About the job
A highly motivated and performance-oriented Sales Specialist is needed to enhance sales performance and extend our market reach for ceramic products and sanitary ware. The ideal candidate will be responsible for cultivating and maintaining client relationships, uncovering new business prospects, and ensuring outstanding customer service throughout their designated territory.
Oversee a range of critical duties encompassing strategic planning, team leadership, and operational execution to drive organizational success. Develop and implement policies, procedures, and performance metrics to enhance efficiency and productivity. Collaborate across departments to align goals, resolve challenges, and foster cross-functional synergy. Monitor key performance indicators, analyze trends, and present actionable insights to senior leadership. Ensure compliance with industry regulations, company standards, and ethical guidelines while mitigating risks. Mentor and develop team members through coaching, feedback, and professional growth opportunities. Represent the organization in external engagements, including client meetings, industry events, and stakeholder communications.
Oversee the sales performance of ceramic products and sanitary ware across the designated territory while driving steady revenue growth.
Expand the customer base by identifying and pursuing new opportunities while nurturing and strengthening existing client relationships.
Develop and maintain strong connections with dealers, distributors, and wholesalers to enhance collaboration and business growth.
Explore and develop new avenues for business growth while consistently achieving or surpassing established sales targets and key performance indicators.
Perform comprehensive market research to analyze customer requirements, identify regional demand patterns, and assess competitor strategies.
Collect and evaluate competitor and market intelligence, delivering strategic recommendations to leadership for informed decision-making.
Present product features and benefits while offering clear guidance on installation and maintenance procedures.
Recommend appropriate products that align with each customer’s specific requirements, including color, finish, size, and performance specifications, to ensure optimal satisfaction and suitability.
Accurately prepare quotations, proposals, and order confirmations, and proactively follow up to guarantee punctual delivery and maintain customer satisfaction.
Oversee and organize product displays, merchandising strategies, and showroom presentations to ensure robust brand visibility.
Deliver engaging product demonstrations both within showrooms and at client premises.
Monitor stock levels and collaborate with production departments to address availability, lead time projections, and pending backorders.
Address after-sales concerns with professionalism and efficiency, ensuring timely resolution for all parties involved.
Partner with the marketing team to develop and execute promotional campaigns, product launches, and educational initiatives for both staff and clients.
Work collaboratively with manufacturing and quality control teams to address and resolve any product-related issues.
Ensure meticulous maintenance of sales records, reports, and documentation for managerial evaluation and decision-making.
Maintain adherence to all applicable industry standards, with particular emphasis on sustainability and certification requisites.
Maintain accurate customer account records and proactively follow up on outstanding payments to facilitate prompt collections.
We are seeking a highly motivated individual with a strong academic background in a relevant field and proven professional experience to join our team. The ideal candidate will possess a minimum of [X] years of experience in a similar role, along with specialized skills in [specific skills, e.g., project management, data analysis, etc.]. A bachelor’s degree or higher in [relevant discipline] is required, and advanced certifications or additional qualifications are strongly preferred. The successful applicant will demonstrate exceptional problem-solving abilities, strong communication skills, and the capacity to work collaboratively in a fast-paced environment. Familiarity with [specific tools, software, or frameworks] is essential, and prior experience in [industry-specific area] is highly advantageous.
A Bachelor’s Degree or Diploma in Sales & Marketing, Business Management, Finance/Accounting, or a closely related field is required.
Seeking candidates with 1 to 3 years of demonstrated sales expertise, with a strong preference for those familiar with ceramics, tiles, sanitary ware, or building materials.
Demonstrates a comprehensive knowledge of ceramic products, encompassing their finishes, available sizes, installation techniques, and upkeep needs.
Proven expertise in understanding regional market trends and maintaining strong customer relationships.
Proven expertise in [specific skills mentioned] is essential, along with a strong command of [related tools or methodologies]. Demonstrated proficiency in [specific tasks or responsibilities] is required, coupled with the ability to [specific capability]. Excellent analytical and problem-solving skills are critical, supported by a meticulous attention to detail. Strong communication and interpersonal abilities are necessary to collaborate effectively within cross-functional teams. The ideal candidate will possess a [specific degree or certification], complemented by [X years] of relevant experience in [industry or field]. Additionally, familiarity with [specific software or frameworks] is advantageous, and a commitment to continuous learning is expected.
Proficient English communication abilities are essential for this role.
Exceptional proficiency in negotiation, interpersonal communication, and cultivating professional relationships is required.
Skilled in utilizing Microsoft Office applications, including Word, Excel, and PowerPoint, as well as data analysis tools, is essential.
Seeking candidates with demonstrated proficiency in utilizing Customer Relationship Management systems and various sales tracking applications.
Expertise in analyzing complex situations and determining optimal solutions is essential. The ability to make well-informed, timely decisions is a key requirement for this role.
Maintains a high standard of integrity, professionalism, and accountability in all responsibilities and interactions.
Highly motivated and results-oriented, capable of working autonomously while consistently meeting established targets.
Capable of adapting to a schedule spanning Monday through Saturday and proficient in managing extensive fieldwork requirements.
Should you fulfill the specified criteria and are eager to pursue this role, kindly submit your most recent CV, along with your salary expectations, to hrkisumu@twyfordtile.com. Ensure the subject line of your email reads: “Application – Sales Specialist.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 - 3 years
