We extend a warm welcome to customers and provide them with attentive, professional assistance.
We assist customers in identifying the most appropriate smartphones, accessories, and gadgets that align with their specific requirements and preferences.
Interpret product attributes, including functionalities, technical details, performance benchmarks, guarantee terms, and special offers to ensure customers grasp the full value and capabilities of the items.
We aim to enhance customer value by promoting accessories, offering protection plans, and presenting complementary products to increase overall sales opportunities.
Strive consistently to meet established sales quotas on a daily, weekly, and monthly basis to drive revenue growth and ensure sustained performance.
Respond promptly to customer inquiries and follow up diligently on leads to ensure timely resolution and maintain engagement.
Address customer complaints with a high level of professionalism, ensuring timely resolution or escalation when appropriate to deliver optimal outcomes.
Ensure the shop remains consistently clean and well-organized at all times.
Ensure that all products are correctly arranged on shelves and clearly marked with accurate pricing to facilitate customer accessibility and satisfaction.
Oversee inventory quantities and promptly notify management when supplies are running low to ensure timely replenishment and operational continuity.
Provide support for inventory tracking and stock reconciliation efforts to maintain accurate records and optimize supply levels.
Ensure that all demonstration devices are operating correctly and reliably at all times.
Assist with the execution of daily opening and closing routines to ensure operational readiness and security.
Respond to customer inquiries received via phone, email, and live chat, ensuring prompt and accurate resolutions to their concerns. Address questions regarding products, services, billing, and technical issues, while maintaining a professional and courteous demeanor throughout each interaction.
We are seeking a highly skilled and motivated WhatsApp specialist to join our team, responsible for managing and optimizing our presence on the popular messaging platform. The ideal candidate will have a strong background in digital communication strategies, with a proven track record of leveraging WhatsApp for customer engagement, support, and marketing initiatives. Key responsibilities include developing and implementing WhatsApp-based strategies to enhance user interaction, overseeing account management, and ensuring compliance with platform policies. The role requires expertise in automation tools, data analysis, and multilingual communication to effectively engage diverse audiences. Additionally, the candidate must possess exceptional problem-solving skills, a customer-centric approach, and the ability to collaborate with cross-functional teams to drive measurable results. Fluency in English and another language is preferred, along with a minimum of three years of relevant experience in digital marketing or customer support within a fast-paced environment.
We’re seeking a skilled Instagram Specialist to manage and grow our brand’s presence on the platform. The ideal candidate will have at least three years of hands-on experience in social media management, with a strong focus on Instagram, and a proven track record of increasing engagement and follower growth. Responsibilities include creating and curating high-quality content, developing and executing strategic content calendars, and analyzing performance metrics to refine our approach. Proficiency in Instagram’s algorithm, trends, and advertising tools is essential, as is the ability to collaborate with cross-functional teams to align content with broader marketing initiatives. A creative mindset, attention to detail, and data-driven decision-making are must-haves for this role.
We are seeking a skilled professional to join our team at Facebook, where you will contribute to building and enhancing our global platform that connects billions of users worldwide. Responsibilities include developing innovative solutions, collaborating with cross-functional teams to improve user experience, and ensuring the platform’s scalability, security, and reliability. The ideal candidate will have a strong background in software engineering, with expertise in at least one programming language such as Python, Java, or C++. A bachelor’s degree in computer science or a related field is required, and prior experience in large-scale systems or social media platforms is highly preferred. Additionally, proficiency in data analysis, problem-solving, and effective communication skills are essential to thrive in this dynamic environment.
Handles incoming and outgoing telephone communications and text messages, ensuring prompt and professional responses while maintaining accurate records of all interactions for future reference and compliance purposes.
Provide support for the fulfillment of online orders and ensure timely customer follow-ups.
Produce concise product videos or content as needed.
Foster the acquisition of client feedback and recommendations to enhance brand reputation and customer acquisition strategies.
Accurately issue invoices and receipts to guarantee precise financial documentation.
Adhere to established organizational policies and operational protocols to ensure compliance and maintain consistency in all operational activities.
Interested and eligible applicants are encouraged to submit their updated CVs via email to Jobs@techzone.co.ke, with the job title clearly stated in the subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
