Job Summary
We will ensure operational support for underwriting processes, serving as the primary liaison between the underwriting team and customers to guarantee seamless end-to-end service delivery. Maintaining a strong proficiency with key stakeholders is essential to meet work objectives and uphold all established governance and control standards throughout the process.
We are seeking a highly motivated individual to join our team in the capacity of a [Job Title]. The successful candidate will be responsible for overseeing [specific duties], while also collaborating with cross-functional teams to [key objective]. Qualifications include a minimum of [X] years of experience in [relevant field], proficiency in [specific tools/software], and exceptional problem-solving abilities. Additional requirements consist of strong communication skills, the capacity to work under pressure, and a dedication to delivering high-quality results. This role involves [specific responsibilities], alongside [other duties], and offers an opportunity to contribute meaningfully to [company goal/mission].
Renewal notifications, including all pertinent terms, must be dispatched precisely 60 days prior to the renewal date.
Ensure the timely issuance of policy documents in accordance with set turnaround time (TAT) requirements.
Provides the claims department with the necessary documentation and information promptly to facilitate efficient processing.
Review and oversee critical pricing proposals to ensure accuracy, compliance, and alignment with business objectives. Handle the end-to-end management of substantial quotation requests, verifying all details and maintaining documentation standards. Monitor progress and resolve any discrepancies to support timely and effective decision-making.
We are responsible for maintaining strong relationships with our current client base to foster long-term loyalty and minimize account turnover. This role involves implementing strategies to enhance customer satisfaction, addressing any concerns promptly, and identifying opportunities for account growth. By actively monitoring account health and engagement metrics, we proactively mitigate risks that could lead to account cancellation or reduced usage, ultimately strengthening our market position.
Provide support to the credit control team by performing various administrative and analytical tasks, including the tracking of outstanding invoices, coordinating with clients regarding overdue payments, and maintaining accurate records of credit transactions. Ensure compliance with established credit policies and procedures while assisting in the preparation of reports for management review. Strong attention to detail, proficiency in basic accounting principles, and effective communication skills are essential for this role.
Direct responsibility includes managing the retention portfolio in strict alignment with established business strategies.
By mitigating risk through comprehensive assessments and thorough analysis, we prioritize loss prevention while proposing strategic policy solutions.
Evaluating potential portfolio risks stemming from clients’ operational practices, underwriting inquiries, or fraud vulnerabilities.
Collaborating with internal stakeholders is essential to developing and executing marketing strategies aimed at achieving market penetration and driving business growth.
Responsibilities include assessing and evaluating new or renewal business submissions to determine acceptance or denial, ensuring all pertinent information is thoroughly reviewed.
Address customer escalations promptly, taking initiative to resolve issues before they intensify.
Through strategic partnerships with diverse distribution networks, including insurance brokers, agents, and bancassurance channels, this role focuses on expanding service accessibility and client reach to drive sustainable growth.
Consulting with clients, agents, and brokers to finalize terms of coverage, pricing, and service provisions.
Analyzing group and individual renewal rates involves assessing customer data, including background, industry, and demographic details, to derive meaningful insights.
Delivering exceptional support to facilitate the thorough review, categorization, and evaluation of applications.
Providing courteous and prompt assistance to customers, adeptly resolving complex issues with professionalism and confidence.
Education and Experience Required: A Bachelor’s degree in Computer Science, Information Technology, or a related field is essential. A minimum of five years of experience in software development, with at least two years in a leadership or mentoring role, is required. Familiarity with agile methodologies, cloud services, and DevOps practices is also necessary. Prior experience in system architecture design and implementation is preferred.
A bachelor’s degree in a discipline such as insurance or business is required.
Progress in Insurance Professional Qualification necessitates a comprehensive grasp of insurance principles, regulatory frameworks, and risk management strategies. Candidates should possess a relevant academic background, such as a degree in finance, business administration, or a related field, complemented by specialized certifications like the Chartered Property Casualty Underwriter (CPCU) or equivalent credentials. Practical experience in insurance operations, underwriting, claims processing, or actuarial science is highly advantageous. Strong analytical abilities, meticulous attention to detail, and proficient communication skills are essential for interpreting complex policies and advising clients effectively. Familiarity with industry-specific software and adherence to ethical standards further enhance professional competence in this dynamic field.
A minimum of three years of hands-on underwriting experience is required for consideration.
Education
Holders of the Further Education and Training Certificate (ETC) in Business, Commerce, and Management Studies are required for this position.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years
