What You’ll Do
Deliver outstanding client service by serving as the primary liaison for inquiries and status updates.
Oversee a demanding caseload with meticulous attention to detail and dedication.
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Engage with the RingCentral platform and Case case management system on a daily basis as part of routine workflow tasks.
Review and assess outstanding medical records and billing requests to determine their current status and required actions.
Reach out to healthcare providers through telephone conversations or formal written correspondence to establish and maintain professional relationships.
Examine and analyze previously submitted medical documentation to derive accurate conclusions and insights.
Document all interactions with providers, including comprehensive summaries of discussions, decisions made, and any follow-up actions required. Ensure thorough record-keeping for each correspondence to maintain clear communication trails and support accountability. Include key details such as the date, time, participants, and context of each interaction to facilitate accurate tracking and reference.
Establish follow-up schedules and elevate unresolved issues to the designated paralegals for further action.
Responsible for managing electronic documentation and facilitating the timely advancement of cases through the system.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, and a minimum of five years of hands-on experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with expertise in database management and cloud computing platforms. Familiarity with Agile methodologies and DevOps practices is highly desirable. The ideal applicant will demonstrate strong problem-solving abilities, excellent communication skills, and a proven track record of delivering high-quality software solutions. Responsibilities include designing, developing, and maintaining scalable applications, collaborating with cross-functional teams, and ensuring adherence to best practices in coding and deployment.
Professional experience in maintaining and organizing medical records within a legal or healthcare environment is required.
Demonstrated expertise in utilizing RingCentral and Case, or comparable platforms, is essential for success in this role.
Highly developed organizational capabilities and a proven capacity to manage significant call volumes are essential for success in this role.
Exceptional verbal and written communication abilities are essential.
Accomplished in managing multiple priorities while maintaining a high degree of accuracy, with a strong capacity to excel in dynamic and time-sensitive settings.
Demonstrates a strong dedication to maintaining confidentiality and upholding professional standards in all interactions and responsibilities.
Qualifications
BA/BSc/HND
