Oversee a comprehensive range of operational and strategic duties, including the management of daily workflows, project execution, and team leadership, to ensure alignment with organizational goals and deliverables. Develop and implement policies, procedures, and performance metrics to optimize efficiency, productivity, and quality across departments. Collaborate closely with senior management to identify opportunities for growth, innovation, and process improvements while maintaining strict adherence to compliance and regulatory standards. Serve as the primary liaison between teams, stakeholders, and clients to facilitate seamless communication, resolve escalated issues, and foster a culture of accountability and continuous improvement. Monitor key performance indicators (KPIs) and provide data-driven insights to support informed decision-making and strategic planning.
Spearhead the expansion of the insurance business through both existing ABC Bank group channels and external avenues, focusing on the acquisition of new clients and the cross-selling of additional products.
The incumbent will manage daily insurance operations within the designated Region, focusing on new business acquisition and the cross-selling of insurance products, as well as overseeing claims administration and ensuring accurate documentation.
Diligently processing renewal tasks promptly is essential to sustain business continuity and prevent potential revenue losses.
Demonstrating expertise in promoting additional Group offerings to clients, including Liabilities products, foreign exchange services, account opening solutions, trade finance options, and stock trading platforms.
Foster collaborative partnerships across multiple departments within the organization, engaging directly with Branch Managers, Relationship Managers, and Credit Analysts to identify and cultivate insurance business opportunities and generate high-quality leads through their customer networks.
Promptly address customer inquiries in accordance with established policies and procedures to ensure resolution.
Deliver comprehensive insurance product training sessions at the regional branch level to educate both staff and customers on the full range of insurance offerings.
Ensure adherence to all regulatory mandates and internal protocols governing insurance sales activities.
Ensure that all collateral and assets securing financiers’ interests are fully and adequately insured, with financiers’ interests explicitly and accurately recorded in the documentation.
Proactively manage and minimize debt levels while ensuring strict alignment with the established credit policy, which is structured as a 40:30:30 ratio.
Candidates should possess the following minimum qualifications, knowledge, and experience, along with key competencies:
A bachelor’s degree in a relevant field is required, along with at least three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is essential, and strong project management skills are strongly preferred. Excellent verbal and written communication abilities, problem-solving aptitude, and collaborative mindset are critical. Additionally, familiarity with regulatory standards and compliance requirements is necessary. The ideal candidate will demonstrate adaptability, attention to detail, and a proactive approach to challenges.
A bachelor’s degree in Insurance, Marketing, or a related business discipline is required.
Proficient in the English language, holding a Certificate of Proficiency. Demonstrates strong written and verbal communication skills, along with a deep understanding of grammar and vocabulary. Capable of producing clear, concise, and accurate written materials. Adept at interpreting and conveying complex information in an accessible manner. Proven ability to adapt communication style to diverse audiences and contexts.
Experienced insurance sales professional with a proven track record of at least two years in the field, adept at understanding client needs and delivering tailored solutions.
Demonstrates exceptional proficiency in conveying information clearly and effectively through both written correspondence and spoken interactions.
Proven proficiency in sales techniques and negotiation strategies is essential. Candidates must demonstrate strong abilities in closing deals and persuading stakeholders, along with adeptness in resolving objections and fostering long-term client relationships.
We seek a collaborative individual who thrives in cooperative environments and contributes effectively to group objectives. The ideal candidate will work seamlessly with colleagues across departments, fostering open communication and mutual support to achieve shared goals. Strong interpersonal skills and a willingness to adapt to team dynamics are essential. By actively participating in brainstorming sessions, offering constructive feedback, and sharing knowledge, the candidate will help drive collective success. Reliability, accountability, and a commitment to inclusivity are key traits we value in this role.
Demonstrated proficiency in delivering exceptional customer support, addressing inquiries with efficiency and empathy, and resolving issues to ensure client satisfaction. Capable of maintaining professional communication across various channels, including phone, email, and live chat. Proven ability to handle high-volume interactions while adhering to company policies and maintaining a positive, solution-oriented approach.
Demonstrated expertise in strategic planning, organizational coordination, and efficient time management.
Proficient analytical and problem-solving abilities are essential, enabling the evaluation of complex information and the development of effective solutions. Strong critical thinking is required to identify challenges, assess potential outcomes, and implement strategic decisions. The role demands meticulous attention to detail to ensure accuracy in analysis and the ability to adapt methodologies as needed to address evolving circumstances.
Driven by a comprehensive approach to all facets of business operations, this role encompasses a thorough understanding and execution of key business processes. It requires the ability to oversee and integrate various business functions, ensuring seamless coordination and strategic alignment across departments. Candidates must demonstrate proficiency in analyzing business needs, identifying growth opportunities, and implementing solutions that enhance efficiency and profitability. The position demands a results-oriented mindset, strong analytical skills, and the capacity to adapt to evolving business challenges and market demands.
Maintains a strong commitment to ethical standards and demonstrates unwavering honesty in all professional interactions. Exhibits a consistent dedication to transparency and accountability while upholding the highest standards of moral conduct.
Innovative and strategically minded, with a decisive approach to problem-solving and decision-making.
A polished and personable demeanor is essential, reflecting a commitment to professional presentation and interpersonal engagement.
Method of Application: Interested candidates should submit their application through the designated online portal, ensuring all required documents are attached and clearly labeled. The application must include a comprehensive resume outlining relevant experience, a cover letter detailing qualifications and interest in the position, and any additional materials specified in the job posting. Ensure all materials are provided in the requested format to avoid delays in processing. Late or incomplete applications will not be considered.
If you satisfy the stated prerequisites, submit your application—designating the preferred region—via email by 12 June 2026 to recruitment@abcthebank.com, ensuring the subject line specifies the role for which you are applying.
Qualifications
BA/BSc/HND
Experience Required
2 years
