Spearheading the development and execution of strategic initiatives, this role encompasses a broad spectrum of duties designed to enhance operational efficiency and drive organizational growth. Key responsibilities involve collaborating with cross-functional teams to identify and implement process improvements, overseeing project timelines and deliverables, and ensuring adherence to company policies and regulatory standards. The position also requires analyzing data to generate actionable insights, fostering innovation through continuous improvement, and maintaining robust communication channels with stakeholders at all levels. Additionally, the role demands proactive problem-solving, adaptability in dynamic environments, and a commitment to achieving measurable outcomes aligned with business objectives.
Develop enduring client relationships by thoroughly comprehending their supply chain obstacles while fostering robust connections with both current and prospective customers.
Serve as the main liaison for customer inquiries, maintaining prompt and impactful communication regarding key trends, rate adjustments, and policy updates for your designated accounts.
The sales team provides regular reports and feedback regarding opportunities, as well as the fulfillment of Ocean and Landside contracts, facilitating a continuous communication loop.
Consistently evaluate customer advancement toward their defined objectives while ensuring the achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Client engagement involves collaborating with the Sales team to conduct customer visits and interactions, thereby gaining insight into their business operations and specific requirements to provide tailored support.
As a customer advocate, your role involves promptly addressing customer needs and resolving account issues by utilizing available company resources effectively.
Oversee the allocation process and engage with customers to verify compliance with their commitments.
Oversee the tender preparation and contracting procedures while collaborating closely with the Tender Contract Management (TCM) team to deliver a thorough and competitive proposal to clients.
Coordinate the L&S Quoting and Contracting process by collaborating with all relevant stakeholders to ensure alignment and timely execution.
Ensure prompt contract renewals and effective contract administration.
Provide comprehensive support to customers, guiding them seamlessly from contract management to evaluating their performance and ensuring their satisfaction.
Oversee the distribution and execution of contract fulfillment procedures, both internally and externally.
Collaborate on resolving issues and advance transactional initiatives to achieve One Team Sales (ITS) objectives.
Ensuring high levels of customer satisfaction is a priority, which involves actively following up with customers and implementing initiatives to enhance their experience.
As part of this role, you will engage directly with clients through on-site visits to gain a deep understanding of their business operations and specific needs, enabling you to provide tailored support and solutions.
The designated Learning and Development Specialist for the Sales team will drive initiatives focused on enhancing team capabilities and performance. This role involves designing, implementing, and evaluating training programs tailored to the Sales department’s needs. The position requires close collaboration with Sales leadership to identify skill gaps, develop targeted learning solutions, and measure the impact of training on business outcomes. Additionally, the role will oversee the onboarding process for new Sales team members, ensuring they acquire the necessary product knowledge, sales techniques, and company-specific skills to succeed in their roles.
WHO WE ARE LOOKING FOR:
Someone with:
We seek candidates with a minimum of three to five years of hands-on experience in customer service, logistics, or freight forwarding.
With a track record of successfully overseeing complete shipment operations and maintaining strong customer relationships, you bring valuable expertise to this role. Your experience includes the full lifecycle of logistics management, from initial planning to final delivery, while ensuring client satisfaction remains a top priority. Demonstrated ability to coordinate complex supply chains and foster enduring partnerships with customers will be essential.
Experienced in managing intricate client accounts and high-priority escalations with a focus on resolution and customer satisfaction.
Seasoned professionals with a track record in commercial logistics roles are sought, particularly those who have spearheaded solutions within the Reefer and FMCG sectors.
Experienced in cultivating and closing business-to-business sales, with a focus on industries such as shipping, logistics, or transportation.
Proficient in consultative and value-driven selling methodologies, as well as solution-focused approaches.
Demonstrated ability to work autonomously and drive initiatives forward with an enterprising attitude and unwavering dedication.
Demonstrates expertise in clearly communicating the benefits of integrated solutions by seamlessly combining Maersk’s diverse range of products and services to drive measurable value for clients.
Seasoned professionals with a strong background in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors are encouraged to apply.
With a steadfast commitment to continuous improvement, candidates should demonstrate an unwavering dedication to enhancing processes, systems, and outcomes. This role requires an individual who actively seeks opportunities to refine workflows, eliminate inefficiencies, and drive measurable progress through innovative solutions. The ideal applicant will possess the ability to analyze performance data, identify areas for enhancement, and implement sustainable improvements that align with organizational goals. Collaboration and adaptability are essential, as the position involves working across teams to foster a culture of excellence and incremental advancement.
Proven ability to communicate effectively and resolve issues efficiently is essential.
A dynamic professional who thrives in autonomous settings while demonstrating strong collaborative skills to contribute effectively within team environments.
Analytical abilities of a high degree are essential for this position.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
