Nutshell Africa Limited, a rapidly expanding wellness and healthcare enterprise in Kenya, specializes in delivering premium wellness solutions alongside outstanding customer service nationwide. We are actively seeking driven, dynamic, and goal-focused Telesales Agents to strengthen our growing workforce in Nairobi. The preferred candidate will exhibit strong self-assurance, a polished demeanor, and a genuine enthusiasm for sales and client interaction.
A Telesales Agent will engage with prospective and current customers by utilizing company-supplied leads, delivering product information with professionalism, addressing inquiries, and nurturing client relationships to drive conversions. Additionally, the role involves following up with clients, maintaining precise sales documentation, and consistently meeting weekly and monthly sales objectives.
This role seeks candidates who demonstrate exceptional communication skills, persuasiveness, self-discipline, and the ability to thrive in a high-velocity work setting with minimal oversight. While prior experience in telesales, customer service, telemarketing, or direct sales is advantageous, comprehensive training will be extended to all selected applicants.
Oversee and manage the primary duties and obligations associated with the position, ensuring alignment with organizational objectives and operational efficiency. Develop, implement, and monitor strategies to enhance productivity, quality, and performance standards. Collaborate with cross-functional teams to foster innovation, streamline processes, and achieve departmental targets. Maintain accountability for meeting deadlines, budgetary constraints, and project milestones while ensuring adherence to company policies and industry regulations. Provide leadership, guidance, and support to team members to cultivate a high-performing and motivated workforce. Conduct regular evaluations to assess progress, identify areas for improvement, and implement corrective measures as needed.
Engage prospective clients via telephone outreach to establish initial contact and foster business relationships.
Expertly articulate the company’s products and services with clarity and professionalism to engage and inform clients or stakeholders effectively.
Monitor and address pending orders and customer inquiries promptly, ensuring timely resolution and maintaining high levels of customer satisfaction.
Transform prospective customers into loyal buyers through strategic engagement and effective negotiation techniques.
Maintain accurate documentation of customer interactions and sales activities to ensure thorough and up-to-date records.
Forge and sustain robust connections with customers, ensuring their needs are met, and their satisfaction is prioritized throughout all interactions.
To meet and exceed designated sales targets and performance benchmarks, ensuring consistent progress toward organizational objectives.
Address customer inquiries and resolve concerns with professionalism, courtesy, and respect at all times.
Collaborate effectively with the sales and support teams to ensure cohesive operations and seamless communication.
Candidates must possess a bachelor’s degree in a relevant field or demonstrate equivalent work experience. Prior experience in a similar role is required, along with proficiency in industry-specific software or tools. Strong analytical and problem-solving skills are essential, as is the ability to work both independently and collaboratively. Excellent communication and organizational abilities are also necessary. Attention to detail and a commitment to meeting deadlines are expected, along with a proactive approach to continuous learning and professional development.
Applicants must be at least 25 years of age.
A recognized institution must confer the candidate’s degree.
Proven ability to communicate effectively and foster strong interpersonal relationships is essential.
Proficient in both English and Kiswahili, with strong written and verbal communication skills in both languages.
Proven ability to persuade and negotiate effectively is essential.
A solid foundation in computer proficiency and strong aptitude for maintaining accurate records are required.
Delivers consistently under tight deadlines and high-pressure scenarios while fulfilling established objectives.
Maintain a constructive outlook and adhere to professional standards in all interactions.
Candidates with prior experience in telesales or customer service roles will be highly regarded.
Benefits include a comprehensive health insurance package covering medical, dental, and vision care, with a robust retirement savings plan featuring company-matched contributions. Employees enjoy paid time off for vacation, holidays, and personal days, along with flexible work arrangements and opportunities for professional development through training programs and tuition reimbursement. Additional perks consist of wellness programs, employee discounts, and a supportive work environment that fosters work-life balance and career growth.
Competitive monthly compensation is offered in accordance with experience and qualifications.
Eligible employees may receive performance-based incentives on a weekly basis, contingent upon meeting predefined productivity and quality benchmarks.
Company-supplied prospects will be assigned to the successful candidate for follow-up, conversion, and ongoing engagement. The role requires managing an assigned lead pipeline, nurturing relationships through proactive outreach, and tracking progress within the designated CRM system. Strong interpersonal skills, persistence, and the ability to work autonomously are essential to meet and exceed performance targets. Prior sales or lead qualification experience is preferred, though individuals with transferable skills may be considered.
Professional development through structured training initiatives and guidance from experienced mentors provides invaluable support for career advancement.
Ample avenues for professional advancement and skill development are available, fostering both personal and career progression. Employees will have the chance to engage in ongoing training initiatives, assume greater responsibilities over time, and explore diverse roles that align with evolving interests and organizational needs. The organization is committed to nurturing talent through mentorship programs, performance evaluations, and tailored development plans designed to support long-term success.
We foster an inclusive and collaborative workplace that prioritizes mutual respect and support among team members. Our environment encourages open communication and camaraderie, ensuring every individual feels valued and empowered to contribute effectively.
You’ll have the chance to develop essential skills in sales and customer service through hands-on experience.
Qualified applicants are invited to submit their applications prior to the specified closing date.
Qualified candidates who meet the requirements are encouraged to submit their CV via email to nutrawellafricaltdrecruit@gmail.com, ensuring the position title is included in the subject line of the message.
Qualifications
Diploma