Job Purpose:
The position serves as the primary liaison for customers, focusing on delivering exceptional service while actively promoting products to both new and existing clients to expand high-value business across asset and liability portfolios. Additionally, the role is responsible for driving revenue streams in alignment with the segment head’s established performance targets.
Accountable for maintaining strong relationships with existing customers and expanding the financial engagement within the assigned portfolio through strategic retention initiatives. Tasked with cultivating the Shariah-compliant financing segment and optimizing the overall Barak ah Banking portfolio across all branch locations.
Oversee a comprehensive array of critical duties encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational objectives. Lead cross-functional teams with exceptional leadership and communication skills, fostering collaboration and driving project success. Develop and implement innovative solutions to optimize efficiency, mitigate risks, and enhance productivity across all departmental functions. Monitor key performance indicators (KPIs) to assess progress, identify trends, and implement corrective measures as needed. Serve as a primary liaison with stakeholders, executives, and external partners to cultivate strong relationships and facilitate seamless communication. Ensure adherence to company policies, industry regulations, and best practices to maintain compliance and uphold organizational integrity.
Prospect and engage with prospective clients, presenting and promoting the bank’s products and services to foster interest and generate business opportunities.
Develop stronger relationships with current clients by identifying opportunities for cross-selling and enhancing their engagement levels.
Organize and lead consistent meetings to cultivate client relationships and broaden professional networks.
Collect essential financial and non-financial documentation necessary for conducting thorough credit assessments.
Formulate and execute strategic initiatives aimed at expanding the designated portfolio’s scope and effectiveness.
Serve as the primary liaison for clients, overseeing account management and ensuring timely responses.
Cultivate and maintain robust client connections while actively participating in events to foster ongoing engagement.
Develop tailored banking solutions that align with clients’ operational requirements and business objectives.
Deliver outstanding client support while educating customers on available investment options.
Deliver findings, present recommendations, and offer compromises as circumstances require.
Manage a broad spectrum of clients, spanning from micro, small, and medium-sized enterprises (MSMEs) to larger small and medium-sized enterprises (SMEs), providing tailored solutions to meet their distinct requirements.
Ensure adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, evaluate financial documents, negotiate contractual terms, and oversee operational processes to optimize service delivery.
A Master’s degree in a relevant field or its equivalent is required for consideration. Candidates must possess a strong academic record and demonstrate a commitment to ongoing professional development. Prior to teaching experience at the university level is highly desirable, particularly in disciplines aligned with the department’s focus. Additionally, applicants should exhibit proficiency in research methodologies and a capacity for scholarly publication.
A bachelor’s degree in a social science discipline or a closely related field is required.
Proficiency in Islamic Banking principles and relevant certifications are required.
Professional Qualifications / Membership to Professional Bodies / Publication:
Possession of relevant professional certifications or affiliations with recognized industry organizations, along with a track record of scholarly or industry-related publications demonstrating expertise and thought leadership in the respective field.
Professional certifications or credentials pertinent to the role are required.
Affiliation with an appropriate professional organization is required.
Minimum of three years of professional experience in a relevant field is required for consideration.
A minimum of four years of pertinent experience within a comparable organizational setting is required.
Proven ability to develop and maintain productive professional relationships, ensuring effective communication and collaboration across diverse teams. Demonstrates strong leadership qualities, including the capacity to inspire and motivate others toward achieving shared objectives. Exhibits excellent organizational skills, with a track record of managing multiple priorities efficiently. Solid problem-solving capabilities, coupled with analytical thinking, to identify innovative solutions and address challenges proactively. Adaptable to changing environments, with a commitment to continuous improvement and professional growth. Familiarity with industry-specific tools, software, and methodologies to enhance productivity and decision-making. Committed to upholding high ethical standards and fostering an inclusive, respectful work culture.
Demonstrates exceptional leadership abilities, guiding teams with clarity and decisiveness to drive organizational success and foster a collaborative work environment.
The ideal candidate must demonstrate exceptional executive disposition, characterized by poise, professionalism, and a strategic approach to leadership in high-pressure environments. They should exhibit strong interpersonal skills, a clear and persuasive communication style, and the ability to maintain composure under tight deadlines. Additionally, the role demands a proactive mindset, ethical judgment, and the capacity to inspire confidence in stakeholders at all levels, alongside a commitment to fostering a collaborative and high-performance culture within the organization.
Uphold the highest standards of ethical conduct and professional honesty in all aspects of your role.
Exceptional verbal and written communication abilities, coupled with strong interpersonal proficiency, are essential.
Professionals must possess comprehensive knowledge of the banking industry, including its operations, regulations, and market dynamics.
Possesses comprehensive knowledge of various banking products and services.
Proven capability to foster and sustain influential connections with key stakeholders is essential.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
4 years
