Oversee the full scope of daily operations, ensuring adherence to established protocols and standards. Develop and implement strategic initiatives to enhance productivity and efficiency across all departments. Lead cross-functional teams, fostering collaboration and driving project completion within defined timelines. Monitor performance metrics, identifying areas for improvement and implementing corrective measures as necessary. Serve as the primary liaison between senior management and staff, facilitating clear communication and alignment with organizational goals. Maintain compliance with industry regulations and internal policies, mitigating risks and upholding accountability.
To uphold adherence to customer acquisition and onboarding protocols, including Know Your Customer (KYC) requirements and customer education initiatives for top-up procedures.
Partners with the Line Manager to design, implement, and track sales initiatives within the designated territory.
Ensure strict compliance with Service Level Agreements (SLAs) throughout the stages of acquisition and onboarding processes.
Devices must be retrieved from customers who fail to comply with established policies or contractual obligations.
Deliver initial-level assistance by conducting on-site diagnostics and resolving customer issues directly.
Escalation of customer issues that remain unresolved at the initial support level is required, ensuring prompt attention to complex or persistent concerns before they escalate further.
Network problems must be escalated promptly and effectively to ensure minimal disruption to operations. This involves identifying the severity of the issue, documenting all relevant details, and communicating with the appropriate teams to facilitate a swift resolution. Responsibilities include monitoring network performance, analyzing incident reports, and coordinating with IT support and management to implement corrective measures. Strong problem-solving skills and the ability to work under pressure are essential, as is clear communication to keep stakeholders informed throughout the process.
The daily compilation and analysis of goal attainment metrics are required.
Conduct comprehensive monthly analysis to identify and monitor key trends across designated markets, ensuring strategic insights are consistently captured and evaluated for actionable decision-making.
Develop weekly dashboard reports for executive review meetings to facilitate data-driven decision-making processes.
As needed, you will compile ad-hoc reports to provide timely insights and support decision-making processes.
Track and analyze competitor actions, providing detailed reports on their strategies and market movements.
Deliver strategic customer insights and recommend tailored products or services that effectively address their specific needs and preferences.
Devise and implement localized marketing campaigns, including road shows, estate storms, and mall activations.
Seeking a highly motivated and skilled individual with a strong background in [specific field] to join our dynamic team. The ideal candidate must possess a minimum of [X] years of relevant experience in [specific tasks/roles], along with a proven track record of [specific achievements or skills]. Proficiency in [specific tools, software, or methodologies] is essential, and familiarity with industry standards and best practices is required. Excellent communication and problem-solving abilities are a must, as the role involves [specific responsibilities]. A degree in [relevant field] or equivalent experience is preferred. The successful applicant will be responsible for [specific tasks], contributing to [specific goals or projects], and collaborating with cross-functional teams to achieve organizational objectives.
Graduate degree or Diploma of Business Administration or any equivalent qualification.
Proficiency in telecommunications and fixed wireless trends offers a valuable edge.
With a minimum of one year of experience in outside sales—ideally within the telecommunications sector—this role is also open to candidates from adjacent industries.
Commercial awareness involves comprehending the competitive environment, available products, service offerings, and commission structures with precision and strategic insight.
Requires a strong proficiency in technology, with a deep understanding of solutions spanning across both 5G and Fixed Wireless Services.
Adaptability and a strong capacity to meet ambitious objectives under pressure are essential for success in this role. Candidates must demonstrate resilience and the drive to consistently achieve targets that push beyond conventional expectations.
Driven by a robust entrepreneurial mindset, the ideal candidate will exhibit a natural proclivity for innovation, initiative, and proactive problem-solving. This individual will thrive in dynamic environments, consistently seeking opportunities to create value, drive growth, and embrace calculated risks to achieve strategic objectives. The role demands a self-motivated professional capable of navigating ambiguity with resilience and turning visionary ideas into actionable results.
We request your application to be submitted through our established method. Ensure all required documents and details are provided accurately. Kindly adhere to the submission guidelines for a smooth processing of your application.
Please submit your CV to talentsourcing@sheerlogicltd.com by 4 June 2026, explicitly specifying your preferred location.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
