Mission
The Contract Management & Liaison function acts as the primary liaison between Member Associations (MA’s) and the International Development Support (IDS) units. This team oversees the complete support delivery process, from initial planning and contract execution to implementation, coordination, and post-delivery follow-up. It ensures Member Associations’ demands are accurately converted into well-defined support requests, secured funding arrangements, and aligned capacity. By maintaining a comprehensive view of MA engagements, the team facilitates seamless coordination across support domains and consistent relationship management. The objective is to provide Members Associations with timely, cohesive, and high-value support while promoting efficient planning, adherence to governance standards, regulatory compliance, and transparent reporting. Additionally, the role aims to cultivate trusted partnerships to advance the broader SOS mission.
The Head of the Contract Management & Liaison (CML) Unit offers strategic guidance, governance oversight, and centralized coordination for IDS contractual engagements throughout the federation. This position spearheads the unified management of strategic support and service agreements, collaborative frameworks, externally funded initiatives, and operational partnership structures involving IDS, Member Associations (MA’s), Promoting & Supporting Associations (SAS), donors, and internal stakeholders.
This role oversees the unified IDS initiative, encompassing Member Association liaison frameworks, coordinated support planning, demand capture methodologies, strategic portfolio governance, operational escalation protocols, and digital contract management systems.
This role serves as a pivotal liaison and relationship management hub within IDS, harmonizing priorities between the federation, IDS, its members, contractual obligations, operational execution, financial viability, and stakeholder interactions. In close collaboration with the IDS Leadership Team, the position delivers strategic advisory to the COO and senior leadership on contracting frameworks, member engagement dynamics, service demand optimization, operational risk mitigation, delivery synchronization, and the long-term sustainability of partnerships across the federation ecosystem.
The position spearheads the advancement of the federation’s unified contract management ecosystem, encompassing governance frameworks, digital solutions, reporting systems, demand capture workflows, support planning coordination, and strategic portfolio oversight.
Oversee and execute a comprehensive range of duties and obligations, ensuring alignment with organizational objectives and operational standards. Lead key initiatives, coordinate cross-functional efforts, and maintain adherence to established policies and procedures. Collaborate with stakeholders to drive project milestones, optimize workflows, and deliver measurable results. Monitor progress, assess performance metrics, and implement corrective actions as needed to uphold efficiency and productivity. Foster a culture of accountability, continuous improvement, and teamwork to achieve long-term success and sustainability.
Strategic leadership and coordination of federation contracting initiatives demand a proactive approach to aligning organizational goals with contractual obligations. This role requires overseeing cross-functional teams, ensuring adherence to procurement policies, and fostering partnerships with external stakeholders. Key responsibilities include negotiating terms, managing bid processes, and maintaining compliance with federal regulations. Candidates must possess strong analytical skills, a comprehensive understanding of contract law, and the ability to drive consensus among diverse stakeholders. Proficiency in contract lifecycle management tools and demonstrated experience in similar roles are essential qualifications.
Offer strategic guidance and oversight to the CML unit, steering its direction with clarity and purpose. Direct and oversee a globally dispersed CML team functioning within an intricate international matrix structure.
Offer strategic leadership, mentoring, and prioritization guidance to MA’s Relationship Advisors, contracting advisors, and coordination personnel while ensuring performance standards are consistently met.
Provide strategic guidance to the COO, Executive Board, and IDS Leadership Team regarding contractual governance, operational coordination, and Member Association relationships.
Foster robust collaboration and alignment among IDS, MA’s, SAS, donors, and internal support systems to ensure cohesive operations and shared objectives.
Deliver comprehensive strategic analyses, prepare insightful briefing materials, conduct thorough risk assessments, and develop detailed scenario models to aid executive decision-making processes.
Contract Portfolio Leadership & Governance
Responsible for overseeing the strategic direction and governance framework of the contract portfolio, ensuring compliance with organizational policies and regulatory standards. Establishes and maintains robust governance structures to mitigate risks, enhance performance, and optimize contract outcomes. Leads cross-functional teams to align contract management processes with business objectives, fostering collaboration between legal, procurement, finance, and operational stakeholders. Monitors contract performance metrics and identifies opportunities for continuous improvement, driving efficiency and cost savings across the portfolio. Develops and implements policies, procedures, and best practices to standardize contract management practices and ensure adherence to industry standards and legal requirements.
Oversee the strategic direction of the IDS agreement portfolio, encompassing Support Domain Agreements (SDA), Cooperation Agreements (CA), Externally Funded Agreements (EFA), and Actual Use Agreements (AU) frameworks.
Effectively coordinate the entire lifecycle of agreements, from initial demand capture through planning, implementation, amendments, monitoring, reporting, and final closure.
Responsible for ensuring adherence to contractual obligations, maintaining regulatory compliance, managing risk exposure, and implementing effective escalation procedures across various agreement types.
Collaborate seamlessly with Legal, Finance, MA IDS Leads, and operational teams to address strategic contractual matters and governance decisions, ensuring alignment and informed decision-making across all parties.
Facilitate the establishment of standardized, streamlined, and continuously enhanced contracting and engagement procedures throughout the IDS organization.
Capture demand, plan services, and coordinate operations efficiently to ensure seamless service delivery and optimal resource utilization.
Lead the coordination of IDS demand capture and support planning initiatives across the federation.
Drive alignment across MA demand forecasts, operational capacity, resource availability, funding projections, and service delivery priorities to support strategic objectives.
Assist in developing scenario plans and operational models to assess funding risks, monitor MA participation trends, and evaluate the sustainability of services.
Guide the optimization of support catalogues, service packages, operational coordination models, and engagement frameworks to enhance efficiency and effectiveness.
Medical Assistants specializing in Liaison & Relationship Management serve as pivotal connectors between healthcare providers, patients, and external stakeholders, ensuring seamless communication and collaboration. They cultivate and sustain strong professional relationships, acting as trusted intermediaries to enhance patient care coordination and streamline operational workflows. Key responsibilities include managing stakeholder interactions, resolving inquiries efficiently, and fostering trust through consistent engagement and transparency. Strong interpersonal skills, problem-solving abilities, and a customer-centric mindset are essential for success in this role, alongside proficiency in relevant healthcare systems and compliance standards.
Spearhead the strategic oversight of relationship management and liaison frameworks, fostering collaboration between IDS and Member Associations across the federation.
Act as the primary senior liaison for National Directors, MA leadership teams, SAS, and critical federation stakeholders, facilitating guidance on IDS services, established support frameworks, and streamlined operational coordination.
Proactively engage, communicate, and follow up with MA’s to maintain continuous relationships throughout the entire process—from support planning and contracting through implementation coordination, escalation management, and post-delivery follow-up.
Support the timely identification and handling of risks related to relationships, operational challenges, funding uncertainties, emerging dissatisfaction trends, and escalation cases that necessitate leadership involvement.
We are seeking a strategic leader to spearhead initiatives in Digital Transformation and Operational Excellence, driving innovation and efficiency across the organization. The ideal candidate will possess a proven track record in leading digital strategies, optimizing operational processes, and implementing cutting-edge technologies to enhance productivity and performance. Responsibilities include developing and executing digital transformation roadmaps, identifying and eliminating inefficiencies, and fostering a culture of continuous improvement. Additionally, the role requires expertise in change management, stakeholder engagement, and cross-functional collaboration to ensure seamless integration of new systems and methodologies. A Bachelor’s degree in Business Administration, Computer Science, or a related field is required, with an advanced degree strongly preferred. Five or more years of progressive experience in digital transformation, operations management, or a similar capacity is essential.
Spearhead the design and implementation of dashboards, Power BI reports, advanced analytics tools, strategic portfolio insights, and management information systems.
Drive forward modernization and digital transformation efforts centered on contract lifecycle management, stakeholder engagement, service monitoring, workflow automation, electronic signature solutions, and reporting frameworks.
Develop and deploy integrated digital platforms to facilitate operational coordination, enforce contract governance, track efforts, and manage portfolios effectively.
Drive operational excellence by enhancing efficiency, simplifying processes, ensuring scalability, and establishing standardization across federation engagement and coordination initiatives.
To uphold safeguarding standards and foster a secure environment, you will be responsible for implementing and maintaining essential safety protocols.
As a representative of SOS Children’s Villages or an affiliated entity, your role involves fostering and sustaining a secure and nurturing environment for staff members, as well as for the children, youth, and adult participants enrolled in our programs. Your responsibilities include:
Demonstrate an unwavering commitment to adhering to the Code of Conduct and continuously evaluate the safeguarding implications inherent in your professional responsibilities.
Engage collaboratively in team meetings to assess potential risks, exchange and implement proactive measures, and develop effective mitigation strategies.
Integrate safeguarding principles into all daily decisions and operational tasks to ensure consistent adherence to best practices and regulatory standards.
Please raise any safeguarding concerns without delay, ensuring full adherence to established protocols.
Champion a values-driven organizational culture, uphold rigorous accountability standards, and enforce a strict zero-tolerance policy toward harm.
Seeking a highly motivated individual to join our team as a [Job Title]. The ideal candidate must possess a bachelor’s degree in [Relevant Field] or a related discipline, along with a minimum of [X] years of experience in [Industry/Field]. Proficiency in [Specific Software/Tool] and strong analytical skills are essential, while familiarity with [Additional Skills/Technologies] is highly desirable. The role demands exceptional communication abilities, both written and verbal, to collaborate effectively across departments.
A bachelor’s degree in Business Administration, International Development, Law, Finance, or a related discipline is required.
A Master’s degree or postgraduate diploma in Contract Management, Procurement, Project Governance, or a related discipline is highly advantageous. Additionally, professional certifications such as Contract Management Certification (CCMP), Procurement certification, or Project Management certification (PMP/PRINCE2) are considered valuable assets.
A minimum of 8 to 10 years of relevant experience is required, with at least 4 years in senior leadership or managerial roles within international NGOs, donor-funded programs, or similar international organizations.
Candidates must possess a strong background in contract management, procurement, office administration, or business administration, ideally within the context of international NGOs or donor-funded initiatives.
Proven ability to develop, negotiate, and oversee contracts in strict accordance with donor mandates and organizational guidelines.
Proven track record in performing compliance assessments, detecting potential risks, and assisting in the implementation of risk mitigation strategies.
Financial coordination duties encompass budget validation and evaluating the cost impacts of contractual decisions.
Proficiency in financial management principles is required, encompassing the evaluation of financial impacts, execution of cost-benefit analyses, and oversight of budgetary considerations tied to contractual decisions.
Proven track record in enhancing risk management frameworks and ensuring audit preparedness, with hands-on experience developing and executing compliance protocols and assisting in contract audit activities.
Proficient in programming languages such as Python, Java, or C++, with a strong grasp of software development principles and methodologies. Experience with web development frameworks like React or Angular, and familiarity with database management systems including SQL and NoSQL. Adept at using version control tools like Git and collaborating on projects through platforms such as GitHub or Bitbucket. Knowledge of cloud services such as AWS or Azure, along with containerization technologies like Docker. Strong problem-solving abilities and a commitment to writing clean, efficient, and maintainable code.
Contract lifecycle management and compliance entails ensuring adherence to regulatory standards throughout each phase of the contract’s existence, from initial drafting to final execution and beyond. This role demands expertise in managing contractual obligations, mitigating risks, and maintaining meticulous documentation to safeguard organizational interests. Candidates should possess a strong background in regulatory frameworks, keen attention to detail, and the ability to navigate complex legal requirements with precision. Responsibilities include overseeing contract negotiations, monitoring compliance milestones, and implementing strategies to optimize contract performance while minimizing exposure to legal and financial risks.
Contract drafting, compilation, and negotiation at an intermediate proficiency level are required. The role involves preparing, organizing, and finalizing contractual agreements while facilitating discussions to reach mutually acceptable terms. Strong attention to detail and proficiency in legal terminology are essential, along with the ability to collaborate effectively with stakeholders to ensure compliance and mitigate risks.
Demonstrates proficiency in facilitating negotiation and resolving disputes within complex, multi-stakeholder settings.
The role involves managing contract amendments and renewal processes at an intermediate level. Responsibilities include reviewing, drafting, and negotiating contract modifications, as well as ensuring timely renewals while maintaining compliance with organizational policies and legal requirements. Strong attention to detail and organizational skills are essential to track deadlines and coordinate with stakeholders. Familiarity with contract management systems and a solid understanding of contract law principles are also required.
You will develop, implement, and oversee compliance and governance frameworks to ensure adherence to regulatory requirements and organizational policies. This role involves assessing risks, designing control measures, and maintaining documentation to support audits and inspections. Additionally, you will collaborate with stakeholders to promote a culture of compliance and provide guidance on best practices. Strong analytical skills, attention to detail, and proficiency in regulatory standards are essential for success in this position.
Proficiency in e-signature and workflow automation tools such as DocuSign and Adobe Sign is required.
We are seeking a candidate who demonstrates strong interpersonal abilities, adaptability, and a collaborative mindset to complement technical expertise. The ideal individual will exhibit exceptional communication skills, both written and verbal, enabling effective interaction with diverse stakeholders. Proven problem-solving capabilities, organizational acumen, and a proactive approach to challenges are essential. Additionally, the ability to work independently while contributing meaningfully to team objectives is required. Adaptability in dynamic environments and a commitment to continuous learning further distinguish top performers in this role.
Excellent communication and interpersonal abilities are required, enabling you to cultivate meaningful relationships and effectively engage with a broad spectrum of stakeholders.
Ensuring meticulous accountability and ownership of all assigned contracts, with a steadfast commitment to precision and strict adherence to compliance standards.
Skilled in conducting intricate negotiations with a high degree of professionalism to drive favorable outcomes in complex discussions.
Strong analytical and problem-solving capabilities are essential to effectively navigate complex and ambiguous challenges.
Accurate attention to detail and strong organizational abilities are essential to ensure precision, adherence to regulations, and punctual completion of tasks.
Proven capability in navigating and collaborating within multicultural environments, coupled with expertise in engaging diverse international teams productively.
Demonstrates flexibility in responding to evolving priorities and shifting demands with agility and efficiency.
Emotional intelligence is essential, encompassing the capacity to perceive, interpret, and appropriately address the viewpoints of others productively.
Results-driven professional with a strong capability to meet established key performance indicators, adhere to specified timelines, and maintain compliance with relevant regulatory or contractual standards.
Ways of working include flexible hours, remote work options, and a collaborative team environment that values open communication. Key responsibilities involve managing projects from initiation to completion, ensuring deadlines are met, and maintaining high-quality standards. Strong organizational skills and the ability to prioritize tasks effectively are essential. The role requires proficiency in relevant software tools and a commitment to continuous learning. Teamwork and adaptability are critical, as the position often involves cross-functional collaboration and problem-solving under dynamic conditions.
Global collaboration and communication involve seamlessly working across borders, cultures, and time zones while ensuring clarity, transparency, and alignment within distributed teams. This requires maintaining open and consistent communication channels, fostering mutual understanding, and promoting collaborative problem-solving to achieve shared objectives.
Collaborating across teams and functions, you’ll partner with colleagues of diverse backgrounds and expertise to integrate perspectives, address challenges through collective problem-solving, and achieve results that support the organization’s strategic objectives.
Effective collaboration in matrix environments requires building strong working relationships across solid and dotted reporting lines through transparent communication, harmonizing priorities with line and functional managers, and clarifying roles, responsibilities, and expectations to facilitate seamless team-wide delivery.
Remaining agile and adaptable is essential, as responsiveness to shifting conditions is required, with the ability to adjust priorities, methods, and collaborative approaches in tandem with evolving project demands, service requirements, or organizational needs.
Ownership and accountability involve assuming full responsibility for completing tasks and initiatives, addressing challenges proactively, and ensuring that commitments, decisions, and actions are fully executed. This includes demonstrating initiative within your role by taking independent action rather than waiting for explicit direction.
To bolster the capabilities and self-governance of member associations, this role involves disseminating critical knowledge, resources, and insights derived from ongoing projects and services, enabling associations to leverage these assets for continuous improvement, enhanced effectiveness, and greater autonomy.
Fostering open and constructive communication through regular feedback and transparent data sharing empowers teams and stakeholders to reflect, grow, and enhance their work and overall impact.
Qualifications
BA/BSc/HND , Diploma , MBA/MSc/MA , Professional Certificate
Experience Required
8 - 10 years
