The scope of duties encompasses the oversight of daily operational activities, ensuring alignment with organizational objectives. This role involves managing a team of professionals, fostering collaboration, and maintaining high performance standards. Additionally, the position requires the development and implementation of strategic initiatives to drive efficiency and innovation within the department. Key responsibilities include resource allocation, performance evaluation, and the resolution of complex issues to support sustainable growth. The successful candidate will be expected to report directly to senior leadership, providing insights and progress updates to inform decision-making processes. Proficiency in project management and a proven track record in achieving measurable outcomes are essential for this position.
Monitoring transactions, merchant activity, and ATM operations to detect suspicious or irregular patterns, you will investigate flagged transactions and promptly address any identified fraud risks or scams.
Merchant & Third-Party Oversight: Responsibilities include monitoring merchant and third-party agent activities through thorough reviews of transactions, business operations, websites, products, and services to verify adherence to scheme rules and applicable legal requirements.
Monitor compliance and mitigate risks by overseeing merchant screening processes and reviewing payment intelligence alerts. Assist with fraud investigations, document and escalate suspicious activities, and propose strategic measures to minimize fraudulent transactions, chargeback occurrences, and operational vulnerabilities—all while maintaining strict adherence to regulatory standards.
We are responsible for maintaining the integrity and precision of data collected through acquisition systems, ensuring meticulous record-keeping and comprehensive reporting of suspicious activities and investigation results.
Collaborate with internal stakeholders and external industry organizations to gather essential data, deliver expert advice on fraud and chargeback issues, and assist in fulfilling reporting requirements for regulatory and industry bodies.
Requirements
Seeking candidates with a solid background in finance, accounting, or a related discipline, along with at least five years of relevant professional experience. Proficiency in financial software and advanced Excel skills are essential for this role. Exceptional analytical abilities and keen attention to detail are required to ensure accurate financial reporting and strategic decision-making. The ideal applicant will possess strong communication skills to collaborate effectively with cross-functional teams and stakeholders. A commitment to maintaining the highest ethical standards and adherence to regulatory guidelines is paramount.
A bachelor’s degree in Finance, Criminology, Business Administration, or a closely aligned discipline is required.
A minimum of two to three years of professional experience in fraud monitoring, risk management, or banking operations is required.
Possesses a strong understanding of payment system regulations and anti-money laundering (AML) compliance requirements.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
