Do you thrive at balancing financial stability with the mission of uplifting off-grid communities through renewable energy solutions? Our client, a leading solar energy enterprise, is in search of a motivated Debt Collections Intern to integrate into their high-performing team and significantly contribute to optimizing credit recovery processes for their PAGO solar systems.
Oversee and manage the full scope of operational duties, ensuring all processes align with organizational standards and objectives. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall team performance. Monitor workflows closely, identify areas for improvement, and introduce solutions to streamline operations. Collaborate with cross-functional teams to foster alignment, resolve challenges, and drive cohesive project execution. Maintain rigorous compliance with industry regulations, company policies, and best practices to uphold accountability and mitigate risks. Provide clear guidance and support to staff, fostering a culture of continuous learning and professional growth. Prepare and present detailed reports on key performance indicators, project statuses, and operational metrics to senior leadership for informed decision-making.
Oversee and administer a diverse portfolio of delinquent accounts with the objective of expediting the collection of outstanding payments.
Develop and implement robust recovery strategies that comply with the Company’s PAGO credit policy.
Craft mutually beneficial payment arrangements, establish clear payoff timelines, and facilitate favorable settlements in collaboration with clients.
Address customer inquiries, complaints, and disputes promptly and professionally, ensuring clear communication and satisfactory resolution.
Collaborate with sales and technical teams to resolve account-specific concerns and elevate unresolved technical issues for further attention.
In instances of default, following the exhaustion of all viable recovery measures, recommend the repossession of the Company’s systems.
Identify and notify the Finance Manager of any customers who are delinquent, deceased, or incapacitated to facilitate appropriate follow-up actions.
Monitor daily collection performance metrics and compile comprehensive monthly portfolio performance reports ensuring accurate tracking and analysis.
Maintain precise records and promptly update customer payment statuses to ensure accuracy and timeliness.
You will collaborate with the supervisor to meet assigned monthly collection targets effectively.
Seeking a candidate with expertise in [specific skills or software], along with proficiency in [related skills or tools]. The ideal applicant will hold [required education level or certification] and possess [X years] of relevant experience in [industry or field]. Strong problem-solving abilities, attention to detail, and the capacity to work both independently and collaboratively are essential. Responsibilities include [key duty 1], [key duty 2], and [key duty 3], with additional emphasis on [optional responsibility, if applicable]. The role demands adaptability to evolving priorities and a commitment to maintaining high standards of accuracy and efficiency.
A bachelor’s degree or diploma in finance, Credit Management, Business Administration, or a related business field is required.
A strong command of the MS Office Suite, with a particular emphasis on Excel, is essential.
A familiarity with mobile money platforms and PAGO repayment models would be advantageous.
Proven ability to negotiate effectively and build strong interpersonal relationships.
High emotional intelligence and the ability to maintain professionalism in client interactions are essential.
Exceptional aptitude for resolving complex issues and making well-informed decisions effectively.
Demonstrated capacity to work autonomously while consistently achieving predetermined objectives with limited oversight.
Meticulous attention to detail, combined with strong proficiency in maintaining accurate records and producing comprehensive reports, is essential.
A collaborative professional who demonstrates proactive initiative and adaptability in challenging situations.
Qualifications
BA/BSc/HND , Diploma
