REF: TNH/HHR/FOA-C/06/2026
This position is responsible for registering and processing patient billing to ensure timely access to medical care in compliance with hospital policies and objectives.
We are seeking a highly motivated professional to join our team, where you will play a pivotal role in driving organizational success through a diverse range of key responsibilities. Your primary duties will include managing critical projects, overseeing daily operations, and ensuring seamless collaboration across departments to achieve strategic objectives. Additionally, you will be responsible for analyzing performance metrics, identifying process improvements, and developing innovative solutions to enhance efficiency and productivity. Strong leadership, exceptional communication skills, and a results-driven mindset are essential for this position. The ideal candidate must hold a relevant degree or equivalent experience, possess at least three years of hands-on experience in a similar role, and demonstrate proficiency in industry-specific tools and methodologies. Your ability to adapt to evolving challenges, mentor team members, and contribute to a culture of continuous improvement will be vital to the role’s success.
Accurately receive, confirm, and register patients—including corporate clients, individuals, and insurance schemes—into the system with precision.
Bill patients for medical services rendered by the hospital, accommodating various payment methods such as cash, credit cards, Mesa, and checks.
To streamline billing processes, prepare and transmit patients’ documents to the appropriate insurance providers, then follow up with calls to ensure timely payment approvals for medical bills.
Provide patients with clear guidance regarding the approval status of their medical bills to facilitate access to hospital services.
Provide patients with clear directions to various medical service locations throughout the hospital.
Schedules follow-up appointments for patients and ensures they are duly notified of their upcoming hospital visits.
Daily cash and check deposits are processed and subsequently forwarded to the senior cashier along with the corresponding receipts.
Compile and deliver daily payment summary reports to the senior cashier promptly.
All medical invoices must be collected and forwarded to the assistant accountant for processing and distribution.
Assigned responsibilities may include additional duties as deemed necessary by the supervisor from time to time.
Seeking a candidate with a solid educational background and relevant professional experience. The ideal applicant should possess a degree in a related field and have demonstrated expertise through prior roles in similar capacities. Years of hands-on experience in the industry are essential, along with a proven track record of successfully completing projects or tasks within the specified domain. Proficiency in key methodologies, tools, or frameworks pertinent to the position is required, ensuring the ability to perform effectively from day one. Strong problem-solving skills and the capacity to adapt to dynamic work environments are also highly valued.
A recognized institution must confer a diploma in Business Administration, Economics, Finance, or a related business field.
A partial accounting qualification, such as a completed CPA Part II or ARCA, is required.
Proficient in using standard software applications, including word processing, spreadsheet management, and presentation tools. Able to navigate digital platforms and perform basic troubleshooting for common technical issues. Familiarity with email systems and internet research techniques is required.
A minimum of two years of pertinent professional experience is required.
If you meet the specified qualifications, experience, and competencies, kindly submit your application—including a cover letter, CV/resume, job reference number, testimonials, and the full contact details of three referees—by 13 June 2026. Please note that only online applications will be accepted.
The Nairobi Hospital is seeking a highly motivated and skilled professional to join our esteemed team. With a reputation for excellence in healthcare delivery, we are committed to providing top-tier medical services to our patients. The ideal candidate must possess exceptional clinical expertise, strong interpersonal skills, and a dedication to continuous professional development. You will play a pivotal role in delivering compassionate patient care, collaborating with multidisciplinary teams, and upholding the hospital’s high standards of medical practice. Responsibilities include diagnosing and treating patients, conducting thorough medical assessments, and ensuring adherence to evidence-based protocols. Additionally, you will engage in patient education, promote health awareness, and contribute to the hospital’s ongoing efforts to enhance healthcare outcomes. Proficiency in medical software, effective communication, and a commitment to ethical medical practice are essential.
P. O. Box 30026 – 00100
Senior-level roles in Nairobi demand extensive expertise in strategic planning, project management, and stakeholder engagement within dynamic business environments. Candidates must possess a minimum of five years of progressive experience in a relevant field, coupled with a proven ability to lead cross-functional teams and drive operational excellence. Proficiency in data analysis, budget oversight, and regulatory compliance is essential, alongside excellent communication skills for liaising with executives and external partners. Fluency in English and Swahili is highly advantageous, while familiarity with East African market trends further strengthens an application. The selected professional will be responsible for overseeing large-scale initiatives, optimizing resource allocation, and ensuring sustainable growth while adhering to organizational policies and industry standards.
recruitment@nbihosp.org serves as the designated point of contact for submissions of resumes and inquiries pertaining to current employment opportunities at FBI Hospitality.
Qualifications
Diploma
Experience Required
2 years
