We are seeking a highly motivated and skilled individual to join our team in the role of [Job Title], where you will play a pivotal part in driving our [specific department/team] toward success. In this position, you will be responsible for overseeing key projects, collaborating with cross-functional teams, and ensuring alignment with company objectives. The ideal candidate will possess a proven track record in [relevant field/industry], along with strong analytical, communication, and leadership abilities. Additionally, you should demonstrate expertise in [specific tools, software, or methodologies], as well as a commitment to continuous improvement and innovation. Fluency in [required languages, if applicable] and a minimum of [X years] of experience in a similar role are essential. This role offers the opportunity to contribute to meaningful work while developing professional growth within a dynamic and supportive environment.
The People & Culture (P&C) Associate facilitates the seamless execution of essential workforce processes, oversees data management, and coordinates P&C initiatives within the Global Emergency Unit (Emu), with a primary emphasis on the Global Surge Team (GST). This position is instrumental in maintaining the integrity, currency, and alignment of employee data, systems, and processes to bolster operational effectiveness in a fast-paced environment.
This position demands a proactive, detail-driven approach, emphasizing the capacity to absorb new information rapidly, adhere to established procedures, and handle data with precision. The P&C Associate will collaborate closely with teams in Property & Casualty, Finance, and Emu’s Deployment Team, contributing to daily operational functions while diagnosing and addressing process inefficiencies or data discrepancies.
Success in this position demands meticulous attention to detail, adaptability, and the capacity to analyze interconnected systems—grasping how data, workflows, and teams interact—and delivering solutions when misalignments arise. This role presents an avenue to develop expertise in emergency Property & Casualty (P&C) operations, infrastructure, and analytics within a high-velocity, purpose-driven setting.
This national contracted role is based in Honduras, Nigeria, or Kenya.
Oversee primary duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently and effectively. Develop, implement, and monitor policies, procedures, and systems to maintain high standards of quality, compliance, and productivity across all departments. Lead cross-functional teams by fostering collaboration, delegating responsibilities, and providing mentorship to enhance team capabilities and achieve collective goals. Analyze data, metrics, and KPIs to identify trends, address inefficiencies, and drive continuous improvement in processes and outcomes. Serve as a key liaison between senior management and staff, ensuring transparent communication and alignment with company vision and strategic initiatives.
The Global Surge Team is responsible for overseeing and optimizing process management initiatives across international operations. This role involves designing, implementing, and monitoring standardized procedures to enhance efficiency and scalability. Key responsibilities include analyzing workflows, identifying bottlenecks, and recommending improvements to drive operational excellence. The position requires strong analytical skills, proficiency in process mapping tools, and the ability to collaborate with cross-functional teams globally. Experience in change management and a deep understanding of global business practices are essential qualifications for this role.
In collaboration with Emu’s Deployment Management Team, oversee the precise and prompt administration of GST benefit processes, such as leave of absence and status changes, which includes performing monthly audits in Workday to verify data accuracy. Facilitate coordination with Emu Finance and Deployment Management to gather, structure, and verify workforce cost data related to GST, aiding budgeting, monitoring, and reporting efforts. Deliver administrative and coordination support for P&C initiatives affecting GST staff by monitoring deadlines, preserving records, disseminating communications and reminders, and assisting with implementation. Ensure consistent application of GST policies and processes, escalating any deviations, inquiries, or potential risks to senior team members when necessary. Maintain meticulous records and documentation pertaining to GST processes to uphold audit readiness and institutional knowledge.
People Data Management and HRIS Integrity
Ensuring the accuracy, consistency, and security of employee data is a critical responsibility within this role. Maintaining the integrity of Human Resources Information Systems (HRIS) is essential to support data-driven decision-making and compliance with regulatory requirements. This position involves overseeing data entry, validation, and reporting processes to guarantee the reliability of workforce information. Additionally, the role requires collaboration with IT and HR teams to implement system updates, troubleshoot issues, and enhance data governance practices. Strong attention to detail, analytical skills, and proficiency in HRIS platforms are necessary to fulfill these duties effectively.
Perform precise and prompt data entry, updates, and maintenance within HR systems such as Workday, ensuring adherence to defined processes and data quality standards. Conduct routine audits of data integrity, including examining reports and employee files to detect gaps, inconsistencies, or inaccuracies. Identify and escalate data anomalies, collaborating with appropriate stakeholders to facilitate resolution and confirm the completion of necessary corrections. Contribute to the optimization of HR data processes by recording persistent challenges and proposing actionable improvements.
P&C Analytics and Continuous Improvement professionals specialize in enhancing operational efficiency, leveraging data-driven insights to refine risk management and insurance processes. The role demands expertise in property and casualty analytics, proficiency with analytical tools and software, and a commitment to identifying improvement opportunities within workflows and systems. Responsibilities include analyzing claim data, assessing underwriting trends, and proposing strategic solutions to mitigate losses while optimizing performance. Strong analytical skills, problem-solving capabilities, and a results-oriented mindset are essential, along with the ability to collaborate cross-functionally to implement continuous improvement initiatives.
Compile and produce recurring workforce reports, including metrics on attrition, training completion, and vacation tracking, while verifying the accuracy and timeliness of the data. Analyze data outputs to detect fundamental trends, discrepancies, or anomalies, and elevate any concerns for additional review. Monitor and follow up on mandatory training completion, such as Kaya initiatives, by maintaining detailed trackers and coordinating reminder communications with pertinent teams. Ensure dashboards, spreadsheets, and trackers remain precise, intuitive, and readily available. Contribute to continuous process evaluations by providing insights derived from daily system and tool usage. Aid in the execution of process enhancements by revising templates, trackers, and reference materials as instructed.
The role involves overseeing and coordinating all communication strategies and initiatives to ensure consistent messaging and brand alignment. Key responsibilities include developing and executing communication plans, managing internal and external communications, and maintaining the organization’s public image. Collaborating with various departments, the individual will craft press releases, manage social media presence, and serve as the primary spokesperson when necessary. Strong writing and editing skills are essential, along with the ability to handle high-pressure situations and meet tight deadlines. Experience in crisis communication and familiarity with digital communication tools are highly preferred.
Maintain and update P&C data on Rescue Net and other internal systems, ensuring information remains precise, up-to-date, and easily accessible. Develop and manage routine communications, such as training reminders, policy revisions, and critical deadline notifications. Assist with staff engagement and recognition programs by monitoring participation, sending follow-ups, and organizing logistical arrangements. Address or prioritize routine Age-related inquiries, escalating more complex matters to the appropriate team members for resolution.
Provides comprehensive administrative support to ensure efficient office operations, including managing correspondence, scheduling appointments, maintaining records, and coordinating meetings. Handles data entry and filing systems, prepares reports, and assists with budget tracking. Maintains office supplies, orders materials as needed, and ensures compliance with organizational policies. Strong organizational, communication, and multitasking skills are essential, along with proficiency in Microsoft Office Suite and office equipment. Attention to detail, reliability, and the ability to work independently with minimal supervision are required. May also provide reception duties, greet visitors, and direct inquiries appropriately.
Deliver operational coordination and administrative assistance across People & Culture (P&C) initiatives, encompassing scheduling, record-keeping, and progress tracking. Facilitate activities tied to duty of care, gender equality, diversity, and inclusion, as well as other P&C objectives as assigned. Foster seamless cross-team collaboration by maintaining rigorous follow-through on action items and documenting tasks and decisions with precision.
Establishes and maintains collaborative relationships with colleagues, management, and external stakeholders to ensure alignment and effective communication throughout projects and organizational initiatives.
Reports directly to the leadership team within a collaborative framework involving the Director of People and Culture, the Emergency Unit, and the Senior People and Culture Operations Manager.
Internal and external collaborators include the Emu P&C Team, HR Operations Team, Emu Team, CRRD P&C Team, GST Technical Focal Points, and HQ P&C colleagues in specialized technical units such as Benefits and Compensation. Additionally, the role provides active support to over 70 Emergency Unit staff members and 150 remotely based GST staff.
Must have a minimum of 5 years of experience in a similar role, with at least 2 years in a managerial position overseeing teams. A bachelor’s degree in Business Administration, Human Resources, or a related field is required; a master’s degree is preferred. Proficiency in HR software, payroll systems, and Microsoft Office Suite is essential. Strong leadership, communication, and problem-solving skills are necessary. The ability to develop and implement HR policies, manage employee relations, and ensure compliance with labor laws is critical. Experience in talent acquisition, performance management, and employee engagement initiatives is highly desirable. Exceptional organizational and multitasking abilities are expected to handle diverse responsibilities efficiently.
Seeking a candidate with a strong academic background and relevant professional experience. The ideal applicant will possess an advanced degree in a related field, supplemented by several years of hands-on experience in a comparable role. Previous work in a relevant industry or organization is essential, as is familiarity with key methodologies and best practices. Demonstrated success in similar positions will be a significant advantage.
A bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related discipline—or commensurate practical experience—is required.
With a minimum of one to three years of hands-on experience in human resources, payroll and compensation, administrative support, data management, or operational functions, the ideal candidate will bring a strong foundational skill set to the role.
Working in dynamic or globally oriented professional settings can be beneficial.
We seek a candidate with a robust background in technical skills and specialized knowledge pertinent to the role. The ideal applicant should possess proficiency in relevant programming languages, software development methodologies, and system architectures. Additionally, familiarity with industry-standard tools, platforms, and frameworks is essential for success in this position. The role demands a deep understanding of technical principles, problem-solving abilities, and the capacity to apply expertise to complex challenges. Strong analytical skills and attention to detail are also required to ensure high-quality outcomes and efficient troubleshooting.
Requires a practical understanding of HR systems, including but not limited to Workday, or comparable platforms.
Proven ability in data entry, meticulous tracking, and compiling straightforward reports.
Requires strong competency in spreadsheet applications such as Excel or Google Sheets, including tasks like data organization, formula application, and progress monitoring.
Demonstrates a solid grasp of Human Resources and Payroll & Compensation procedures, including employee data management, leave administration, and benefits coordination.
Ensuring a comprehensive understanding of the criticality of maintaining precise and confidential data is essential.
Proficiency in English is mandatory; fluency in Arabic, French, or English is strongly preferred.
Core strengths encompass strategic thinking, problem-solving acumen, and exceptional communication skills, enabling seamless collaboration across teams and stakeholders. Demonstrated adaptability in dynamic environments, coupled with a keen eye for detail, ensures precision and efficiency in project execution. Leadership capabilities, including the ability to inspire and guide teams toward shared objectives, are essential. Proficiency in relevant tools and technologies further enhances operational effectiveness. A commitment to continuous learning and innovation drives ongoing professional growth and organizational success. Strong analytical skills support data-driven decision-making, while a results-oriented mindset fosters accountability and measurable outcomes.
Ensures meticulous attention to detail and precision in handling data, procedures, and administrative responsibilities.
Demonstrates agility in learning and implementing new systems, tools, and methodologies with ease in a fast-paced and evolving work setting.
Strong candidates will demonstrate proficiency in identifying the interdependencies among processes, data, and teams, as well as the capability to identify inconsistencies or gaps in workflows.
Proactively detects potential issues, conducts preliminary root cause analyses, and consults with appropriate parties to facilitate efficient resolution.
Demonstrates strong organizational skills by adeptly handling numerous tasks and competing priorities, consistently delivering on deadlines through strategic planning and diligent follow-through.
Fosters productive working relationships and engages collaboratively with colleagues spanning diverse teams and functions.
Demonstrates exceptional clarity and professionalism in all written and verbal communications, tailoring the approach to suit diverse audiences and contexts.
Demonstrates a commitment to fostering a supportive workplace environment while ensuring an exceptional experience for all users.
Manages confidential data with utmost care and upholds rigorous professional standards.
Thrives in dynamic, evolving, and multifaceted settings while maintaining adaptability and peak performance.
Exhibits a strong enthusiasm for continuous learning and professional growth in the Property & Casualty (P&C) sector, actively seeking opportunities to expand expertise and stay current with industry advancements.
The position requires a remote or flexible work arrangement, with the essential condition of maintaining a reliable internet connection.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
