking, Teamwork, and a Commitment to Continuous Growth.
Oversee and execute a comprehensive range of critical duties and obligations, ensuring alignment with organizational objectives and industry standards. Deliver strategic leadership in managing key responsibilities, including but not limited to operational oversight, team coordination, and performance optimization. Execute precise planning, monitoring, and evaluation of workflows to maintain efficiency and productivity. Serve as a pivotal point of accountability for achieving measurable outcomes while fostering a collaborative and high-performing work environment.
Branch and Field Operations encompasses the execution of strategic directives at the grassroots level, ensuring seamless implementation of corporate policies and procedures. This role demands hands-on involvement in supervising operational activities, optimizing workflow efficiency, and fostering collaboration between headquarters and local teams. Candidates must possess strong leadership acumen, exceptional problem-solving skills, and a proven track record in managing diverse teams across multiple locations. Responsibilities include monitoring performance metrics, addressing operational challenges, and driving continuous improvement initiatives to enhance productivity and service delivery. Proficiency in data analysis, resource allocation, and stakeholder engagement is essential, along with a deep understanding of regulatory compliance and industry best practices.
We are responsible for managing all operational activities within the branch, encompassing sales, customer relations, and administrative functions.
Strategically driving profitability and expanding the portfolio through deliberate planning and flawless execution, while upholding disciplined stewardship of company resources and inventory via meticulous record-keeping and routine audits.
Drives financial growth by identifying and capitalizing on revenue opportunities, developing strategic plans to enhance sales performance, and fostering client relationships to maximize profitability. Requires a proven track record in revenue growth, strong analytical and negotiation skills, and expertise in market trends. Responsibilities include forecasting revenue, analyzing sales data, and collaborating with cross-functional teams to implement effective sales strategies.
Spearhead the team to drive consistent, long-term revenue growth for the branch by fulfilling the following key responsibilities:
Leads the development and execution of strategic marketing initiatives aimed at promoting Eugene’s suite of products, driving brand awareness, and fostering customer engagement to support business growth objectives.
The role involves strategically distributing tasks and resources to drive lead generation, convert prospective clients into actual customers, and consistently oversee the implementation process.
Promptly escalate matters that hinder revenue generation and seek assistance as needed.
Ensuring stringent oversight of customer service operations while optimizing the efficiency of sales processes.
Skilled professionals in risk assessment and financial oversight are sought to oversee credit and risk management functions. Candidates must demonstrate expertise in analyzing financial data, evaluating creditworthiness, and implementing risk mitigation strategies. Responsibilities include monitoring loan portfolios, assessing market risks, and ensuring compliance with regulatory standards. The role requires strong analytical skills, attention to detail, and the ability to make data-driven decisions under pressure. Experience in financial services, banking, or a related field is essential, along with proficiency in risk management software and tools.
Overseeing the full spectrum of the credit process, encompassing origination, assessment, disbursement, and recovery phases.
Developing and executing strategies aimed at sustaining portfolio integrity and reducing non-performing loans, alongside performing market research to detect emerging risks and identify growth prospects within the target market.
We are seeking a highly motivated professional dedicated to delivering exceptional customer service to join our team. In this role, you will be responsible for addressing customer inquiries, resolving issues promptly and effectively, and ensuring a consistently positive experience. Your strong communication skills, both written and verbal, along with a patient and empathetic approach, will be essential in building trust and fostering long-term customer relationships. Additionally, you will collaborate with internal teams to streamline processes and improve service delivery, contributing to overall customer satisfaction and loyalty. A proven track record in customer service, along with proficiency in relevant tools and systems, is required to excel in this position.
Upholding exceptional service standards, this role involves resolving complex complaints and fostering strong connections within the community.
Dedicated to enhancing customer engagement, this role involves conducting regular on-site visits and implementing targeted service initiatives designed to elevate satisfaction, foster retention, and cultivate enduring brand loyalty.
Provide training to fellow team members, with a focus on the eld team, to ensure high-quality customer service delivery and prompt resolution of client inquiries.
To gain deeper insights into the customer journey, actively engage in various customer-related activities, including attending classes, conducting vetting visits, participating in client calls and visits, attending impounding events, completing lease activities, and handling lease terminations.
Oversee the entire client lifecycle, from initial onboarding and payment scheduling through to the final issuance of logbooks and account closure.
Responsible for developing and maintaining comprehensive budgets and financial forecasts, ensuring accuracy and alignment with organizational objectives. Analyzes historical data, market trends, and business projections to identify variances and recommend corrective actions. Collaborates with department heads to gather input, refine assumptions, and validate financial models. Prepares detailed reports and presentations for senior management, highlighting key insights and potential risks. Monitors performance against established benchmarks and adjusts forecasts as needed to reflect changing business conditions.
Responsible for monitoring branch budgeting and financial forecasts, with direct oversight of the Branch Profit & Loss statement.
Monitor resources to ensure alignment with approved budgets, documenting usage and expenditures meticulously. Additionally, construct predictive models to anticipate demand and sales trends, thereby informing strategic operational decisions.
The position oversees the monitoring and enhancement of team productivity, ensuring alignment with organizational objectives and fostering a high-performance culture through strategic coaching and development initiatives. Key responsibilities include evaluating individual and collective performance, identifying areas for improvement, and implementing targeted interventions to drive efficiency and accountability. A strong emphasis is placed on data-driven decision-making, regular feedback mechanisms, and cultivating collaborative environments that empower teams to achieve measurable results. The ideal candidate will possess exceptional leadership skills, a track record of coaching high-performing teams, and the ability to inspire continuous growth while maintaining a results-oriented mindset.
Establishing well-defined performance benchmarks and delivering actionable feedback are essential to elevate overall team productivity through targeted coaching and guidance.
Overseeing staff development initiatives, allocate resources efficiently, and bridge performance gaps in alignment with organizational best practices.
Ensures adherence to regulatory standards and internal policies while maintaining accurate and timely reporting of financial and operational data. Develops, implements, and monitors compliance frameworks to mitigate risks and ensure organizational integrity. Prepares and submits regulatory filings, conducts audits, and collaborates with cross-functional teams to address compliance gaps and improve reporting accuracy. Requires strong analytical skills, attention to detail, and proficiency in compliance software and reporting tools.
Ensuring rigorous compliance with Eugene policies, standard operating procedures, and applicable regulatory requirements—such as Know Your Customer (KYC), Anti-Money Laundering (AML), and data protection protocols—is a critical responsibility.
Compiling detailed daily and monthly performance reports for leadership, focusing on identifying emerging trends and asset conditions.
Technological Uptake and Controls
Responsibilities include driving the adoption of new technologies, implementing robust control measures, and ensuring seamless integration across systems. The role entails evaluating emerging tools, establishing governance frameworks, and monitoring performance to mitigate risks while maximizing efficiency. Additionally, you will collaborate with stakeholders to align technological advancements with organizational objectives, enforce compliance with industry standards, and optimize operational workflows through strategic automation and data-driven insights.
Facilitating the execution of corporate IT policies while encouraging the widespread integration of digital solutions throughout the branch.
Responsibilities include meticulously documenting and securely archiving all client agreements, coupled with upholding operational excellence via stringent internal controls.
Proper and timely lease management of assets involves securing all required documentation and guaranteeing that asset disbursement occurs without delay.
Holds a degree or equivalent qualification in a relevant field, possessing substantial experience in a comparable role. Demonstrates proficiency in essential technical and operational tasks, alongside strong communication and organizational skills. Operates effectively in both independent and collaborative settings, adapting to dynamic working conditions. Exhibits a commitment to continuous learning and professional development to enhance performance and contribute to organizational objectives.
A Bachelor’s degree in Business, Finance, Microfinance, Economics, or a closely related discipline is required.
With a minimum of five years of tenure in financial services, including two to three years in a supervisory or branch leadership capacity, the ideal candidate will bring substantial expertise to this role.
An integral role blending office-based responsibilities with on-site engagements, featuring consistent collaboration with clients.
Seasoned professionals with a proven track record in credit management, asset financing, portfolio expansion, and revenue generation through sales are encouraged to apply.
Demonstrates unwavering integrity, a deep commitment to compliance, and a keen awareness of risk management principles.
Skilled in crafting clear and concise reports, fostering strong interpersonal connections, and delivering effective communication with precision and professionalism.
Proven capability to perform effectively in high-pressure environments while consistently achieving established targets. Demonstrates strong organizational skills to adeptly balance and prioritize multiple competing responsibilities with precision and efficiency.
Demonstrates strong analytical and problem-solving capabilities, effectively evaluating complex situations and developing innovative solutions to address challenges.
Skilled in utilizing Google Workspace applications and customer relationship management systems is required.
A Class A2 motorcycle riding license is an essential prerequisite for this role.
To proceed with the application, eligible candidates are encouraged to submit their materials by accessing the designated portal via the provided link.
Qualifications
BA/BSc/HND
Experience Required
5 years
