Are you driven by a commitment to financial stability while supporting off-grid communities through sustainable energy solutions? Our client, a pioneering solar energy company, is seeking a motivated Debt Collections Intern to become an integral part of their fast-paced team. In this role, you will play a pivotal part in enhancing credit recovery efforts for their pay-as-you-go solar systems, contributing directly to their mission of expanding clean energy access.
Responsibilities
Oversee a diversified portfolio of delinquent accounts with the primary objective of recovering outstanding payments promptly and efficiently.
Develop and implement robust recovery strategies that are fully compliant with the Company’s PAGO credit policy.
Negotiate customized payment arrangements, settlement terms, and final payoff deadlines tailored to clients’ financial circumstances.
Resolve customer inquiries, complaints, and disputes with professionalism and efficiency, ensuring all concerns are addressed promptly and satisfactorily.
Collaborate with sales and technical teams to resolve account-related inquiries and escalate unresolved technical challenges as needed.
When default occurs and all possible recovery methods have been explored without success, initiate the repossession of the Company’s systems.
Review and promptly notify the Finance Manager of any customers experiencing financial distress, including those with outstanding bad debts, deceased accounts, or incapacitation, to facilitate appropriate follow-up procedures.
Monitor daily collection efficiency and generate monthly portfolio performance summaries for review.
Maintain precise records and promptly update customer payment statuses to ensure accuracy.
Facilitate the attainment of monthly collection goals designated by the supervisor to ensure consistent progress and alignment with performance objectives.
Seeking a motivated individual with a strong proficiency in project management, exceptional communication skills, and the ability to work collaboratively in a fast-paced environment. The ideal candidate must have at least three years of experience in a related field, a bachelor’s degree in business administration, computer science, or a related discipline, and a proven track record of delivering projects on time and within budget. Responsibilities include overseeing project timelines, coordinating team activities, ensuring adherence to company policies, and maintaining clear and consistent communication with stakeholders. Familiarity with agile methodologies, proficiency in Microsoft Office Suite, and strong problem-solving abilities are essential.
A degree in finance, Credit Management, Business Administration, or a related business discipline is required.
Demonstrated expertise in utilizing the Microsoft Office Suite, with a strong emphasis on advanced proficiency in Microsoft Excel.
Familiarity with mobile money systems and PAGO repayment frameworks is beneficial.
Possesses exceptional ability to negotiate effectively and establish strong interpersonal relationships. Demonstrates proficiency in communication and conflict resolution to achieve mutually beneficial outcomes.
High emotional intelligence and a consistently professional demeanor are essential when engaging with clients.
Exceptional proficiency in analyzing complex issues and making well-informed decisions efficiently.
Demonstrates the capacity to operate autonomously while fulfilling established objectives with minimal oversight.
Meticulous attention to detail is essential, supported by strong proficiency in maintaining accurate records and delivering clear, comprehensive reports.
Proactive and resilient professional who excels in collaborative environments.
Qualifications
BA/BSc/HND , Diploma
