Position overview
We are seeking professionals to join a leading global enterprise software organization specializing in advanced solutions for managing and automating intricate network security frameworks. Their cutting-edge platform empowers expansive, geographically dispersed enterprises to safeguard hybrid infrastructure, streamline policy modifications, and uphold compliance standards across both cloud-based and on-premise networks.
We seek a seasoned Technical Account Manager (TAM) to act as the principal technical advisor for enterprise accounts. This position entails overseeing the smooth deployment, effective utilization, and tangible value realization of our company’s network security solutions for assigned customers.
This role demands a blend of advanced technical proficiency, excellent communication abilities, and the capacity to independently navigate customers through intricate technical landscapes.
We are seeking a detail-oriented professional to oversee daily operations, ensuring all tasks are completed efficiently and in accordance with established guidelines. This role involves managing project timelines, coordinating team efforts, and maintaining accurate records of progress and outcomes. The individual will act as a liaison between departments to facilitate seamless communication and address any operational challenges. Additionally, they will be responsible for identifying inefficiencies, proposing improvements, and implementing solutions to enhance productivity. Strong organizational skills, problem-solving abilities, and a proactive approach are essential for success in this position.
You will spearhead client engagement and adoption initiatives, fostering product utilization through the implementation of best practices, collaborating with the Sales team to identify retention and upsell opportunities, and quantifying value delivery by analyzing key engagement metrics.
Technical Expertise & Deployment Support: Guide customers seamlessly through onboarding and technical deployment processes, guaranteeing optimal system configuration and tracking product adoption via defined KPIs.
Resolve customer inquiries and technical challenges efficiently, mitigating potential usage risks through proactive measures while maintaining structured metrics to evaluate satisfaction levels and support effectiveness.
Collaborate across functions by partnering with R&D and product teams to champion customer requirements, exchange proven methods, and help achieve unified KPIs that drive greater adoption and enhanced client value.
Seeking candidates who possess a minimum of three years of relevant experience in a similar role, along with proficiency in [specific tools/software]. Strong analytical and problem-solving skills are essential, as is the ability to work independently and collaboratively within a team. Excellent communication skills, both written and verbal, are required to convey complex information effectively. Familiarity with [industry-specific regulations or standards] is highly desirable, as is a track record of delivering projects on time and within budget. The ideal candidate will demonstrate adaptability, a keen attention to detail, and a commitment to continuous professional development.
A relevant degree in Computer Science, Information Security, Business, or a closely related field—or equivalent practical experience—is required.
Requires a minimum of three years of full-time professional experience in a client-facing pre-sales, customer success, or account management position, preferably within the cybersecurity or network security sector.
Extensive expertise in network security, firewall administration, cloud security principles, and security policy governance is required.
Professional experience in configuring and administering firewalls from leading vendors, including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet, is essential.
With a proven track record in customer-facing technical leadership roles, you have successfully driven product adoption through strategic guidance and hands-on expertise.
Outstanding written and verbal communication abilities, coupled with strong presentation and negotiation proficiencies, are essential for this role.
Demonstrates exceptional organizational abilities, adept project management capabilities, strong analytical thinking, and effective problem-solving expertise.
A self-driven approach focused on customer needs, combined with the capacity to engage stakeholders and champion adoption.
Proven capability to excel within dynamic, technical, and client-facing settings that demand rapid adaptability and precision.
Preferred qualifications include networking certifications like Cisco CCNA or CCNP.
Qualifications
BA/BSc/HND
Experience Required
3 years
