Job Summary
Operational support will be provided for underwriting processes, serving as the designated liaison between the underwriting team and customers to ensure seamless, end-to-end service delivery. Maintaining a strong working relationship with key stakeholders is essential to achieve project objectives and uphold compliance with all established governance and control standards throughout the workflow.
Job Description
Renewal notices, including the relevant terms, are dispatched 60 days prior to the renewal date.
Policy documents must be issued within the designated turnaround time to ensure compliance with established timelines and service-level agreements.
Provide the necessary documentation and details to the claims department without delay, ensuring prompt support for all claims-related processes.
Review and oversee high-value proposals to ensure accuracy, compliance, and strategic alignment with organizational objectives. Monitor the entire quotation lifecycle, from initial draft to final approval, while maintaining meticulous attention to detail and adherence to established pricing guidelines.
Maintain and strengthen relationships with current clients to foster long-term partnerships and minimize account turnover.
Support the credit control team by performing essential administrative tasks such as monitoring outstanding accounts, processing payment reminders, and maintaining accurate financial records to ensure timely collections and compliance with company policies.
Responsible for managing the retention portfolio in alignment with the organization’s strategic objectives.
By evaluating potential risks and analyzing data, this role focuses on mitigating losses through strategic interventions and the development of robust policy frameworks. The position involves thorough risk assessments, detailed analytical reviews, and the formulation of targeted solutions to enhance organizational resilience and minimize financial exposure.
Analyzing potential portfolio risks stemming from clients’ operational practices, underwriting assessments, or fraud vulnerabilities constitutes a key responsibility.
Collaborating with internal stakeholders is essential to develop and execute marketing strategies that drive market penetration and support overall business growth objectives.
Evaluating new or renewal business by meticulously examining all provided information before determining whether to approve, deny, or accept each submission.
Respond promptly and effectively to customer escalations, ensuring timely resolution and maintaining high levels of satisfaction.
Through strategic partnerships with multiple distribution channels—including insurance brokers, agents, and bancassurance—you will drive revenue growth by expanding service accessibility and enhancing client reach through collaborative engagements.
We engage in discussions with clients, agents, and brokers to negotiate terms related to coverage, pricing, and service delivery.
Analyzing group and individual renewal rates involves assessing customers’ background, industry, and demographic information to derive meaningful insights.
Delivering exceptional support to facilitate the thorough review, classification, and evaluation of applications.
Providing courteous and prompt assistance to customers, adeptly managing difficult scenarios with professionalism.
A bachelor’s degree in a relevant field is required, along with a minimum of three years of professional experience in a similar role. Candidates must demonstrate proficiency in project management and possess excellent communication skills. Prior experience in a leadership position is highly desirable, as is familiarity with industry-specific software and tools.
A bachelor’s degree in insurance or a related business discipline is required for this position.
Progress in Insurance Professional Qualification involves acquiring advanced expertise and credentials in the insurance sector. Candidates must possess a relevant degree in fields such as finance, business administration, or risk management, along with professional certifications like Chartered Property Casualty Underwriter (CPCU) or Certified Insurance Counselor (CIC). Additionally, at least three years of hands-on experience in insurance operations, underwriting, claims processing, or related areas is required. Responsibilities include developing and implementing risk assessment strategies, ensuring compliance with regulatory standards, managing client relationships, and fostering continuous professional development within the organization. Strong analytical skills, attention to detail, and the ability to communicate complex concepts effectively are essential for success in this role.
With a minimum of three years of practical experience in the field of underwriting, candidates are expected to demonstrate a solid foundation in evaluating and assessing risk.
Requires a Bachelor’s degree or higher in a relevant discipline, with candidates holding advanced degrees viewed favorably. Demonstrates a strong academic background and a commitment to continuous learning through professional development opportunities.
A ETC (Further Education and Training Certificate) in Business, Commerce, and Management Studies is required.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years
