Oversee daily operations to ensure seamless productivity and alignment with organizational objectives. Develop and implement strategic plans that drive growth and enhance operational efficiency. Monitor performance metrics and provide data-driven insights to optimize workflows and resource allocation. Collaborate closely with cross-functional teams to foster innovation and execute projects with precision. Serve as a key liaison between executive leadership and staff, ensuring clear communication and adherence to company policies. Maintain compliance with industry regulations and standards while mitigating risks across all operational activities. Mentor team members to cultivate leadership skills and promote a culture of accountability and continuous improvement.
Develop enduring collaborations with clients by comprehensively addressing their supply chain obstacles while cultivating robust connections with both current and prospective customers.
Serve as the primary liaison for customer inquiries, maintaining prompt and efficient communication regarding notable trends, rate adjustments, and policy updates for your designated accounts.
The sales team provides regular reports and feedback on opportunities, as well as the fulfillment status of Ocean and Landside contracts.
Consistently evaluate customer advancement toward their defined objectives while ensuring the achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Support Sales teams by actively engaging with clients through on-site visits and interactions to gain a comprehensive understanding of their business operations and specific requirements, thereby enabling tailored solutions to address their needs effectively.
In this customer advocate role, prioritize the timely resolution of account issues while ensuring all customer needs are fulfilled, drawing on internal resources as necessary.
Oversee the allocation process and collaborate with clients to confirm the fulfillment of their commitments.
Oversee the tender administration and contracting procedures while collaborating with Tender Contract Management (TCM) to finalize and deliver a thorough, competitive proposal to clients.
Coordinate the L&S Quoting and Contracting process in collaboration with key stakeholders to ensure alignment and efficiency.
Timely contract renewals & contract management.
Connect with customers throughout the entire process—from contract management to ensuring their performance and satisfaction.
Oversee the allocation process for contract fulfillment, both internally and externally.
Support in issue resolution and drive transactional efforts toward OTS (One Team Sales).
Maintaining and enhancing customer satisfaction remains a key focus, achieved through proactive follow-up initiatives and strategic measures.
Client-facing responsibilities encompass conducting on-site visits to thoroughly assess customer operations, identify their distinct needs, and develop tailored solutions to effectively support their business objectives.
The designated Learning and Development Specialist for the Sales team will drive initiatives aimed at enhancing team capabilities through targeted training and development programs. This role involves identifying skill gaps, designing engaging learning experiences, and implementing strategies to improve sales performance across the organization. Responsibilities include assessing training needs, collaborating with sales leadership, and measuring the effectiveness of development initiatives to ensure measurable impact on sales outcomes.
WHO WE ARE LOOKING FOR:
Someone with:
Requires a minimum of three to five years of hands-on experience in customer service, logistics operations, or freight forwarding operations.
Demonstrated success in overseeing comprehensive shipment operations from initiation to completion, along with cultivating and maintaining strong customer relationships.
Seasoned in managing intricate accounts and high-priority escalations with a track record of resolving challenging customer issues efficiently. Proven ability to navigate complex account scenarios, ensuring timely and satisfactory resolutions while maintaining strong client relationships.
Experienced professionals with a strong track record in commercial logistics roles are sought, particularly those with expertise in designing tailored solutions for customers in the Reefer and FMCG sectors.
Accomplished professional with a demonstrated history of success in B2B sales, with a preference for roles within the shipping, logistics, or transportation sectors.
Proficient in consultative and value-driven sales methodologies, with a strong emphasis on delivering tailored solutions to meet client needs.
Independent initiative, coupled with an entrepreneurial approach and unwavering dedication, is essential for success in this role.
Proficiency in clearly conveying the benefits of integrated solutions that combine Maersk’s diverse products and services is essential. Candidates must demonstrate an aptitude for identifying and articulating the value these combined offerings deliver to clients.
Seasoned professionals with a background in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors are encouraged to apply.
A proven commitment to ongoing enhancement and operational excellence is essential.
Proven ability to communicate effectively and resolve issues efficiently.
A proactive self-starter with a strong sense of independence, complemented by the ability to collaborate effectively within a team environment.
Proven ability to assess complex information and derive actionable insights through meticulous evaluation and interpretation of data.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
