Our client, a leading on-demand courier service specializing in deliveries facilitated through its mobile app, is seeking a skilled Partner Onboarding Agent to join their team. In this role, the selected candidate will be tasked with supporting both existing and new clients in completing activations and facilitating service upgrades.
Oversee and execute critical duties encompassing team leadership, project management, and cross-functional collaboration to drive operational excellence and strategic objectives. Ensure adherence to company policies and industry regulations while fostering a culture of accountability and continuous improvement. Develop and implement innovative solutions to enhance efficiency, productivity, and overall performance. Monitor key performance indicators (KPIs) and provide data-driven insights to senior leadership to inform decision-making processes. Serve as a liaison between departments to facilitate seamless communication and alignment with organizational goals.
Conducting individual outreach to all prospective partners deemed qualified and providing training on operational procedures for managing their stores.
Providing assistance to partners experiencing on-boarding challenges, such as device malfunctions, difficulties with the web application, or issues with credentials, as reported across all internal communication channels and the Customer,
The team must assess whether there are any prioritized onboarding tasks, particularly those involving partners who have previously been contacted but have opted to delay their onboarding for a specified period.
Overseeing all self-onboarding and communication channels constitutes a key responsibility, ensuring seamless and efficient interaction throughout the process.
After completing training sessions, we activate stores on Salesforce and manage administrative processes in collaboration with our partners.
The administrative team oversees revisions and updates to the menu, ensuring accuracy and completeness of all items displayed. This includes adding new menu options and correcting any existing entries as needed. Responsibilities involve verifying details, coordinating with relevant departments, and maintaining up-to-date records to reflect current offerings.
Deliver essential promotional materials—such as bags, stickers, tablets, or any additional items requested by partnering retailers—when conducting training sessions at new store locations. Additionally, perform any other content-related duties as assigned.
Store Development involves establishing new retail locations, encompassing site selection, lease negotiations, and adherence to brand standards. Responsibilities include project management, ensuring timely and budget-compliant execution, coordinating with architects, contractors, and internal teams, and overseeing construction to meet quality benchmarks. The role demands strong organizational skills, meticulous attention to detail, and the ability to liaise effectively with stakeholders. Proficiency in project management tools and a deep understanding of retail operations are essential.
Reviewing incoming emails to identify and process new activation assignments promptly.
Preparing and finalizing the promotional materials for the designated activations, encompassing both store setup and menu development, is essential to completing the assigned tasks.
Should no new activations occur, a content improvement review will be conducted to verify that the menus of existing stores remain aligned with current standards.
Additional ad-hoc assignments may be required to support Finance, Commercial, and Sales departments in implementing enhancements or addressing corrections.
The ideal candidate should possess a bachelor’s degree in a related field and at least five years of professional experience in the industry. Strong proficiency in project management, financial analysis, and data-driven decision-making is essential. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams. The role demands meticulous attention to detail, problem-solving abilities, and the capacity to work under tight deadlines. Prior experience with specific software or tools may be necessary, depending on the position’s requirements. Additionally, a proven track record of leadership and the ability to mentor junior team members are highly desirable.
A bachelor’s degree in marketing or a closely related discipline is required for this position.
With a minimum of one year of relevant professional experience, candidates should possess a solid foundation in the field.
Proficient in utilizing Microsoft Excel with a strong command of its functions and capabilities is required.
Strong organizational abilities and proficient time management skills are essential for this role.
Excellent verbal and written communication abilities, with a keen focus on active listening and clear articulation of ideas, are essential.
Demonstrates the ability to function effectively both autonomously and as part of a team.
Delivers high-quality results consistently while maintaining efficiency and precision in all tasks.
Applicants fulfilling the specified criteria are invited to submit their applications along with comprehensive CVs, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. Kindly include “Partner Onboarding Agent” in the email subject line and specify your preferred location. It is essential that candidates clearly state both their current and expected salary figures.
Qualifications
BA/BSc/HND , Others
Experience Required
1 year
