Job Summary
The position requires overseeing the strategic direction, operational management, and performance of the organization’s IT operations function, with a focus on maintaining the availability, stability, security, and efficiency of all technology infrastructure and services.
Oversee a range of critical tasks encompassing strategic planning, operational execution, and stakeholder engagement to drive organizational success. Collaborate with cross-functional teams to align departmental goals with broader company objectives, ensuring efficient resource allocation and adherence to performance targets. Develop and implement policies, procedures, and best practices to enhance productivity, compliance, and risk management. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and implement corrective actions as needed. Lead and mentor team members through regular performance evaluations, skill development initiatives, and constructive feedback to foster a high-performing culture. Represent the organization in external partnerships, negotiations, and industry events to strengthen relationships and uphold the company’s reputation. Ensure strict compliance with regulatory requirements, ethical standards, and industry regulations while maintaining transparency and accountability in all operations.
Formulate and implement an IT Operations strategy that harmonizes with business and IT goals, establishing operational benchmarks and protocols grounded in ITIL principles and industry-leading methodologies.
Demonstrate leadership across infrastructure and support teams to foster a culture of accountability, operational excellence, service quality, resilience, and ongoing enhancement.
Responsible for managing and maintaining enterprise infrastructure components such as networks, databases, servers, storage systems, virtualization platforms, cloud environments, and end-user computing systems to uphold optimal availability and robust performance standards.
Oversee the execution of IT service delivery processes—specifically incident, problem, change, and request management—in strict adherence to service level agreements (SLAs) and key performance indicators (KPIs), with an emphasis on enhancing service desk efficiency and end-user satisfaction.
Proactively oversee monitoring, maintenance, capacity planning, system upgrades, patching, and lifecycle management to reduce downtime and service disruptions.
Collaborate with IT Security teams to uphold infrastructure security, ensure adherence to regulatory standards, maintain audit readiness, and manage operational risks effectively.
Develop and implement robust disaster recovery and business continuity strategies to guarantee system resilience and prompt restoration in alignment with specified Recovery Time Objective (RTO) and Recovery Point Objective (RPO) parameters. Conduct thorough testing of these plans to validate their effectiveness and ensure seamless operational recovery when disruptions occur.
Cultivate and oversee partnerships with technology vendors, service providers, and key business stakeholders to guarantee seamless service delivery and strategic alignment with organizational objectives.
Prepare comprehensive operational performance and risk reports for senior leadership, concurrently spearheading automation and cost-saving measures to enhance organizational efficiency.
Lead and cultivate top-performing teams within Network, Database, Systems, and Service Desk departments by implementing performance management strategies, establishing robust succession plans, and fostering ongoing skill enhancement initiatives.
Seeking a highly motivated professional with a proven track record in [specific field or industry], backed by [X] years of relevant experience. The ideal candidate will possess strong analytical skills, exceptional problem-solving abilities, and a deep understanding of [specific tools, methodologies, or concepts]. A bachelor’s degree—or higher—in [relevant field] is required, along with certifications such as [specific certifications, if applicable]. Familiarity with [industry-specific technologies, regulations, or best practices] is essential, and prior experience in [specific tasks or roles] is highly preferred. Excellent communication skills and the ability to collaborate effectively within cross-functional teams are mandatory.
A Bachelor’s degree in Information Technology, Computer Science, Engineering, Management Information Systems, or a closely related discipline is required; holding a Master’s degree is an additional asset.
Professional certifications in relevant fields such as ITIL, Cisco, Microsoft, AWS, Oracle, or their equivalents are required.
With experience in the field, candidates should possess a proven track record of success in their respective roles. The ideal applicant must demonstrate a minimum of three years of hands-on experience in a related industry, along with a deep understanding of key processes and methodologies. Strong analytical skills and the ability to solve complex problems efficiently are essential. Additionally, familiarity with industry-specific tools and software is required, and prior leadership or mentorship experience is highly desirable. The role demands adaptability, a commitment to continuous learning, and the capacity to work collaboratively in fast-paced environments.
With a minimum of eight to twelve years of hands-on experience in IT Operations, including at least four years in a leadership capacity, candidates are expected to demonstrate a proven track record of operational excellence.
Accomplished professionals with a track record of overseeing substantial IT infrastructure and support ecosystems are encouraged to apply.
Demonstrates a solid grasp of networking principles, database management, systems administration, and IT service management practices.
Membership in an accredited professional organization, with current good standing, is an essential prerequisite for this position.
Assesses and maintains proficiency in core functional and behavioral competencies, including communication, collaboration, problem-solving, and adaptability. Demonstrates strong analytical skills to evaluate data and derive actionable insights. Exhibits leadership qualities by guiding teams through challenges, fostering a culture of innovation, and driving continuous improvement. Manages projects efficiently, ensuring timely delivery while meeting quality standards. Prioritizes tasks effectively to meet evolving business demands and stakeholder expectations. Maintains a commitment to professional development and ethical conduct in all interactions.
ITIL Governance Standards, alongside IT infrastructure management—encompassing virtualization and cloud platforms—are essential requirements for this role. The position demands expertise in maintaining compliance with ITIL frameworks while overseeing the administration, optimization, and security of both virtualized environments and cloud-based solutions. Candidates must demonstrate proficiency in aligning IT operations with governance policies to ensure seamless service delivery and operational efficiency across these platforms.
Responsible for developing and implementing comprehensive strategies to ensure organizational resilience in the face of disruptions, including disaster recovery and business continuity planning.
Strategic planning, development, and implementation are essential to this role, requiring a forward-thinking approach to drive organizational success. The position demands the ability to analyze complex business challenges, identify long-term opportunities, and translate visionary ideas into actionable strategies. Proficiency in aligning resources, managing cross-functional teams, and measuring performance against key objectives is critical. Additionally, the role entails fostering innovation, anticipating market trends, and ensuring sustainable growth through deliberate decision-making.
A track record of effectively guiding teams and overseeing personnel performance is essential. Proficiency in motivating and developing staff, fostering collaboration, and resolving interpersonal conflicts is required. Strong capabilities in delegating responsibilities, providing constructive feedback, and driving team productivity are necessary. Experience in setting clear objectives, monitoring progress, and holding individuals accountable is expected.
Proven ability to engage effectively with stakeholders and convey information clearly, along with adept skills in managing relationships and expectations to achieve mutual objectives.
Risk management and compliance expertise are essential, requiring a comprehensive understanding of regulatory frameworks, potential threats, and mitigation strategies. Candidates must demonstrate proficiency in identifying risks, assessing compliance gaps, and implementing robust controls to ensure adherence to legal and industry standards. Strong analytical skills, attention to detail, and the ability to interpret complex regulations are critical for success in this role.
If you fulfill the specified criteria, kindly submit your application along with an updated CV to hr@libertylife.co.ke by June 5, 2026. Ensure the job title is mentioned in the subject line of your email. Liberty Kenya is committed to equal opportunity employment and wholeheartedly supports diversity.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
8 - 12 years
