This role is designed to fulfill a specific organizational function, with a primary focus on achieving key objectives through strategic execution of duties. The incumbent will be responsible for overseeing critical operations, ensuring alignment with company goals, and contributing to the overall efficiency and success of the department. Key responsibilities include managing projects, collaborating with cross-functional teams, and maintaining high standards of performance. Additionally, the position requires adherence to established protocols, proactive problem-solving, and continuous improvement of processes. Candidates must possess relevant qualifications, prior experience in a similar capacity, and the ability to meet the outlined job requirements consistently.
Reporting to the Relationship Manager Business, the Relationship Officer – Biashara Banking has the responsibility to manage and coordinate all the Micro businesses under him/her to ensure the bank goals and objectives are achieved.
Oversee a range of critical tasks, including managing project timelines, coordinating team efforts, and ensuring adherence to company standards. Conduct regular performance evaluations to identify strengths and areas for improvement, providing constructive feedback to foster professional development. Collaborate with cross-functional teams to align objectives, troubleshoot challenges, and implement solutions that drive operational efficiency. Monitor departmental budgets, track expenditures, and report financial performance to senior leadership. Develop and execute strategic plans to enhance productivity, streamline workflows, and achieve organizational goals. Maintain open communication channels to address concerns, clarify expectations, and promote a positive work environment. Ensure compliance with industry regulations, internal policies, and quality assurance protocols.
Facilitating seamless onboarding processes and cultivating robust customer relationships represent key responsibilities within this role. This entails guiding new clients through their initial setup, ensuring they derive maximum value from the product or service while addressing any inquiries or challenges promptly. Additionally, the position involves maintaining ongoing communication to foster long-term engagement, addressing feedback, and resolving escalated issues to uphold customer satisfaction and retention.
Responsibilities include enrolling retailers and customers within diverse Ecosystem value chains and digital platforms, such as WE and the JAZZY APP.
Prospect and onboard new clients to expand the customer base.
Engage in proactive outreach initiatives and cultivate enduring partnerships with clients to enhance retention rates.
Leverage current collaborations to broaden the customer network.
Loan Processing and Compliance:
Assist clients throughout the loan application procedure by conducting business and home visits to confirm financial details and collateral.
Facilitate prompt loan approvals and timely disbursements in alignment with established SLAs to uphold operational efficiency and customer satisfaction.
Prepare and submit client requests for approval while overseeing security compliance and fund disbursement.
Initiate recovery processes for overdue accounts.
Duties involve developing and executing marketing strategies, identifying and targeting potential customers, and driving brand awareness to increase sales performance. Responsibilities include conducting market research to analyze trends, crafting compelling promotional campaigns, and collaborating with sales teams to optimize lead generation and conversion rates. Additionally, the role requires monitoring campaign effectiveness, adjusting tactics as needed, and maintaining strong relationships with clients to ensure satisfaction and retention. Proficiency in digital marketing tools, data analysis, and customer relationship management systems is essential, along with excellent communication and strategic planning skills.
Execute marketing initiatives to acquire and onboard new customers.
Cross-sell and upsell various banking products to enhance customer relationships and drive revenue growth.
Develop and nurture strategic partnerships by capitalizing on existing connections to foster ecosystem growth.
Ensures strict compliance with established training protocols and organizational policies, fostering a culture of accountability and consistency across all operational activities.
The team is responsible for educating branch staff on Bashar Banking lending policies, processes, and the latest product offerings.
Oversee adherence to established credit policies and serve as the primary steward of the bank’s policy framework within the branch.
You will be responsible for delivering exceptional customer service and technical support, addressing inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction. This role involves handling a variety of customer interactions, including phone calls, emails, and live chats, while maintaining a professional and courteous demeanor. Additionally, you will collaborate with cross-functional teams to identify recurring problems, provide feedback for process improvements, and contribute to the development of customer-centric solutions. Strong communication skills, patience, and a problem-solving mindset are essential to excel in this position.
Deliver exceptional customer service while expediting loan procedures and responding promptly to loan applications.
Collaborate effectively with both internal and external stakeholders within the branch setting.
Promote client participation in financial literacy programs and instruct them on accurate record-keeping practices.
Portfolio and Relationship Management: Oversees the strategic stewardship of client portfolios and cultivates enduring partnerships to enhance value delivery. This role involves meticulous monitoring of asset performance, proactive engagement with stakeholders, and alignment of investment strategies with client objectives. Responsibilities include analyzing market trends, optimizing portfolio allocations, and ensuring adherence to compliance standards while fostering trust and long-term collaboration.
Develop and maintain a modernized portfolio management toolkit to ensure streamlined and effective customer follow-up.
Perform post-disbursement site evaluations and establish comprehensive customer baselines.
Responsible for managing deposit mobilization initiatives and ensuring accurate documentation of all transactions and account activities to maintain compliance with regulatory standards and internal policies.
Drive deposit acquisition initiatives to meet and exceed organizational targets by systematically engaging with potential and existing customers across various channels, utilizing innovative strategies to attract and retain deposits. Develop and implement customized plans to optimize deposit growth, ensuring alignment with the bank’s financial objectives and market conditions. Collaborate with internal teams—including sales, marketing, and customer service—to enhance deposit offerings and improve customer satisfaction. Monitor performance metrics, analyze trends, and adjust tactics as needed to maximize deposit mobilization while maintaining compliance with regulatory standards.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, along with three to five years of experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with familiarity with frameworks like Spring or Django. Strong problem-solving skills and the ability to work collaboratively in a fast-paced environment are required. Responsibilities include designing, developing, and maintaining software applications, as well as troubleshooting issues and optimizing performance. Additionally, the role demands effective communication to bridge technical and non-technical stakeholders.
Candidates should possess a university degree, preferably in Education, Social Sciences, or a Business-related discipline.
Achieved an overall average grade of C+ in the Kenya Certificate of Secondary Education (GCSE).
With a minimum of three to four years of hands-on experience in the financial services industry—ideally in a client-facing sales capacity—you bring a proven track record of navigating complex financial products and building trusted client relationships.
Experience in the microfinance sector would be a valuable asset.
A proven track record in project management is essential, with experience in monitoring and evaluation being a valuable asset.
Demonstrates a remarkable level of innovative thinking, originality, and adaptability in problem-solving.
Proven expertise in cultivating strong business relationships and executing effective negotiation strategies to finalize agreements.
Capable of formulating, organizing, and carrying out initiatives in strict alignment with established business strategies.
Proven ability to communicate effectively with diverse stakeholders and resolve conflicts constructively.
Able to provide effective training and coaching with expertise.
Exceptional ability to communicate clearly, deliver compelling presentations, and negotiate effectively is essential for this role.
Demonstrates exceptional proficiency in analytical reasoning and the ability to effectively resolve complex challenges.
Qualifications
BA/BSc/HND , KCSE
Experience Required
3 - 4 years
